...Collaborative Communication: Integrating SBAR to Improve Quality/Patient Safety Outcomes Cynthia D. Beckett, Gayle Kipnis Purpose/Evidence-Based Practice Question Collaborative communication and teamwork are essential elements for quality care and patient safety. Adverse patient occurrences are an extremely common outcome of communication failures (Leonard, Graham, & Bonacum, 2004). In 2004, the Joint Commission (formerly the Joint Commission on Accreditation of Healthcare Organizations) analyzed 2,455 sentinel events from hospitals across the United States and reported through root cause analysis over 70% of the events were due to communication failures, and approximately 75% of the patients involved died (Leonard et al., 2004). Although improving communication has been included as a Joint Commission’s National Patient Safety Goal for hospitals since 2003, in 2006, handoff communications were included as a specific communication subset. NPSG 02.05.01 states ‘‘The organization implements a standardized approach to handoff communications, including an opportunity to ask and respond to questions’’ (Joint Commission, 2006). Michael Leonard, MD, from Kaiser Permanente- Denver introduced a collaborative communication tool to support patient safety and outcomes. The structured communication tool is Situation, Background, Assessment, and Recommendation (SBAR) (Haig, Sutton, & Whittington, 2006). The SBAR tool provides a framework for organizing information...
Words: 5750 - Pages: 23
...Katrina Cano CIT300 October 11, 2014 Chapter 2 Review Questions 1. What are the major features of a business that are important for understanding the role of information systems? A business is a formal complex organization producing products or services for a profit. Businesses have specialized functions, such as finance and accounting, human resources, manufacturing and production, and sales and marketing. Business organizations are arranged hierarchically into levels of management. A business process is a logically related set of activities that define how specific business tasks are performed. Business firms must monitor and respond to their surrounding environments. 1.1 Define a business and describe the major business functions. A business refers to a formal organization whose aim is to produce products or provide services for a profit. Every business, regardless of its size, must perform four functions to succeed. It must produce the product or service; market and sell the product or service; keep track of accounting and financial transactions; and perform basic human resources tasks, such as hiring and retaining employees. 1.2 Define business processes and describe the role they play in organizations. A business process refers to a logically related set of activities that define how specific business tasks are performed. Business processes are the ways in which a business collaborates and organizes work activities, information, and knowledge to produce their...
Words: 2496 - Pages: 10
...Article #2 Enhancing Nurse and Physician Collaboration in Clinical Decision Making Through High-fidelity Interdisciplinary Simulation Training By: Pamela M. Maxson, PhD, RN; Eric J. Dozois, MD; Stefan D. Holubar, MD; Diane M. Wrobleski, PhD, RN, and etc. According to McConaughey and Marshall and Manus, the Joint Commission identified communication problems as the root cause of 65% of sentinel events with 74% resulting in deaths. The communication between nurses and physicians is a very vital thing to make sure things run smoothly in a hospital. Effective collaboration between nurses and physicians has been shown to reduce morbidity and mortality rates, cost of care, and medical errors and to improve job satisfaction and retention of nursing staff (Mayo Clinic, 2011). Collaboration between nurses and physicians is a big deal for retention purposes. Patients are at risk of serious effects when exchanged information is misunderstood or misinterpreted. The need for improvement in the ability of nurses and physicians to exchange information is well known. Team-training exercises for health care professionals are considered to be highly effective tool to improve communication and team performance, especially in crisis situations (Mayo Clinic, 2011). One way to do this is high fidelity simulation training which offers a realistic and experiential environment in which learners practice response to clinical scenarios, debrief, and evaluate team performance in the absence of patient...
