Premium Essay

Team Win

In: Social Issues

Submitted By momof3me
Words 653
Pages 3
Course Title
Institution Name
Student Name
Professor Blanson

Table of Contents INTRODUCTION 3 The Ripple Effect 3 Companies Goals 4 Long Term Relationships 4 REFERENCE 5

According to Timm (2014), “The ripple effect happens when upset customers tell other people” (pg. 7). The Ripple Effect is referred to the activity that starts from very small point and then rapidly emerges into something substantial. It is very similar to exciting news that is generated by one person and it spreads all over his social network within no time. When it comes to customer relations ripple effect has a great impact, since the word of mouth of the customer works as a ripple effect for a company.
The Ripple Effect
The ripple effect in customer relations is a very sensitive term. It can be highly beneficial if used efficiently or it can degrade the brand within short time. Due to so many look-a-like products and services available in the market today, customer has a lot of option from which he can choose (Timm, 2014). This can be better understood when we consider fast food restaurants. Today, there are so many restaurants that offer the same burger at a price which is quite similar to others. However the augmentation is very different for every restaurant. Creating high value for customers has become mandatory for the restaurant owners now, hence customer services level have raised a lot. People expect the restaurant serviceperson to greet when they arrive and treat them nicely upon every visit. The ripple effect plays an important role over here, because when the customer goes happily from the restaurant, he appreciates the restaurant services and food to his social network. This eventually increases the credibility of the restaurant and people are naturally attracted. However the restaurant that offer good food but poor customer service, often...

Similar Documents

Premium Essay

7 Habits of Highly Effective People

...Seven Habits of Effective People Seven Habits of Effective People Emotional Bank Account We deal with others in a way such as we have our bank account in somebody else heart. If we do something great to the person we add our account to them and if we do something bad to them we withdraw our money from 'our bank account'. The good relationship can be built if you have a sufficient emotional bank account to your friends and relatives. And please, be ensure if you withdraw your account don't forget to add additional 'fund' to replace it. Product and Product Capacity A good product can be deliver continuously if we have a good product capacity. Don't drain your resources by forcing them to deliver a good product without maintaining their capacity. So the idea of maintaining capability by relaxation, learning, and other renewal effort is a 'must do' jobs in order to maintain our product quality. PRIVATE VICTORY Habit 1 : Be Proactive A human was created which such great intention, so that he/she actually can determine 'everything' by their own. Proactively is described as an ability to be independent to any circumstances around you. The independency will create a freedom to choose anything in your life but you have to live with the consequences of your choices. An effective person is that a person which focus on their circle of influence using all of his efforts, and by focusing on it he/she will improve it and make it bigger, Those who are not focusing on......

Words: 872 - Pages: 4

Free Essay


...Running head: PROBLEM SOLUTION: GLOBAL COMMUNICATIONS Problem Solution: Global Communications John Smith University of Phoenix Problem Solution: Global Communications Problem-based learning allows the student to develop his or her problem-solving skills by applying them to an authentic scenario that requires them to identify a problem, apply a problem-solving approach to develop and analyze alternative solutions, and recommend and defend an optimal solution (University of Phoenix, 2010, para. 2). The Global Communications (GC) scenario identifies several issues for the student to analyze and solve using the lessons learned from the course. This paper identifies the major issues that GC is facing. These issues will be analyzed and the perspectives and ethical dilemmas of the stakeholders will be identified. An examination of the problem statement will reveal what improvements GC would like to see in three years. Alternate solutions will be presented and analyzed for validity. An appropriate risk will be assessed on the selected solutions and mitigation techniques explored. From this evaluation an optimal solution will be selected and a plan to implement explored. Finally, a plan to evaluate the results will be presented. Situation Analysis Issue and Opportunity Identification This is a challenging time for GC, the mega-giant telecommunications company headquartered in Centralia, USA. The telecommunications industry is flooded with......

Words: 4413 - Pages: 18

Premium Essay


...Negotiations occur more often in our lives than we think they do. Whether it a major negotiation on how to divide property or resources to how much one is willing to pay for a purchase, negotiation is part of the process to come to an agreement. Sometimes people don’t realize that certain situations can be negotiated and fail to do so. I’ve learned that everything in life is negotiable and one doesn’t have to settle for the first initial offer. Negotiation isn’t always a win-lose situation it can be a win-win situation where both parties can both find a suitable solution to a difficult problem and can be creative where solutions also can be invented to meet intentions of the parties involved. When negotiations are dependable on both parties to achieve their own preferred outcome it is referred to as interdependent and has potential consequences resulting in conflict. Negotiation happens on many levels and other factors play an important role when setting the scene for a negotiation. The important factors that shape a negotiation happen before the actual act of negotiating. Different types of perception and emotions have an effect on individuals and can be based on stereotyping, culture, selective perception, and projection. It is important to be aware of those types of barriers when negotiating to set the tone of the negotiating process. One particular situation that I had to use my negotiating skills occurred when I was employed as a store manager for a very popular shoe...

