...Communication Strategies Communication Strategies Communication is the activity of conveying meaningful information. How that information is transmitted can come from several different means. Non-verbal, verbal, written and visual are just a few of the ways in which we communicate information to each other. As each person is different so is the way they communicate. Whether it is a gesture, hand shake, eye contact or a simple smile non-verbal communication is done with no words. This powerful way to communicate can be used by all people regardless of ability. Communicating with words is known as verbal communication. With verbal communication we must hope that the person in which we are communicating with can understand what we are saying. The tone of one’s voice can change the meaning of a statement without intention. Verbal communication is the hardest yet easiest of all communication. Written communication is that when words are in written forms. Written communication should be grammatically correct, organized and have good structure. Finally there is visual communication; this is what we can see with our eyes. Visual aids help us understand information in which we cannot otherwise understand. In healthcare today all types of communication are used to help with patients understanding of their care. As this field continues to grow, it is imperative to know the type of communication that is best for each individual as patient care is first priority. Non-Verbal...
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...Demonstrative communication is the process in which we send and receive messages using the several forms of human behavior that demonstrate what we are thinking in the current situation. This includes visual cues such as body language, distance and proximity, facial expressions and movement. It also includes the way we communicate with others verbally in our tone of voice, length of talk and emotion of the message being sent. Non-verbal and demonstrative communication requires encoding and decoding messages that we send and receive from one another. These messages are sometimes misread based on personal behavior such as stress, cultural differences, physical appearance and unconscious behavior that are not reflective of the message. In some situations, the wrong message could be sent so it is best to verify your messages and not rely completely on the actions of others. As a child, we begin to learn speech and communicate through non-verbal and demonstrative communication with our parents, family and people around us. A baby will read the facial expressions of the people around them to determine their feelings and express theirs in the same way. The way a baby may communicate the dislike of a certain food may be shown in a pouty facial expression, loud rejecting grunts and noises, moving the body further away from the spoon and physically pushing it away. The baby is saying I do not want that and I do not like that. As we grow up, we learn how to communicate...
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...Communication factors, barriers and strategies Factors Environment Setting For communication to be effective, the service user needs to be surrounded by positive energy and to feel at ease with whoever they are talking to. For example, a care setting such as a doctor’s waiting room could prevent communication due to an un-friendly and clinical set up. To overcome this barrier staff would need to reassure clients and provide adequate information to reduce the service user’s anxiety and try to make them feel more calm and relaxed. Many waiting rooms have done this by providing magazines and having low level background music to try and distract the service user and ease their fears. Noise Noise can be either internal noise or external noise. Internal noise represents the internal-self talking to itself. Whereas, the external noise can include, the conversations of other people, traffic noise or anything that interferes with our ability to maintain focus. Noise in a health and social care setting is constantly a barrier. For example, while sitting in a dentist’s waiting room, there would be people having their own conversations, a radio playing and the receptionist on the phone. So a service user, with a hearing difficulty could find it extremely hard to hear and concentrate because all the background noise would be extremely off putting for an elderly service user. Seating Seating arrangements can affect communication in many different ways. For example, if two extremely...
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...education in every school offers is based. The school wants to help the students to improve their abilities to communicate their thoughts and feelings effectively in English, for it is the second official language of the country. There are two types of communication, the verbal communication and the non- verbal communication. Being a Filipino it is the “lingua franca” of social, professional and the business world as to develop one’s proficiency in English. However, what are the factors that affect poor communication skill among students especially on PCU. In addition, what is the importance of communication in their future field of work? As English Major Students, one studies literature, language, culture, history and develop skills and knowledge on the four aspects of communication arts namely: listening, speaking, reading and, writing. Communication is the most important tool humans have to interact with each other. Effective is required to learn, succeed in business and relate well with others in personal relationships. There are many social factors and social disorders that can alter communication styles and preferences. Many of these factors affect the speaker unconsciously. This study seeks to answer factors affecting poor communication among selected students at PCU-Dasmariñas. Statement of the Problem This research aims to determine the factors affecting poor communication among...