Words: 771 - Pages: 4
...Island.” (John Donne,) This profound statement can serve as thought provoking cohortative where teamwork is cornerstone to the administration of duties, and project management. This paper details the functionality of processes, for effective teamwork. The Collaborative efforts of teams, benefit any organization, and lead to more successes than not. Teaming serves an additional purpose, whereas participants share experiences, learn to accept and appreciate the contributions of others, while gaining a sense of camaraderie. The organizations goal is to stage teams of workgroups throughout its structure for seamless networking among disciplines. These social interactions promote strengths and talents as significant to individuals as the framework of the team itself. As such, encouragement of individuals in team processes is as much a benefit to the participant as for the organization. Successful team members place into the forefront, the objective, in lieu of a self-serving approach to task, working diligently to accomplish the shared goal. The core values of the organization will be intrinsically molded into the skills set of each individual and extrinsically displayed in the performance and service provision expected of each. As the organization places itself in position to become autonomous within the industry, consumerism will unleash for the organization a stellar reputation. Teamwork for Improved Customer Service: Organization of resources, for the...
Words: 1701 - Pages: 7
...contribute complex theoretical descriptions of experience of people in a given research is known as Qualitative analysis (Davidson, 2009). For better functioning of teamwork, business research is very useful to organizations in their decision making process. The success of any organization and impact on performance can be achieved through teamwork effectiveness (Smith, 2008). A qualitative research plan of Fomplus teamwork is addressed in this report. Usually employees of any organization have their own various contexts of the problem and data of numerical analysis are both included in this report. Organization background: This organization is a Colombian based company established in 1993 which is Fomplus. Management information system, financial information system and administrative accounting in a structural and interchangeable way by developing design and by executing business software (Fomplus, 2015). The organizations from various economic sectors are aligned with Fomplus through this strategic decision making, evaluation and planning uses the information technology and software engineering with highly advanced tools. Outstanding business management can be achieved through high professional talent who believes in the Fomplus’s vision. In this present globalized world in order to be better productive and competitive it has to construct and apprehend the value Collaboration is characterized as "the sharing of objective or job done by many partners or...
Words: 2275 - Pages: 10
...of lack of equipments (52%), lack of training/experience (47%), lack of teamwork skills (44%), communication breakdown (45%), Lack of planning, failure in decision making, conflict within team members, failure in patient’s information sharing (37%), lack of collaboration within team members (36%), conflict with other teams (31%), delegation of authority (28%), weakness in controlling team members(26%) and lack of following guidelines...
Words: 1007 - Pages: 5
...This week’s case study is an analysis of the manufacturing company Custom Chips Inc., and further this analysis will define the obstacles to their processes that create inconsistency in creating higher yields. The case will further assess Custom Chips Inc. through SWOT analysis to identify strengths, weaknesses, opportunities, and threats to future operations within the company. Custom Chips Inc. This weekly case assessment looks to evaluate and answer the questions presented from the overview of the company Custom Chips Incorporated. “Custom Chips Inc. is a semiconductor manufacturer specializing in the development of custom chips and other components used in radars, satellite transmitters and other radio frequency devices (Daft, 2013)”. Over the years the company has proven to be very profitable and rapidly expanding (Daft, 2013). Custom Chips Inc. is very productive, but due to the technicality and precise specifications within the manufacturing process, there are many conflicts within the company that have lead to the emphasis on reduction of costs. Throughout this case, I will look to exploit points of conflict within the company, analyze the workflow interdependence across independent functions and department, and finally provide some recommendations that the management could incorporate to make the manufacturing process more efficient, including a suggested and revised organizational structure, that I feel will increase the teamwork and communication within the...
Words: 1599 - Pages: 7
...Chapter 33. Professional Communication and Team Collaboration Michelle O’Daniel, Alan H. Rosenstein Background In today’s health care system, delivery processes involve numerous interfaces and patient handoffs among multiple health care practitioners with varying levels of educational and occupational training. During the course of a 4-day hospital stay, a patient may interact with 50 different employees, including physicians, nurses, technicians, and others. Effective clinical practice thus involves many instances where critical information must be accurately communicated. Team collaboration is essential. When health care professionals are not communicating effectively, patient safety is at risk for several reasons: lack of critical information, misinterpretation of information, unclear orders over the telephone, and overlooked changes in status.1 Lack of communication creates situations where medical errors can occur. These errors have the potential to cause severe injury or unexpected patient death. Medical errors, especially those caused by a failure to communicate, are a pervasive problem in today’s health care organizations. According to the Joint Commission (formerly the Joint Commission on Accreditation of Healthcare Organizations, JCHAO), if medical errors appeared on the National Center for Health Statistic’s list of the top 10 causes of death in the United States, they would rank number 5—ahead of accidents, diabetes, and Alzheimer’s disease, as well as AIDS, breast...
