1. Introduction
The Dutch company Telematch is nowadays very well known for beeing a very good service company in the IT and communication sector. Telematch provides the customer with communication solutions like Voice-over-IP phone systems, ISDN communication platforms and even alarm systems for hotels and hospitals.Telematch aims to reduce the costs of existing communication systems by replacing them with new ones, which are usually 20-25% cheaper than the old ones.
To gain the best insightinto the products and services offered by Telematch we will make an example: Within the healthcare sector, one person often has to deal with many different communication systems like a fixed telephone, a wireless telephone, a GSM-based telephone and a nurse call system for emergency cases. Those systems are irreplaceable and necessary to provide a high quality and appropriate care. Often these communications are not working together but in parallel, allowing efficiency to be forthcoming. At this point Telematch offers its solutions.
Telematchs care concept is unique because the central alarm server is receiving data from all devices, even if they are in multiple locations or oversea. Through the central alarm and signaling “Messenger @ Net” application it can be ensured an optimal integration of the various communications systems. “Messenger @ Net” provides a central access point for all communications, alarms and successions within the customers organization. Virtually all types of equipment can be linked as seen in Figure 1.
In the end the customer always gets full service from one hand: good consulting before purchase, communication products like phones, the installation of those products and a 24/7 after-sale service.To see how it all began, we will take a short look at the history of Telematch.

1.1. History
Telematch was before 1990 a completely subsidiary owned by