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...There are varies types of communication but all come under one of two categories. One being Verbal Commination and the other being Non-Verbal Communication. Verbal Communication is when one person communicates with another by using speech and Non-Verbal Communication is when one person communicates with another by using body language. People communicate with one another for many different reasons and for most this is an essential part of their daily lives. I have listed below a number of reasons of why I think people choose to communicate: * To express feelings * To teach * To learn * To connect * To share views and opinions * To take control * To compliment Q2) Explain how effective communication affects all aspects of working in adult social care settings? Effective communication is an extremely important part of working within adult social care. This is because we do not only have to communicate with one another as professionals but we also have to communicate with the people that we are here to support. * Clear & Concise - by having effective communication we are able to be clear and concise on what the needs of the individual are and how these needs can be met. * Mistakes - effective communicate also promotes the chances of less mistakes from happening by avoiding any inappropriate or unclear information being given or by something that has simply been misunderstood. * Team Work - effective communication is also a very important...
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...such as building relationships, leading teams, developing a positive work environment, effective communication and inspiring trust (Eblin, 2011). These skills become even more important when the basic element of the business is the person. It is evident that leaders must master these skill sets to be successful as a leader in their industry. RELATIONSHIP MANAGEMENT: Interpersonal Competencies Must Haves As a part of the four key factors in emotional intelligence, relationship management involves the “soft” or personal side of management that has a direct impact on the aspects of the business (Durbin, 2010). “Interpersonal skills are goal-directed behaviors used in face-to-face interactions, which are effective in bringing about a desired state of affairs” (Hayes, 1991, p14). Following is a closer look at three critical interpersonal competencies that a successful leader must have. Communication Skills Listening – Nichols and Stephens (1957) estimate that 45 percent of all communication is spent listening while far less is spent speaking. Communication is essential to the success leaders and the most influential portion is listening but listening is more than just hearing. Listening is the active engagement of communication to search for complete understand of the meaning of another’s message (Hayes, 1991). To be a superior listener one must be able to read verbal and non-verbal messages to obtain the full meaning (Hayes, 1991). Hayes (1991) speaks about four main types...
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...The importance of non-verbal communication 1. Introduction It is quite usual to forget about many aspects of non-verbal communication when hearing this notion. In fact, what comes to mind immediately are body gestures or facial expressions. However, there are many more aspects. For this reason, chapter two begins with a definition of non-verbal communication and chapter three illustrates these definitions with examples. They also show the importance of non-verbal communication in daily life. In the following paper, the task of the interpreter is analysed in two steps: first, the transfer of a message from the speaker to the interpreter and secondly, the transfer of this message from the interpreter to the audience. The first step is discussed in chapter four, which deals with certain neuroscientific aspects of the process of interpreting non-verbal communication. It is also about the importance of face-to-face situations and shared culture with respect to interpreting non-verbal communication. Furthermore it is mentioned, which role emotional intelligence plays in the understanding process for non-verbal communication. Finally, chapter five talks, with reference to the examples in chapter three, about the difficulties of non-verbal communication for the interpreter. Chapter five describes what possibilities the interpreter is given to reproduce non-verbal communication. Sign-language, one form of non-verbal communication, is not discussed in this essay. In fact, this...
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...Explain the role of effective communication and interpersonal interaction within a health and social care setting By Ellena Hall Figure 1 Figure 1 Contents Page: Page 3: Introduction Pages 4-7: Main Text Pages: 8- 9 Conclusion Page: 10 Definitions Page: 11 Bibliography Introduction: I am writing this report to inform year 11 students about effective communication which can be used during work placement in a health and social care setting. This is due to concerns of students being nervous on arrival of work placement and communicating with patients/service users when they start the course. Therefore this report is to help prepare them with different forms and techniques of effective communication and good interpersonal interaction skills. The way in which we communicate vary from person to person as it depends upon ability and the context in which we are communicating, this is due to some people may be unable to communicate verbally due to a condition, but also whether we are in an form al or informal context as we wouldn’t talk to our friends the same way we do with people of higher authority. All methods of commutation can be accessed by every individual despite need; this ensures that every human being can communicate. This is because there are many reasons why we communicate and why effective communication is important, however due to communicating everyday this is often forgotten. We often communicate for one of two reasons, these...