Words: 1018 - Pages: 5

Premium Essay


...Running head: CONFLICT IN THE WORKPLACE Conflict in the Workplace: Getting the Job Done Yvonne N. Montgomery George Mason University December 19, 2009 Managers spend between 24 to 60 percent of their time dealing with conflict in the workplace (Fiore). Often times, employees are either in conflict with another person, avoiding the conflict of other employees and managers, or recovering from a conflict in the workplace. Disagreements and differences of opinion can escalate into interpersonal conflict when varying ideas exist regarding personal and organizational success. The strong drive for work related achievement in some employees can clash with employees who do not emphasize work-related success in their lives. I recently experienced an interpersonal conflict with a coworker who wants to be the “go-to” person for a lot of administrative tasks, but repeatedly falls short on accurately completing or placing the appropriate level of emphasis on these tasks. As a result, there are often costly mistakes or delays that create additional work for other employees and managers. I attempted to discuss some of the issues to gain some insight on why the problems occur. Based on her feedback, I could make some recommendations to improve how tasks related to the support she provides me are completed. During the discussion, the individual got an attitude and insisted the tasks can be completed the way “she’s always done them” and essentially disregarded......

Words: 1662 - Pages: 7

Free Essay

My Modest Proposal

...the marking period is coming to an end. I am sure we all know what that means; it is time to finalize and lock those grade in for report cards. However, many kids tremble during this short period of time because they have grades that are not up to par. The biggest reason being is simple: zeros. Yes, you heard me, zeros. Plenty of students that are struggling with their grades are intelligent and hard working. They get high grades on tests, class work, homework, etc., but those dang zeros significantly hurt their overall grade. I know I have had my fair share of zeros in the past and I do not see this stopping for me anytime soon in the future. So I make this proposal, a modest proposal. Just exterminate grades completely. It is a win-win situation if you look at it: students will not have to dread and tear themselves apart because of poor scores; parents will not be angry at their children for low merits; teachers will have less paperwork to do and can concentrate more on great lesson planning; and finally it will save more trees from being turned into paper, because we have all seen stacks of paper utterly disregarded into trash bins to be disposed of inhumanely. Children these days also have jobs. How do you expect a child to make money and start saving for their life goals when they have piles of homework to do. So while trying to get homework done and make money, they are slacking on both ends. They show up to work tired and irritated and cannot focus because......

Words: 750 - Pages: 3

Free Essay

Early Bird Catches the Worm

...various benefits to having an early diagnosis, or at least a diagnosis on the first trip to the doctor. One of the biggest advantages of being diagnosed early rather than late is that it allows you to know what is wrong providing a peace of mind. If the diagnosis is a major one it allows for treatment to begin. Some diseases, if caught early enough, allow you to be completely cured. In cancer and other progressive diseases early diagnosis can mean that the disease is not given the opportunity to spread to other organs or infect the rest of your body. Knowledge is power. Take good care of yourself. There are many methods and ways at getting ahead. You can get ahead by being willing to work hard, using good time management skills, being a “team player,” being clean and tidy, and being good at what you do. This consists of staying focused on the future. A long term career should be established and perfected overtime for long term success. Feel good about your work and get more of it done, and bask...

Words: 495 - Pages: 2

Premium Essay

Organizational Behavior

...GENERAL HOSPITAL Alayna Hall Charles Wittenburg Leadership and Organizational Behavior 2/24/11 Discuss the conflict that is occurring at General Hospital. The conflict that is occurring at General Hospital is an intergroup conflict. The conflict is between the doctors using EKGs and upper hospital management. An intergroup conflict refers to opposition, disagreements, and disputes between groups or teams. The COO, Harding, decided to modernize the EKG system to computer read results. Once this decision was made, as a cost cutting measure, she sent a letter to the attending physician whose main responsibility was interpreting the EKG results manually. This decision was done without discussions with the medical staff. One source of this intergroup conflict is goal incompatibility. The main goal for Harding was to cut costs. The first thing she saw to cut was the doctor spending. While the main goal for the doctors are complete, correct healthcare. They relied heavily on the accurate EKG readings supplied by Dr. Boyer. Once the electronic readings were issued, there were many issues with incorrect diagnosis and faulty results. The hospital didn’t have any problems with this before with Dr. Boyer. Without testing the system first, these mistakes may cost the hospital more in the end if it results in patients filing lawsuits. Another source of the conflict is task interdependency. The doctors are there to provide accurate healthcare and to generate revenue for the......

