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Teamwork

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Measuring Team Performance

❙ DFE ❙ 10-17-05 ❙ Page 1/2 ❙

How to Measure and Improve Teamwork
This documents explains how to measure and improve performance in team-based collaboration.

Key Terms
Measurement. Measurement is a process used to determine the quality of a performance--a high score aligns with effective performance. Measure. A measure is the tool for assigning a number to quantify level of performance. A measure reveals and organizes specific factors that undergird masterful performance. Improvement. Improvement is the process of examining present levels of performance and then taking specific actions that lead to progressively improvements. Levels of Performance. There are five levels of performance, Level 1 to Level 5. The three anchors for levels of performance are: • Beginner (L1 = Level 1)--Performers have valuing and knowledge of factors that undergird high performance and they are beginning to apply these factors. • Proficient (L3)--Performers are achieving solid performance by executing most factors that undergird high performance. In slang, performance is rocking! • Master (L5)--Performers integrate factors of high performance into their way of being. That is, performance is at the virtuoso level.

Contextual Information
Purpose. When performance can be measured, it can be improved. Improvement in performance meets a basic human need--we want to become better at what we do and ultimately become high performers. People. Measurement & improvement of team performance is done by the team. When? Begin measuring and improving team performance early in the life cycle of the team. Continue the process over the life of the team. Assess on a regular basis, but not too often--the idea is to maximize growth while getting things done. Scope. The measurement/improvement process should take about 10-15 minutes. Benefits. Properly executed, the

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