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In: Business and Management

Submitted By Canuck80
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During any communication there is a chance that the information be sent can be misunderstood or lost in translation by the receiving party. According to Donald Baack (2012) Management communication the sending party needs to make sure that they are aware of the communications barriers, be empathetic, watch for nonverbal cues and confirm understanding of the message (section 2.3). Some nonverbal cures to pay attention for are eye contact, facial expression and tone of voice of the receiver. If the receiver has a puzzled look on their face after you have delivered them information chances are they might not have understood the entire message. When I’m working with my employees and I’m delivering a piece of information I almost always follow up my comments with the statement “does this make sense?”. By providing this statement I’m giving my employees the opportunity to speak up if they aren’t sure what I said.

There are many barriers that exist that can interfere with communication. As Donald Baack (2012)Management communication states individual differences, situational factors and transmission problems all pose potential barriers in communication (section 2.2). One of the ways that I attempt to reduce the barrier of transmission problems is by avoiding acronym use and technical slang. Working as a system manager in the Information and Technology division we have more acronyms and slang that one person could imagine. These acronyms and slang are very useful when dealing with fellow employees within the division. However as the system manager I have to communicate and deal with operations division employees every day. This requires me to make a concise effort when speaking and emailing these employees to not use these terms. Take for example a production error in reports being sent to my system. If I go to those operations employees and tell them the...

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