Words: 1321 - Pages: 6

Premium Essay

Bus 340 Assembling Your Negotiation Team Assignment #1

...consist of these key ideas and focal points. When you are preparing for your negotiation, know what you want from your opposing team and terms that you will be willing to accept. Be open and have an open mind to flow with the way the meeting may go. Be willing to adapt to the environment to let the opposing team know that you are flexible in your thinking. Always use effective listening skills and make sure the other team understands your position and that in turn you understand theirs as well to avoid any misunderstandings that could arise. Go for the win-win situation. (Mcintyre, 2006) This is something that will not only benefit your team, but also will benefit the opposing team as well. This way you both walk away from the table with a smile and a feeling that your job has been accomplished in some way. Remember to stay positive and leave the negative feelings at home. Be respectful and be mindful of the opposing team’s time schedule. Make sure that you plan your schedule accordingly and please do not be late. This will cause the other team to lose respect and not take you seriously at the table. Keep calm and never let the conversation lead to a heated session. This could place your team in jeopardy of losing its position for the contract. Have in mind to look for shared and common goals that will help each of you to get to the win-win situation. The second principle is to have a good strategy before you get to the table.......

Words: 1017 - Pages: 5

Premium Essay

What Kind of a Person Is John Clendenin

...constructively suggested the efficient cost management, when he showed that Xerox was over-packing in distribution and found that the company would be more economically by having vendors’ ship directly to end users in Xerox rather than through central corporate warehouses. His excellent performance in the internship made him stay in the company and for more achievement in the future. From a productivity consultant to administrative manager for the area, John elevated to the head of the Xerox’s Multinational Development Centre (MDC) in 1986. Just within short three years in this position, Clendenin had led his group gaining a great achievement by improving the efficiency of the company’s worldwide logistics and inventory management system. His team had discovered and exploited business opportunities that saved Xerox millions of dollars a years. Their budget grown from $400000 to $4 million, its staff rose from 4 employees to 42. Discipline Clendenin had served in the Marine Corps for 12 years. He believes in the culture of a definite way of doing and an order to things that is often explicit which also the same as the atmosphere of Xerox Company. John strictly confirmed what the Xerox’s CEO, David Kearns said that increasing the company’s return on assets (ROA) was a major corporate...

Words: 1519 - Pages: 7

Premium Essay

Case Study

...the team members’ approach to be cooperative or assertive. There are several ways an individual tries to resolve the conflict in an organization. The major means by which one can communicate is the potential communication by an employee regarding the conflict issue. This can be made by being open and frank to the issues and accepting the truth side of the problem. The issue can also be raised by keeping the personal interest of individual. The best way to resolve the contentious issue in a workgroup is by focusing on the problem rather than paying attention on the people who are involved in it. Manager can best try to solve the conflicts which does not give space to emotional and relationship problem between the members in the workgroup. Manager can be mediator or the third party for the team members to manage their problems by controlling communication and building trust. Team members often try to ignore or avoid the problems rather than addressing the same to the organization, which may lead to the situation where task conflict becomes relation conflict. Managerial approach towards this problem may range from identifying conflict from early stages, creating the healthy environment that usually support the conflicts to become noticed at early stages and the individuals gets the right to raise the issues. This requires the necessity of the trust within the team members and the manager. The goal of negotiators in maintaining a team conflict is to create integrative,......

Words: 573 - Pages: 3

Premium Essay


...Arvind Korkadu Sucharitha Sridhar MGO 637 Group Project Written Assignment Our Team, 3A, played the role of Winemaster, an online vendor of mid-range European and Californian wines, who was interested in a potential sale of our company to Homebase, an internet based food distribution company. The reason for this potential sale is “direct shipment” law which makes other wine vendors to make sales in Rhode Island. Winemaster had three other option for selling our company other than Homebase. It had been assumed that many of the preliminary negotiations had already been completed regarding a competitive salary, benefits, etc. Our job was to reach a negotiation with WineMaster on the following four components: 1) Stock, 2) Vesting period, 3) Board seat, 4) Pending lawsuit liability. First off, our team 3A discussed what should be our strategy to make our selling successful, a price above what was otherwise available to us from other potential companies. In other words, we had decide what our BATNA was and it was $6 million. If we could keep the selling price above this, we felt we were successful in our negotiation. We created a table that allowed us to evaluate with various scenarios. For example considering a stock price at $50 per share, how much share should be bought at pro rata? What will be the value of a Board Seat? Who will take care of the law suit against Winemaster? In all of our scenarios, there was a high possibility we would hit a price above $6 Million...

