Results for TQM6-H2327-Strategic Quality and Systems Management(Active)

Mohamed Thaha 1 | Which one of the following would normally be considered as one of the "costs of quality"? 1. Appraisal costs 2. Performance related pay 3. Purchase order discounts 4. The Economic Order Quantity Correct Answer | 2 | Which of these is not an improved production system? 1. Kaizen 2. Process re-engineering 3. TQM 4. Just-in-case delivery Skipped | 3 | The specific concerns of total quality management (TQM) include a number of aspects. Which is not normally associated with TQM? 1. Covering all parts of the organization 2. Meeting the needs and expectations of customers 3. Primarily a “worker” rather than a management activity 4. Inclusion of every person in the organization Skipped | 4 | To achieve high performance, managers try to improve their: 1. Product quality 2. All in the list 3. Customer responsiveness 4. Organizational efficiency Skipped | 5 | Training effectiveness can be measured most accurately by 1. supervisors rating the improvement of employees skills at the end of the training session 2. trainers analyzing trainees' job performance before training and after training 3. trainers rating their own performance against a professionally developed grading system 4. trainees using a rating scale to assess their training session Skipped | 6 | A process improvement team has studied the flow of product through the company's production system. To increase output, the most effective action would be to 1. reduce quality check points 2. change the sampling plan 3. eliminate bottlenecks 4. shorten the critical path Skipped | 7 | Which of the following would not normally be considered as a "costs of quality"? 1. Inspection costs 2. Marketing costs 3. Warranty costs 4. Internal failure costs Skipped | 8