Executive Summery: “Shaya Niir” is a popular famous and well known name in the restaurant business located at Science Lad, mirpur road, Dhaka. By conducting a research about this restaurant, I am collecting data primarily for this restaurant on their services and also collecting data through our observation. Working on their service to find out the problems and trying to give them the proper solution for implementing on those problems and give them force to exist successfully in the restaurant business.

Introduction: Little bit discussion about this restaurant; our objectives; methods of study; analysis on their service are bellow:

2.1 Background: “Shaya Niir” is a well known and the sole proprietorship restaurant located at Science Lab in Dhaka city owned by Mr. Hazi Nazimuddin. He came into restaurant business in 1 Jan, 2000. He is in this restaurant business for 10 years with his “Shaya Niir” and conducting business successfully.

2.2 Objective: The aim of this survey is to provide them the proper and specific solution to implement on their services for improving their services in future for better customer satisfaction.

2.3 Method: Primarily collected data for this restaurant through interview, I took interview about 100 customers using a Questionnaire who often come to this restaurant and through the observation for 1 month.

2.4 Scope: The customer, employees and manager are very friendly and helpful. So, I got a sound environment for this survey except some limitations.

2.5 Limitations: I faced some problem in this survey. Those are: • Some customers were not vary friendly and they did not want to give any interview. • Observation was very difficult because Bangladeshi people are very much conservative, they did not want to be observed by others. • Some customers did not follow the rules of questioner and did not give answer for the entire question. 2.6 Analysis: However difficult it was to collect data primarily but in the end. I was able to find out the problems on their service and suggest some specific solution to implement on that the finding one.

Findings & Discussion: This survey now it will be easier to find out their problems and solve their problems by the recommendation the problems are: 1. Floor is not spacious according to the number of customers. 2. Waiters and other workers are not well-dressed, well-trained. 3. Waiters do not behave well with the customers. 4. The food provided is not healthy and hygienic. 5. The environment where food is prepared is not clean and tidy. 6. Limited number of food items. 7. The cashier is not experienced. 8. The decoration is not satisfactory. 9. Any sort of entertainment is not provided/Lack of any sort of entertainment.

Conclusion: we know that “Shaya Niir” is a famous restaurant but even some problems exist into this restaurant on their services. I tried to find out the problems and give them the relevant solutions to implement for improving their services. Here, I find that the main problem on the service is decoration is not satisfactory as well as the food provided is not healthy and hygienic. Those can be solved through they should fit enough energy saving lights, they should bring new furniture, wall should paint well as well as the chef should use mineral water to wash foods, the place must be clean and chef should use hand-gloves to prepare foods.

Recommendation: Here I found some problems and tried to suggest the recommendations to these problems. The recommendations are: 1. According to the number of customers the space of restaurant should broad. They can rant a big space nearby for the restaurant or they can rant another shop which is by them. 2. Waiters and other workers are not well-dressed, well-trained. For that they, the manager, can provide waiters and other workers ready restaurant’s dresses and can train them mentally as well as physically and should train them how to act with the customers. 3. The chef should use mineral water to wash foods when cooking, the place must be clean and chef should use hand-gloves to prepare foods. The environment should clam and quit. 4. They should try to keep clean and healthy environment where they prepared food as much as they can. They can cover the whole place of cocking by the clear mirror. 5. They should increase the number of food items. They can sell cool drinks and breakfast and also can make somusha, singara, Chinese food. 6. They can appoint a well skilled cashier for the restaurant or they can train the cashier how should he work. 7. They should fit more energy saving lights, they should bring new furniture, and wall should paint well. There should have a TV set. 8. For the kids there should be at list a free space and should set a video game. There should be a perfect music system for the teens and adults. And they can also set a video system for the customers.

Thank you so much

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