Premium Essay

The Critical Success Factors of of Business Process Management a Critical Analysis

In: Business and Management

Submitted By nswati
Words 5045
Pages 21
A CRITICAL ANALYSIS
OF
THE ARTICLE
“THE CRITICAL SUCCESS FACTORS
OF BUSINESS PROCESS MANAGEMENT”
WRITTEN BY TRKMAN (2010)
COHORT 5
(BSS001-6)

TABLE OF CONTENTS Pg
1. Executive summary……………………………………………………….......3

2. Introduction……………………………………………………………….…....4

3. Importance of the Study……………………………………………………....5 * BPMs relevance & Importance to Information Systems……………...5

4. Research problems and significance………………………………….........6 5. Contributions and originality……………………………………………...….7

6. Theoretical arguments………………………………………………………..8 *The Contingency Theory……………………………………………...….8 * Dynamic Capabilities Theory:……………………………………..…….9 *Task Technology Fit………………………………………………..….….9

7. Research methods ……………………………………………………..….....9 *An outline of the methods used for the research study……..…......…9 *Description of methods…………………………………………….......10 *Analysing the Methods suitability for the study………………………10

8. Key Findings of the study ………………………………………………..…12

9. Research Limitations ……………………………………………………….13 10. Suggestions for future research……………………………………….….14

11. Conclusion…………………………………………………………………...15

12. References…………………………………………………………………..16

13. Appendix*

EXECUTIVE SUMMARY
According to Zairi’s (1997) definition, BPM is the ability to consistently enhance integral activities within vital company operations, with the use of a procedure which is well structured. From this, determining the best possible way to identify the critical success factors by a combination of three theories; contingency theory, dynamic capability and Task Technology Fit as attempted by the author Trkman (2010) is critiqued to...

Similar Documents

Premium Essay

Critical Success Factors of Enterprise Systems

...Critical Success Factors of Enterprise Systems Name Institution OUTLINE Critical success factors for enterprise development 1. Business plan and vision 2. Change management 3. Management support and championship 4. Communication 5. Project management 6. Enterprise systems team 7. Business process re-engineering 8. Systems analysis and technical implementation Introduction Business ventures have taken a giant leap in adopting technology. The storage of business information is necessary in order to integrate all the resources of a company. There was a need for a system that could perform these functions with ease, and provide the management with a chance to put together their enterprise data. The enterprise system was developed to cater for this. It is a computerized information system that puts together large amounts of data that can be retrieved. It is used mainly for large companies whereby information relating to the various structures and operations of the company can be stored and retrieved when required.(Noha and Delgado, 2006) various factors that make the system efficient were identified, and they are discussed here in this paper. Success factors of enterprise systems. 1. Business plan and vision A business plan should be drawn to give direction to the company. It acts as the rationale as to why people engage in a business venture. The business plan should state the goals of the business, the mission and the vision...

Words: 1507 - Pages: 7

Premium Essay

Cost Benefit Er Mayre Baap

...Costs/benefit analysis: Cost/benefit analysis is a systematic approach that estimates the strengths and weakness of alternatives that satisfy the transactions, activities and functional requirements of an organisation. When the decision about whether or not a business should outsource or insource arises, cost/benefit analysis can be used to evaluate the decision. It is vital for the business to know how to conduct a cost/benefit analysis for the decision making. Cost/benefit analysis involves a series of steps or stages, these stages are sequential and include defining the problem, identifying costs and benefits, choosing a criterion, comparing alternatives, and performing sensitivity analysis. In the first step of cost/benefit analysis a business defines the problem and generates alternatives. After defining the problem the business identifies and quantifies the cost and benefits of each alternative. It is a very challenging task because assigning a monetary value to cost and benefits and perceive the effects of IT is very difficult. To avoid any problems a business should have an experienced team to conduct cost/benefit analysis. Sensitivity analysis can be done to estimate cost and benefits erroneously. It involves some changeable parameters such as costs, benefits, discount rate etc. Critical success Factors: Critical success factor (CSF) is the term for an element that is necessary for an organization or project to achieve its mission. It is a critical factor or......

