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Task a

In: Computers and Technology

Submitted By absebra
Words 2227
Pages 9
Task 1(A)

Global Marketplace Activity (A1)

The Army ITA which is primarily located at the Pentagon in Northern VA supports well over 30,000 Active Military, Department of the Army Civilians, and Contractors within the Metro DC area. The ITA also supports numerous end users all over the globe in order to further the mission of the US Army. It is a 24/7/365 operation with tier one and tier two support available 24 hours a day seven days a week including holidays.
Risk Source (A2)

With being part of the global arm of the United States military, that puts the ITA at risk of theft of equipment or sensitive or classified documents by those who wish harm on the mission or even the country. The source of this can come from outside factors such as terrorists for example ISIL, Boko Haram, Al Qaeda; Criminals in the US as well as abroad, political groups such as Anonymous. Insider threats include spies and disgruntled employees who disagree with the mission or are at odd with the United States government.

Even though the metro DC area is in a technology heavy area, the country is slowly coming out a recession and the job market can be very competitive. Finding and keeping experienced and educated support staff to cover the work queues is needed to keep the Service Level Agreement within the confines of the contract. Likewise many of the certifications are expensive to procure and the Department of Defense requires continuing education to keep the certification up to date.

For the third risk identified, hardware failure, could be caused by many different scenarios, there is really not one source of the issue. The primary one is a system that is out of warranty or is toward the end of its lifecycle, another could be a faulty piece of hardware, or a system cannot handle the demands of the end user. Other possible causes are general wear and tear, accidents and...

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