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The Cat House

In: Business and Management

Submitted By melodywalsh
Words 1199
Pages 5
Melody Walsh
Prof. Olear
AIS EAC3214
Homework Week 3
September 14, 2014
C3. Q7. Visit the website of the Wild Cat Zoo in Southern California (www.cathouse-fcc.org). Classify each of the following risks using Brown’s taxonomy. Also suggest one or more internal controls to address each risk. For each internal control you suggest, specify which broad purposes of internal control it satisfies, as well as whether it is preventive/detective/corrective in nature. Explain your response.
a. The Zoo fails to attract a sufficient number of visitors.
This would be a dual risk factor – financial liquidity risk and business strategy risk, if the zoo doesn’t have the right marketing strategy to attract visitors it runs the risk of not being able to pay its bills. If the Zoo implemented a monitoring control over the daily attendance at the Zoo, they would have seen earlier on that the number of visitors was not sufficient. This control would be consider detective and corrective.

b. One or more animals get sick.
This would be an operational human error risk, it seems like there would be a breakdown in the operational procedures that would keep the animals healthy. Say an attendant to the animals was running late and “decided to skip a step in the cleaning process” of the animal’s dens, this could potential make an animal sick. If the Zoo implemented a more stringent risk control over the cleaning process it could have prevented the illness.

c. The Zoo’s web site becomes unavailable due to a computer virus.
This would be an operational systems risk as the antivirus software failed to detect a virus. The general control for updating the antivirus software was implemented which caused the web site to crash. This is a preventative and detective control.

d. Promotional and educational literature contain errors of fact about the animals and the zoo’s operating hours.
This would be an operational human error risk, obviously someone put the wrong information in the literature. The Zoo should have implemented an edit check control, one person creates the flyers and another person proof reads them. This is a detective and preventative control.

e. One of the animals escapes because a keeper fails to lock its cage securely.
This would be an operational human error risk. The Zoo should install a device that physically shows the keeper that the door is locked, like a red light when locked a green light when open. This would be a preventative control.

f. An employee falsifies his/her credentials to obtain a position as a veterinarian.
This would be a strategic legal and regulatory risk. If the Zoo did a background check on all potential employees, it would have discovered that this person was not in fact a veterinarian.

g. The Zoo’s admission prices are prohibitively high for school groups.
This would be a strategic business strategy risk. If the Zoo surveyed other zoos and compared the school groups’ rates, they could have prevented the high admission prices.

h. The Zoo loses its 501(c)(3) status with the Internal Revenue Services.
This could be considered a operational human error risk, if the person responsible for renewing the 501(c)(3) status implemented a tickler file that told them when these kinds of things expired, they could have prevented the loss.

i. The gift shop runs out of a popular souvenir item.
This would be considered an operational human error risk, the manager in charge of the book store should take a regular inventory of stock, this could have prevented the deficiency in the souvenir item.

j. A disgruntled former volunteer attempts to set a fire at the Zoo.
This would be considered a hazard risk because the volunteer was disgruntled and could be considered a human error risk. If the zoo know the volunteer was disgruntled it could have prevented his entrance to the Zoo.
C3. Q11. Richards Furniture Store.
a. What risks does Richards face?
I think the biggest risks Richards faces is operational systems, operational human error risks and hazard risk. Systems risk because the salesperson manually enters their employee number and manually calculates the entire invoice on the floor, this leads to human error risk. Hazard risk because the store manager reviews all sales, prepares the daily bank deposit, physically takes the deposit to the bank and then prepares the bank reconciliation.

b. If you were an unethical customer and/or employee of Richards, how could you defraud the company given their current procedures?
If I were the store manager I could embezzle a lot of money from the company and would probably take an internal audit to recognize the fraud. First, because I review all the sales I could easily delete a cash sale from the system and pocket the money. I could alter the deposit slips and pocket money because I also take the deposit to the bank and reconcile the bank statements.

c. What internal control strengths does the company possess? What risks are those strengths designed to address?
Richards Furniture Store has strong internal control over the sales manager and the cashier. Because the sales manager keeps a copy of the sales slip, and the cashier enters the sales into system, the cashier then totals out the register and the assistant manager prepares a daily reconciled report for the store manager to review.

d. How could internal control be improved at Richards?
Segregation of duties regarding the daily deposits and the bank statement reconciliations. C16. Q4. Making choices and exercising judgment. Econo-lube. Did the owner of Econo-lube in St. George commit fraud? What precautions or controls can consumers use to prevent them from being taken advantage of in a situation like this? Were there any symptoms or indications of fraud present in this case?
Yes, the owner committed fraud by wrongfully and/or criminally deceiving his customers with the intent of financial or personal gain.

Customers can protect themselves by getting a second opinion from another qualified mechanic as Jeff did. While the “coupon scam” was unethical I wouldn’t consider it fraud, however, lying to your customers and convincing them to make repairs that were not needed is fraud.

Yes, the systems or indications of fraud present in this case the fact that the owner lied to his customers about repairs they did not need. Some customers were convinced that they needed the repairs or “their lives could be in danger” because they were driving an unsafe vehicle. The owner wrongfully deceived his customers for financial gain.

C16. Q7. Which school of ethical thought is described in each of the following independent scenarios? Justify your answers.
a. Virtues model because Julie believes that everyone should do the right thing and not cheat on tests.
b. Justice model because Rehan believes that the perpetrator should be locked up and fined or “get what they deserve”.
c. Virtues model because Anita is having a hard time coming to turns with whether or not she should report fraudulent activities of co-workers. Her morals are interfering with her ethics.
d. Utilitarian model because Gil thinks its okay to fudge the financial statements because they are “a little distorted anyway”.

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