Words: 7203 - Pages: 29
...between Thinking Styles and Collaborative Dispositions for Youngsters in Taiwan a b Mingchang WU Shihuei HO National Yunlin University of Science and Technology Taipei Municipal University of Edcation c d Hsiuhsu LIN Wenlung CHANG Chaoyang University of Technology National Yunlin University of Science and Technology e Lihua CHEN National Yunlin University of Science and Technology Abstract Collaboration dispositions keep attracting high attention in the business world for organizational competition and teamwork efficiency. Educators also highly value the cultivation of youngsters’ thinking strategies and styles which facilitate their learning performance and even career achievement. This study was conducted to identify the relationship among thinking styles (including positive thinking and negative thinking) and collaborative dispositions. Three self-rating instruments were employed to survey 901 college students’ experience as research data. A series of analyses on the reliability and validity of instruments were conducted to validate the measurement model. The SEM analysis results indicated the structural model and the influences of both thinking styles on the youngsters’ collaborative dispositions. In addition, it was concluded that only the individuals highly evaluating others were willing to and able to collaborate with others well. On the other hand, the factor of maladjustment and little desire for change was the dominant negative thinking which severely eliminated...
Words: 6477 - Pages: 26
...Motivators. The authors, Engelberg & Wynn, state that satisfiers' have the most basic needs like physiological and safety needs. Motivators are higher-level needs such as self- actualization, belongingness, and esteem needs (2011). For members with belongingness needs, a group provides a sense of belonging, by providing friendship opportunities and members find that they identify with others. Groups can also satisfy members with esteem needs, these needs are met through success and member satisfaction. Working in groups gives these members a sense of worthiness and that their contribution matters. Therefore, member motivation is necessary to fuel group performance and achieve successful collaboration. On the other hand, sometimes motives can also have a negative effect on collaboration. When individual motives such as esteem, belongingness, and self-actualization needs are not met they eventually create affective conflict. Within our group, it seems that these motives aren’t existent. Being that were so new to becoming a team together, there is not enough time spent with each other and were morally established, making us a great team. According to Engelberg and Wynn (2011), “Affective conflict is the result of interpersonal disagreements, differences in personalities and communication styles and members’ core values and beliefs” (p.212). Our team doesn’t have much disagreements. Differences in personalities, we very...
Words: 1131 - Pages: 5
...Transforming Ford’s Corporate Culture The purpose of this memo is to address the main issues causing Ford’s poor performance over the years, especially the revenue downfall in 2006. We will analyze the causes of the issues such as lack of communication, collaboration, and sense of responsibility. We believe, by following our recommendations in changing corporate culture, Ford can improve on sales performance and bring back its reputation as one of the top leading automobile manufactures. Issues The main issue we found at Ford Company is the tall hierarchy structure of management level. Top managers all tried to protect and increase their power; instead of cooperating and sharing detailed information. Over the years, lack of communication between divisions has occurred, and Ford has built up a culture which allowed divisional and functional managers to hide their problems and poor performance. Therefore, Ford’s managerial culture of maintaining secrecy, ambiguity, and power is the main issue to cause a loss of sales. Analysis Ford’s hierarchical problems allow managers to hide responsibilities. It is a norm that divisional managers never admit their flaws. When asked about company’s issues, managers are unwilling or unable to give an answer. Instead of taking proper actions, managers of different divisions created a mindset of not taking blame nor responsibilities. Their main goal is to keep high reputation, maintain their jobs and power, even when the greater...