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...Personal Communication Skills Analysis Joseph Gullia BUS 600: Management Communications with Technology Tools Dr. Brian Shaw 3/17/2014 Effective communication skills enable users to make the most of any situation, personal or professional. Understanding people and interpreting their needs are key in maximizing these potentials with friends or at work. Successful relationships rely on the ability to understand and communicate in a clear and concise matter (Baack, 2012). The ability to communicate not only effectively but efficiently comes with self-evaluation. Communicators must empower themselves with the knowledge of their own strengths and weakness and move forward by learning and practicing if they wish to be successful. The ability to perform a personal assessment identifies areas of opportunity and helps to achieve stronger communication skills. Assessment The Psych Test is a 25 point questionnaire style analysis tool that tries to interpret responses to key message points to evaluate an individual’s communication skill sets. By gauging interpersonal communication skills, and responses to certain scenarios, this tool helps to identify style and the reasoning behind the outcome (Psych Test, 2014). Points given for each answer produce the user with a numeric score that results in a certain number placement range. My personal score was a 68 giving me the feedback of Insightfulness as my outcome (Psych Test...
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...Demonstrative Communication BCOM/275 Demonstrative Communication Communication is having a sender and a receiver. One person has to send a clear message so the receiver can understand the information. In return, the sender will receive feedback. In order to practice effective communication both a sender and receiver are required. There has to be open lines of communication. Specific language needs to be used in order to communicate effectively. Demonstrative communication is how we communicate without verbal or written communication. “The most important thing in communication is hearing what isn’t said” –Drucker. Verbal communication is effective based on the semantics that are used. Some people might focus on the denotative meaning. The object to which the word refers. Depending on what the subject is in the sentence, a word can have many meanings. Some people may say “I need a minute to finish this call.” Minute in this sentence means sixty seconds. Some people say “I have not seen this person in a minute” and minute in this case means a long time. The connotative meaning is the emotional meaning of the words used. If someone is told that he/she is a nerd. They might be complimented by it or offended. The contextual meaning is shaped by the place where the words are spoken. “Freeze” It could be a friendly game of musical chairs or a cop could be chasing someone and needs them to...
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...Edison State College Abstract Non-verbal communication is a vital way of communicating in our lives. Intentionally and unintentionally we communication with our body language, gestures, eye-contact and expressions. I have explained a few ways of communicating non-verbally and how non-verbal communication outweighs verbal communication. I Can See What You’re Thinking Our language is the essence of the entire communication. Our verbal language, or the actual words that we communicate, provide us with the ability to express who we are, what we want, what we need, and what we desire. Our bodies also communicate along with our voice. A person’s mannerisms convey what he/she is trying to say. We have heard of “Actions speak louder than words” meaning what we do is more important or significant than what we say. Though verbal communication is important to the communication process it actually only makes up a small percentage of our total communication. Non-verbal communication is anything we communicate, intentional or non-intentional, without using words. Non-verbal communication constitutes of 75 to 95 percent of our total communication. According to Mark Knapp and Judith Hall in their book Non-verbal Communication in Human Interaction, “Clearly non-verbal signals are a critical part of all our communication endeavors. Sometimes non-verbal signals are the most important part of your message. Understanding and effectively using non-verbal behavior is crucial in virtually...