Words: 812 - Pages: 4

Premium Essay

Innovative Technology

...social networks with added features relevant to our online community, considering the cost and implementation. Technology Evaluation of Social Networking Platforms Introduction In evaluating whether or not the online high school that has the advanced technologies for enabling greater student collaboration, support for student outcomes, and enabling greater levels of communication across our student and instructor populations, the following analysis has been completed. The need for social networking solution that can align thoroughly and quickly with the culture of a given organization is key to its adoption and ability to deliver value on a consistent basis (Bennett, 2008). While the high school has exceptional technology, it will be prudent to consider how effectively their technologies can be used to supplant and strengthen our learning objectives. This alignment of technology to our strategic plans needs to be the watermark by which it is judged. Analysis of Factors for Implementing Social Networking The most critical success...

Words: 1058 - Pages: 5

Premium Essay

Performance Management

...Performance Management Framework Mr. Stonefield is starting his own business in Austin, Texas, called Landslide Limousine Service. One of the fundamental elements to building this new business venture is creating a framework for performance management. The framework must include necessary employee job skills, the methods used for measuring these skills, the process for addressing skill gaps, and the approach for delivering effective performance feedback. It is important to understand how the performance management framework (PMF) aligns to the organizational business strategy. Mr. Stonefield previously stated he wants to provide first-class transportation to his customers. His goals are realistic for the first year with an anticipated -$50,000 in revenue, and 10% turnover. The success of the business’s performance management will ensure there will not be any additional lost revenue, and turnover stays at, or under target. The goals set in place lay the foundation for the future of this company, and a clearly defined PMF will foster highly engaged employees and lead to continual revenue growth. It is imperative Mr. Stonefield’s employees have the necessary job skills to allow Landslide Limousine to achieve its goals and gain a positive reputation. A job analysis is “The process of obtaining information about jobs, including the tasks to be done on the jobs as well as the personal characteristics necessary to do the tasks” (Cascio, 2013, p.690). Mr. Stonefield has elected......

Words: 1445 - Pages: 6

Premium Essay

Success of Mis

...Factors Contributing to Success of MIS If a Management Information Systems (MIS) is to be success then it should have all the features listed as follows: * The MIS is integrated into the managerial functions. It sets clear objectives to ensure that the MIS focuses on the major issues of the business. * An appropriate information processing technology required ton meet the data processing and analysis needs of the users of the MIS is selected. * The MIS is oriented, defined and designed in terms of the user’s * The MIS is kept under continuous surveillance, so that its openn system design is modified according to the changing information needs. * MIS focuses on the results and goals, and highlights the factors and reasons for non achievement. * MIS is not allowed to end up into an information generationn mill avoiding the noise in the information and the communication system. * The MIS recognizes that a manager is a human being andn therefore, the systems must consider all the human behavioral factors in the process of the management. * The MIS recognizes that the different information needs forn different objectives must be met with. The globalization of information in isolation from the different objectives leads to too much information and information and its non-use. * The MIS is easy to operate and, therefore, the design of the MIS has such features which make up a user-friendly design. * MIS recognizes that the information needs become......

