TFT2 Task 2
Thomas Garner
Student ID: 336227

Information Security Modification Recommendations Service Level Agreement Between Finman Account Management, LLC, Datanal Inc., and Minertek, Inc.

After careful review of the current Service Level Agreement(SLA) “A Service Level Agreement for Provvision of Specified IT Services Between Finman Account Management, LLC, Datanal, Inc., and Minertek, Inc.” we have determined that standard Information Technology security measures have not been addressed fully. Following are the recommended changes highlighted in the specific sections that need to be addressed. These changes are being recommended to protect Finman’s data and intellectual property. Established standards such as Best Management Practices(BMP), International Organization of Standards(ISO) and the Information Technology Infrastructure Library(ITIL) for the proper handling, storage and protection of IT resources are used as guidelines for these recommendations.

Recommended Changes to SLA:
Section 3 Background and Rationale Modifications:
Finman views this SLA as a groundbreaking venture to harness the diverse array of IT-borne customer demands and opportunities that cannot be met by adhering to traditional paradigms. Finman’s objectives in the SLA are to compete more effectively in a highly competitive industry by offering its customers a unified IT management plan across an entire organization or even, if the customer wishes, across separate departments and divisions. Datanal, utilizing sophisticated data-mining software developed by Minertek, will recognize and integrate common IT characteristics from disparate operations, programs, procedures, and products— even those located in separate and unrelated service areas. This enables the customer to reduce or eliminate duplicate, parallel systems and to achieve economies of scale and open new