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...Barriers to communication There are many factors which may affect an individual's ability to effectively communicate. These factors are known as communication barriers, as they prevent or interfere with the person's ability to send, receive, and/or understand a message For example visual and/or hearing impairments can act as barriers to effective communication. These barriers mean that the person has difficulty is seeing written communication, such as a letter or email, and/or hearing spoken word conversations, for example between a care worker and a patient in a day care centre when the two are discussing future care plans, leading to possible misunderstandings, or embarrassment to the person with the hearing/visual impairment and they cannot fully understand the care worker if the care worker is not aware of, or not seeing to, the persons additional needs. These needs can be seen to by speaking clearly and slowly, and/or repeating, rephrasing what has been said, to help people understand what is being said to them. Time should be given to the message receiver; so that they can digest the information they have received and think about how they want to respond. Electronic devices can also be used, such as text phones, telephone amplifiers and hearing loops, and it is important to give the individuals using the devices enough time to use it whilst communicating. An induction loop system helps deaf people hear sounds more clearly by reducing or cutting out background noise. ...
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...Communication can be defined as the transmission of a message from a sender to a receiver in an understandable manner (Sanchez, N, 2009). An example of communication in healthcare is between clinical professionals and staff, patients and their relatives or carers, professionals doctors, occupational therapists, social workers, midwives, physiotherapists and administration staff (Darley, 2002). For their communication to be effective, each of them needs to put the responsibility for clear communication on himself (Healthcare Benchmarks & Quality Improvement 2009) which means that each of them should endeavour to send clear messages and to receive messages with as little distortion as possible (Mind Tools Ltd, 2009). The NHS believes that effective communication is essential for high quality service and care, and to avoid communication breakdown complaints and problems (Hamilton Mercer, 2009) such as ill informed patients, worried relatives and bad publicity Darley (2002). To avoid communication breakdown, the HPC requires radiographers to be able to use appropriate verbal and non-verbal communication and to use an appropriate interpreter if necessary when communicating with service users and others (Health Professions Council’s (HPC) Standards of Proficiency - Radiographers, 2008). Minardi and Riley (1997) state that it is very important to recognise the communication skills that may improve effectiveness. Verbal and non-verbal communication are the main forms of communication...
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...How Good Are Your Communication Skills SOC110 Antron Davis Instructor: Janet Hrncir Date: 06/13/2016 Having the capacity to impart well is a standout amongst the most essential abilities that a man can have. Correspondence is the demonstration of passing on data starting with one place then onto the next utilizing one of a wide range of types of correspondence. Individuals impart in a wide range of ways, yet the most discernible routes in which individuals convey is in a verbal and non-verbal way (Engleberg and Wynn, 2010). Verbal correspondence joins any strategy for correspondence connecting words, verbal or composed. This can incorporate the discussion that you have with a companion or an email that you may send to a collaborator. People are one of a kind for the way that we are the main species that can speak with each other utilizing words or innovation. Verbal correspondence is essential since it is utilized to advise. Elucidation is critical with regards to verbal correspondence. Verbal correspondence backings to clarity with regards to mix-ups and offers data that is required and might miss. Verbal correspondence is vital and runs as one with non-verbal correspondence. The non-verbal correspondence the...
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...Effective Communication CJA/304 Lance Spivey Effective Communication A professional must master written and oral communication skills to effectively carry out the diverse duties that are encountered by officers in any modern police agency. To improve it we must become more aware of the proper paths to take and the dead ends to avoid. Poor communications is a waste of everyone’s time and energy and, in reality, there is no excuse for it. Oral communication skills are necessary to talk with members of the general public, request assistance from other officers, advise suspects of their Miranda rights, and inform supervisors that certain actions have occurred. In addition, oral skills are needed for officers to understand and transmit statements made by citizens, suspects, and superiors. Written communication skills are required for law officers to fill out various police reports, draft narrative summaries, and understand written policy directives. Written reports are the basis for recalling past events, and police officers rely on them daily when they testify in court. Communication can thus be defined as “a process involving several steps, among two or more persons, for the primary purpose of exchanging information.” Communication is a process, not an isolated event and it requires (1) transmitting an idea, (2) sending the idea through a medium, (3) receiving the message, (4) understanding the idea, and (5) providing feedback to the message sender. If a failure occurs during...
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