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Tales of Woe

In: Business and Management

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Tales of Woe, Concord Bookshop Kathleen E. Haertel HCS587 September 23, 2013 Virginia Weatherston Tales of Woe, Concord Bookshop With today’s ever advancing technology, a company needs to have a competitive edge to make a profit, thus making change inevitable. The Concord bookshop was a small New England bookstore that were feeling the financial strains in today’s aggressive market, because of this the owners felt the need to restructure the company for it to remain a viable and profitable company .A new organizational model is necessary for a business to gain profit and survive in the market, Spector (2010) unfortunately there were some areas that were not handled correctly or effectively in the restructuring of the company that led to its failure. The first phase that failed was for the owners to come in and announce that changes were going to happen without notifying the employees of their areas of concern, this was the financial aspect of the company, the managers did state that “things are not so bad.” The owners response was very matter of fact that they wanted to move in another direction. One thing that may have helped in this phase would have been for the owners to have had meetings with the employees and discuss areas that the owners felt needed to be addressed; these long- term employees were blind-sided regarding as to what was to come. The second area of failure is the behavioral change or refreezing. The workers asked for a meeting with the owners and voiced their concerns, management did listen but only stated that they are going “to do it their way and if they did not like it they will have to decide how they would like to proceed,” these were long-term loyal employees who felt as though they are disposable it is this type of attitude that ,...

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