Words: 610 - Pages: 3

Premium Essay

Swot Analysis

...SWOT analysis - an introduction SWOT analysis provides a structure for analysing either your own strengths and weaknesses, and the opportunities and threats you face, or in a work context for analysing the strengths, weaknesses, opportunities and threats a business or event faces. Ideally it is one step in a process which helps you to 1. appreciate the strengths of a situation, and you may then decide to build on these; 2. define the weaknesses, which you might choose to minimise; 3. make the most of the opportunities that present themselves, and 4. recognise the possible threats and treat them in a planned and organised way. SWOT analyses are not ends in themselves but a step before some action planning. SWOT analyses usually benefit from discussion, get other people’s perspectives. Remember to be realistic and focused on what really happens. In a SWOT analysis you want to note issues under the four headings. If you are new to the process the following questions may be helpful prompts to your thinking. Strengths: What are your personal strengths? What does the company do well? What do you do well? What is the good track record? What do other people see as your strengths? Where does the organisation compete well? Weaknesses: What can be developed What could you improve? What is working less optimally than you......

Words: 723 - Pages: 3

Premium Essay

Reflective Essay

...tactics In the first role play my preference of tactics tend to be focusing on pressure and emotional appeal in that I did not really have enough time to prepare for the reasoning. When the manager Dale Williams mentioned the accident happened before which result in the new rigid policy of wearing safety glasses I failed to figure out how to refute except using the emotional skills such as pleading and flattery. When these moves turned in vain I changed my strategy into pressure. I cited that I was the most respected person in my team and I knew better in safety than anyone else in this firm. However I am aware that this statement is untenable and without support, which makes me even more passive in this situation. Afterward the manager Dale Williams finally begin to use the legitimized appeal. He told me If I do not abbey the company rules I had a good chance to be kicked out of this firm. In response I threatened him that If I am dismissed I will take my team members with me, because I am very confident that those personnels who look up to me will follow me to another company. Eventually, although I did not have to compromise with the company policy, I am well aware that the...

Words: 1039 - Pages: 5

Premium Essay

Conflict Management

...fewer funds as a buyer. On the contrary, as a seller, Weinstein brothers expected to earn more money from this trade. There may be another cause that is personality difference. Eisner desired to control everything he deals with. If someone did not do as he expected, he would not stop arguing with him in order to change that one’s mind to follow his thinking. From the side of board members, Maybe Eisner and they suffered from personality differences, Communication Problems and limited resources. Roy Disney always censured Eisner for his poor corporate governance. He thought that the failure of reviving the third-rated ABC television network and the results of alienating creative business partners should attribute to Eisner and his team.  "the poor management, poor governance, poor compensation practices and lack of board independence that are impeding the development of long-term shareholder value," Roy Disney and Gold said in their letter to shareholders. The problems of personality differences may come from their different concentration. Roy Disney and Gold might focus more on shareholders’ interests while Eisner zeroed in on micromanagement. Since the assets of company are limited, there might be divergence of the use of funds. It is said that people are accustomed to from their own point of view, without better discussion, they might consistent with their own perspective, losing sight of other’s. The organizational structure may...

Words: 2233 - Pages: 9

Premium Essay

What Seven Themes Emerge from a Study of Human Relations? Describe Each One Briefly.

...Self-acceptance Self-acceptance means accepting ourselves fully for the person we are. No matter the things we like about ourselves or we don’t like, we also take a positive way to face and accept them. If we can learn to accept ourselves exactly as we are, the happier, healthier and more creative we will be. 4. Motivation Motivation can be gained from anything in our life. It can be tangible reward such as prize and coupon, or intangible reward such as praise and recognition. The simple example in our life is that drinking is motivated by thirsty. Students are motivated by needs of knowledge. Motivation can cause a positive action or certain behavior to achieve the target. 5. Trust It is important in companies and socialites with team work. Some people defined “Trust” that able to predict what other people will do or what things will be happened. So, it can let us have a safety environment to make the plan to achieve our goal. In company, if the boss trusts their staffs, they can share the jobs or tasks by different people with different ability in the same time. Boss does not need to monitor all of the procedure in detail so that the outcome or...

Words: 541 - Pages: 3