KURIA JAMES KIIRU
CO25-01-0498/2013
INFORMATION TECHNOLOGY
1. i) Distance- your position relative to a client sends quite a few messages of its own. Talking to a patient, who is in bed from the corridor, may be interpreted to that normal proximity is not desirable. Any number of possible reasons could be imagined for this, such as that the communication is considered unimportant, the patient is thought to be infectious, or the prognosis is so terrible that you cannot bear to face them. ii) Eye contact- it can sometimes imply that more has been meant, or understood, than can easily be expressed verbally. It can provide a sense of emotional connection, with a variable degree of intimacy. It can carry the suggestion that no part of the truth is being withheld from the receiver. iii) posture- posture can be used to determine a participant’s degree of attention or involvement, the difference in status between the communicators and the level of fondness a person has for the communicator, depending on body ‘openness’. vi) clothing- the type of clothing that an individual wears conveys nonverbal cues about his or her personality, background and financial status and how others will respond to them.
v) gesture- one of the broad categories of gestures is known as emblems or quotable gestures. These are conventional or culture specific gestures that can be used as replacement for words, such as hand wave used in western cultures for ‘hello’ and ‘goodbye’.
2. Communication is a cyclic process that starts when sender feels that there is need to communicate with the receiver for a particular reason. The sender creates the message either in written or in verbal or non verbal form. The message is dispatched to the receiver with help of channels of communication. The receiver takes the delivery of the message and provides feedback to the sender.
i) sender- also known as the