Case 4.1

1. Louise stated she focuses on the priority, and the priority is the patient. By her during that she focus on the patient needs and concerns instead of their health problems. Lisa has focus on the problem of her patients no matter how it affects her emotional. Anil said a lot when he stated is his job to care for a patient, no matter if they are your friends or enemy. You have to really love your job a lot to have mind set like Anil. (1B) Louise accomplishes this by focusing on her patient’s needs and concerns. Lisa accomplishes this by focusing on her patients emotional needs. Anil accomplishes this by focusing on caring for his patients needs. (1C) After reading this case study I feel all three people are very effectively when it come to handling this emotional rolling coaster. But I really think Louise stand out more cause of the exact steps she take for her patients. 2. Emotions management is very important in all three areas in this case study. Louise manger her emotions very well, she mastered the creating positive emotions in others. Lisa seems like she has a big heart, cause she cry all the way home after dealing with kids as a patient, but she still handles it around them and that the most important part. (2B) In my opinion medical staff alter the emotions of their patients when they are going through some thing at home or in their personal life it will show all the time if you can’t control your emotional. 3. Stress occurs with Lisa when children or her patients. Stress also occurs with Louise when one of her patients is given grim news about his or her cancer. (2B) If they don’t know how to control their stress a lot of different stressful thing can happen to them like secondary traumatic disorder. But the main symptom is a decreasing ability to feel compassion for others. They can minimize high levels of stress by focus on the