Words: 559 - Pages: 3

Premium Essay

Business Continuity Planning

...databases, software code, critical company records, and many other intangible items. An asset is what we’re trying to protect. Threat – Anything that can exploit a vulnerability, intentionally or accidentally, and obtain, damage, or destroy an asset. A threat is what we’re trying to protect against. Vulnerability – Weaknesses or gaps in a security program that can be exploited by threats to gain unauthorized access to an asset. A vulnerability is a weakness or gap in our protection efforts. Risk – The potential for loss, damage or destruction of an asset as a result of a threat exploiting a vulnerability. Risk is the intersection of assets, threats, and vulnerabilities. A + T + V = R That is, Asset + Threat + Vulnerability = Risk. Risk is a function of threats exploiting vulnerabilities to obtain, damage or destroy assets. Thus, threats (actual, conceptual, or inherent) may exist, but if there are no vulnerabilities then there is little/no risk. Similarly, you can have a vulnerability, but if you have no threat, then you have little/no risk. Impact is the total profit/loss which is obtained through the above activities. Impact is like an output. In the context of Risk assessment, the relation between Assets, Threats, Vulnerabilities, Impact and Risk can be clearly understood with the aid of this picture. 2. Risk Assessment versus Business Impact Analysis In today’s world, the difference between Risk assessment (RA) and Business impact analysis (BIA) are......

Words: 882 - Pages: 4

Premium Essay

Measurement and Decision Making

...Abstract Every organization will utilize numerous strategies, data analysis, and effective communication to incorporate quality and ethics. This paper highlights the importance of Total Quality Management as it relates to business ethics, the value-chain, and regarding executional and structural cost in four scenarios. The four scenarios discuss HighTech’s COO ethical issues, Harley Davidson’s value-chain, Bikes.com executional cost drivers, and Food Fare’s structural cost drivers (Blocher, et al., 2013). All are techniques in which management creates policies and procedures that will guarantee that their products and services will exceed customer’s expectations (Blocher, et al., 2013, p. 13).   Problem: 1-33 (HighTech, Inc.) As the Chief of Operations (COO) with HighTech, my main focus should be on the finances of the company; unfortunately, due to the defective memory chip there are some issues that the company will face. For example, product defects, warranty costs and product recalls are a part of the TQM process that HighTech will have to deal with if and when management decides to recall or replace the defective product. Therefore, ethics is critical to the success of any business and as the COO, I have a responsibility to the company in which I work for. The IMA Statement of Ethical Professional Practice has rules and regulations that must be followed to maintain ethics in the business. For instance, professionals must maintain competence, confidentiality,......

Words: 1241 - Pages: 5

Premium Essay

Ivp4 vs Ipv6

...difference between a risk analysis (RA) and a business impact analysis (BIA)? a. Risk assessment (RA) is a structure discipline that must discover the threats, vulnerabilities, and values of an organization’s assets. A key factor in risk assessment is the determination of the likelihood of an adverse event affecting an Organization, process, or system. Risk assessment is a valuable tool to help the organization recognize itself threat environment and ensure that the steps are undertaken to minimize the resulting risks to an acceptable level. b. Business Impact Analysis (BIA) is the key to a successful BCP implementation. Understanding and standardizing Enterprise business process names is critical to the success of the BIA. The intent of the BIA process is to help the organization’s management appreciate the magnitude of the operational and financial impacts associated with a disaster or serious disruption. When they understand, management can use this knowledge to calculate the recovery time objective (RTO) for time-critical support services and resources. For most Organizations, these support resources include: Facilities - IT infrastructure (including voice and data communications networks) - Hardware and software - Vital records Data - Business partners The connection is made when each of the time-critical business processes is mapped to the above supporting resources. 2. What is the difference between a disaster recovery plan (DRP) and a business continuity plan......

Words: 966 - Pages: 4

Premium Essay

Factors Influencing Erp Implementation in Sme in India

...Factors influencing ERP implementation in manufacturing industries in India Introduction The global financial crisis provided an opportunity to many small and medium scale Indian enterprises to expand their business operations to other countries by acquiring businesses overseas. The crisis made many such companies change their way of conducting business by adopting sophisticated business practices. Such an initiative has taken them a step closer to their larger business conglomerates in terms of enhanced competitiveness and efficiencies. By implementing enterprise wide information technology (IT) solutions, Indian micro, small and medium scale enterprises (MSMEs) are giving themselves a chance to emerge as big players. This technology enhancement boosts their overall brand image amongst their export partners and increases their chance to grow bigger in the domestic market as well. ERP systems (a very popular form of enterprise-wide IT solution) are designed to achieve integration and streamlining of internal processes by providing a suite of software modules that cover all the functional areas of a business. However, increasingly we hear of the failure of ERP implementations (Davenport, 1998). The authors have studied MSME organizations in the manufacturing sector and have reported failure at ERP implementation. As a result, there has been expanded research focusing on the implementation process. Objective The......