Words: 739 - Pages: 3
...whereas their students become passive listeners. According to international research, passive learning has disadvantages mainly because students do not engage in the lesson. The study introduces a new model for higher education called TBAL: Technology-Based Active Learning. It intends to face the challenge of transfer to active learning, using mobile devices in face-to-face courses. Following a research undertaken at the Neri Bloomfield School of Design and Education (n = 67), the new model was found to be very successful. Students, who participated in the research, reported that courses based on TBAL principles, improved their learning process, were very experiential and had a significant contribution for better participation, collaboration and teamwork. The TBAL model was found to be applicable to courses based on text reading, in particular, but it may be also suitable for quantitative courses, subject to appropriate adjustments. Full Text * TranslateFull text * Turn on search term navigation Headnote Abstract In many institutions of higher education worldwide, faculty members manage lessons based on information transfer whereas their students become passive listeners. According to international research, passive learning has disadvantages mainly because students do not engage in the lesson. The study introduces a new model for higher education called TBAL: Technology-Based Active Learning. It intends to face the challenge of transfer to active learning, using mobile...
Words: 4888 - Pages: 20
...Situation analysis: The Capital Markets Services(CMS) division, which was established as an interdisciplinary concern to address the issues of focused client attention and cross-divisional collaboration, required professionals who not only had domain-specific industry knowledge but were also skilled at responding to client needs by designing products in collaboration with product specialists within Morgan Stanley. It was these requirements that led to the appointment of Rob Parson, a managing director at a smaller firm with connections to some of the important players in the banking and insurance industries, as a market coverage professional The financial services industry is characterized by firms where individual professionals attract business and the ability of the firm to retain clients is solely dependent on the entrepreneurial skills of professionals. Thus, in a market typified by clients demanding immediate solutions, Morgan Stanley’s attempt at creating a consensus-based interface can be seen as a process projecting the firm – and not the individual – as the business facilitator; this necessitates the appointment of skilled executives who not only possess the ability to market and sell but also display the willingness to obtain approval through franchise and collaboration. The nature of Rob Parson’s responsibilities, though challenging, involved resurrecting Morgan Stanley’s capital markets’ business and had witnessed a high turnover rate in the past. This position...
Words: 1188 - Pages: 5
...CHAPTER 5 SUMMARY, FINDINGS, RECOMMENDATIONS AND CONCLUSION 5.1 INTRODUCTION The previous chapter dealt with analysis and interpretation of data obtained by way of focus group interviews. In this chapter, a brief summary on the research project will be presented. The findings from both the literature review and the empirical investigation on co-operative governance in schools in Gauteng District 11 and schools in general, will also be presented. The recommendations that will serve as guidelines to assist school governors to maintain co-operation in schools in Gauteng District 11, will be made. 5.2 SUMMARY The purpose of this research project was to probe the essence of co-operative governance in schools in Gauteng District 11. The empirical investigation has been triggered by changes in school governance brought about by the Constitution (RSA, 1996a) and the South African Schools Act 84 (RSA, 1996b) and the need for school governing body members to understand their roles and functions in schools. Co-operative governance is vested in the school governing body. The principle underlying this approach is that education is a shared responsibility of the principal, parents, educators, non-educators, learners, the immediate school community and residents of the school catchment area. The empirical research was limited to the schools in Gauteng District 11. To collect qualitative data, focus group interviews with: three principals as ex-officio members...
Words: 2623 - Pages: 11
...Teamwork Arq6426 Organizational Behavior October 10th, 2011 Table of Contents Introduction pg. 3 Discussion pg. 5 Organizational Design and Team Structure pg. 5 Why Teams? pg. 6 Team Roles pg. 8 Teamwork Model pg.10 Collaboration; Advantages and Disadvantages pg.12 Conclusion pg.14 References pg.15 The Advantages and Disadvantages of Teamwork Introduction A recent study performed by the Department of Trade and Industry in the UK determined that people are a fundamental building block within any organization and the only point at which true responsibility for quality can lie is with the person or group actually doing a job or carrying out the process (Department of Trade and Industry, 2011). Managers must determine how to group people together in order to perform the work needed done by the organization (Kates & Galbraith, 2007). The five most common approaches managers may take to do so include: * Functional * Divisional * Matrix * Team * Networking The importance of recognizing the structure of an organization may have a direct impact upon the end results of collaboration and the teamwork model and why the organization may well choose teamwork as an approach to meeting its needs. Indeed, workplace collaboration may be an instrumental part of the decision making process within organizations; at the same time, the very act of collaborating and the process of team building...
Words: 3601 - Pages: 15
