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In: Other Topics

Submitted By veenarajesh
Words 1091
Pages 5
12/4/2015

Moxie Software(TM) Customer Spaces Channels Customer Client

12:49:30 PM

Rajesh B

Initial Question/Comment: Unable to download windows 7 home premium using the product key mentioned in the back of my laptop

12:49:35 PM

System

You are now being connected to an agent. Thank you for using Dell Chat

12:49:35 PM

System

Connected with Daman_Sharma

12:49:45 PM

Daman_Sharma is Daman.

12:50:05 PM

Daman_Sharma 735JDT1?

12:50:10 PM

Rajesh B

12:50:46 PM

Daman_Sharma Thank you for the confirmation.

12:50:46 PM

Daman_Sharma tag information.

12:50:53 PM

Rajesh B

12:54:02 PM

Daman_Sharma Thank you for staying online.

12:54:38 PM

Daman_Sharma Windows 7. Am I correct?

12:54:44 PM

Rajesh B

12:55:13 PM

Daman_Sharma Are you currently based in US?

12:55:16 PM

Rajesh B

12:56:28 PM

Daman_Sharma have to verify the details. May I know where was the system purchased or the

12:57:11 PM

Rajesh B

It was purchased in June 2012 approx

12:57:41 PM

Rajesh B

and the name on the account would be Veena Panakanapalli

12:58:10 PM

Daman_Sharma Thank you for providing the required information.

12:58:55 PM

Daman_Sharma the OS.

12:59:40 PM

Daman_Sharma You would only be able to download the and install the OS if it's a retail version.

1:00:09 PM

Rajesh B

1:00:45 PM

Daman_Sharma Would you require assistance while reinstalling the Windows?

1:01:36 PM

Rajesh B

Yes please. But how do i get that OEM disc?

1:01:49 PM

Rajesh B

it was not provided when I bought this laptop

1:02:25 PM

Daman_Sharma exception, we will send the disc without any charges.

1:02:50 PM

Daman_Sharma associated as the system is not in warranty.

1:03:01 PM

Rajesh B

That would really help

1:03:10 PM

Rajesh B

The disc would be sufficient for now

1:03:20 PM

Daman_Sharma You would need to visit our support web site to install the drivers.

1:03:25 PM

Daman_Sharma www.support.del.com

1:03:37 PM

Rajesh B

1:03:40 PM

Daman_Sharma www.support.dell.com

1:04:31 PM

Daman_Sharma Yes, you can however, for latest drivers you may visit our support web site.

1:04:41 PM

Daman_Sharma Please back up important data before reinstalling Windows.

1:04:42 PM

Rajesh B

Thank you for contacting Dell Technical Out of Warranty Chat Support. My name
May I confirm the service tag of the system you are facing issues with is
Yes Daman
Please give me 2 to 3 minutes to review your question and retrieve your service sure If I understand your issue correctly, you are facing issues while downloading yes yes
Your privacy is very important and to protect the security of account holder, we name on the account?

I would like to inform you that, you would require the DELL OEM disc to reinstall

I was not provided with any other disc other than Drivers and utilities when I bought this laptop

I would like to inform you that the system warranty expired, however as an
If you require further assistance while installing Windows there would be a fee

I have the drivers cd with me. Will that not be sufficient?

Cool

https://channels4.us.dell.com/netagent/scripts/srvgate.dll?Action=1060

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12/4/2015

Moxie Software(TM) Customer Spaces Channels Customer Client

1:05:16 PM

Daman_Sharma We need the following information to book the service request:

1:05:21 PM

Daman_Sharma part delivery Address:

1:05:21 PM

Daman_Sharma Phone Number :

1:05:31 PM

Daman_Sharma Alternate contact name:

1:05:36 PM

Daman_Sharma Alternate Phone Number:

1:05:46 PM

Daman_Sharma Best time to contact you with Time Zone:

1:05:50 PM

Rajesh B

1:06:16 PM

Daman_Sharma yes.

1:06:22 PM

Rajesh B

1:06:33 PM

Daman_Sharma you may provide the new address, where you wish to receive the disc.

1:07:22 PM

Rajesh B

3405 holdrege st apt 206
Lincoln, NE 68503

1:07:37 PM

Rajesh B

Ph : 9804280320

1:07:50 PM

Rajesh B

Alternate Contact Name: Rajesh Bolisetti

1:08:06 PM

Rajesh B

Contact time: 9AM ­ 6PM CST

1:08:30 PM

Rajesh B

is it also possible to send the shipping details in email?

1:10:13 PM

Daman_Sharma Thank you for providing the required details.

1:10:34 PM

Daman_Sharma case number for our interaction today. It would be of help to you for future

1:10:44 PM

Rajesh B

1:16:41 PM

Daman_Sharma for the inconvenience being caused. I would need 2 more minutes.

1:16:50 PM

Rajesh B

1:20:46 PM

Daman_Sharma Thank you for staying online.

1:20:56 PM

Daman_Sharma You will receive the disc in 3­5 business days.

1:21:14 PM

Daman_Sharma today.

1:21:29 PM

Rajesh B

1:21:52 PM

Daman_Sharma with you.

1:21:58 PM

Please ensure to check your spam folder and junk folder settings of your mailbox so that you are able to get email from DELL. These email contain important Daman_Sharma updates/information regarding your system and you can revert to Dell technician in future should you need any help using the same email.

1:22:44 PM

Rajesh B

1:22:55 PM

Daman_Sharma Is there anything else I can help you with?

1:23:31 PM

Rajesh B

1:23:35 PM

Daman_Sharma opportunity to assist you.

1:24:01 PM

Rajesh B

My address has been changed since i bought this laptop. Can i now provide a new one? thats's great

Please stay online for 4­5 minutes while I book the service and generate the assistance and contact with DELL.
Sure.
Thank you for being on hold. I appreciate your patience and sincerely apologize no problem

I have included your Case Number 921154676 to reference our interaction
Great. Can i have the shipping details to my email?
I will arrange a call back on 09/Dec/2015 between 11:30­01:30 PM CST to check

Thats helpful. Thank you

That would be sufficient for now
Thank you for contacting DELL Out of Warranty Chat Team and allowing me the
Thank you for your assistance

https://channels4.us.dell.com/netagent/scripts/srvgate.dll?Action=1060

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