Words: 1366 - Pages: 6

Premium Essay

Dip 2

...University of Phoenix Critical Thinking: Strategies In Decision Making Willetra Brittain November 9, 2011 Paradise Decision Part II The mission statement of Wilsons Leather is “to run a successful business while successfully assisting the community”. While the success of any business is important for the C.E.O and management of the business, the company should also be involved in the community events and be accountable for social responsibility. As Kava is a small island in which tourism and young high school to college students account for its population (University of Phoenix, 2011). Some changes to the company would be beneficial. For example, having a Decision-Maker thinker in the group is a good starting point. Some of the attributes of a decision maker are the thinking styles critical thinker might poses are: collective, democratic Autocratic or concessions. In addition, risk management/risk rating system (RSS) is an important attribute to have in a company, especially when the business is being based at an area where some of the business threads are diseases such as HIV/AIDS. Being able to identify the interference and assumptions (Elder & Paul, 2002) of this location is key to implement the appropiate decision-making technique. Although all of the decision-making techniques are functional and produce a significant turnaround for the business, the technique most appropriate would be the collective style accompanied by a grid analysis.......

Words: 931 - Pages: 4

Premium Essay

The Research Process

...Business research is the application of the scientific method in searching for the truth about business phenomena. These activities include defining business opportunities and problems, generating and evaluating alternative courses of action, and monitoring employee and organizational performance. It is the way that a company can do a field of practical study to obtain data and analyze it in order to better manage the company. Executives and managers who use business research methods are able to better understand their company, the position it holds in the market and how to improve that position. “Business research is unique from other research because business researchers do not just gather knowledge, but also generate action. Business researchers deliberately and consciously investigate problems or perceived gaps from “what is” to “what should be (JIU, 2012, BC 500, Module 1, Theme 1, para 1). “Critical Success Factors in the Performance of Female Owned Businesses: A Study of Female Entrepreneurs in Korea” by Sang Suk Lee and Timothy M. Stearns is a business research article on a study that examined the relationships of female entrepreneurs’ motivation and critical success factors of female owned business and business performance. The research “suggests that small business success is the moderating variable of female entrepreneurs’ motivations and performance and that the motivations of female entrepreneurs directly affect their business success and, in turn, relates to...

Words: 1237 - Pages: 5

Premium Essay

Porter Forces

...Summary of Content:  This module examines the process of strategic management, focusing on the nature of strategy formulation and implementation. The analysis of strategy concepts and case study examples will be used to develop awareness of the factors that must be considered in strategic decision-making. Topics include: strategic vision and mission, environmental and industry analysis; generic strategies; core competence; growth and diversification; internationalization and the execution of strategy. At the end of the module we are able to subject the. * Concepts of strategic management to critical analysis; analyze the business and competitive environment; formulate competitive and development strategies drawing on relevant concepts, demonstrate an awareness of factors that must be considered in implementing strategy and leading strategic change. * A critical understanding and appreciation of the various behavioral manifestations of customer engagement * Identify and critically evaluate relevant theories underpinning such customer behaviors * Consolidate and integrate the knowledge and understanding gained from this module with other associated marketing modules * Sufficient knowledge to identify and manage these customer behaviors in their own or a related business * A comprehensive knowledge and understanding of the frameworks and concepts of strategic market management and planning. * To demonstrate expertise in conducting a strategic......

Words: 909 - Pages: 4

Premium Essay

Critical Thinking

...Critical Thinking Application An average person’s mind is constantly thinking and functioning whether consciously or unconsciously. Basically, the things we think about are highly limited and biased relative to what our brain has been exposed to. Take for instance, the regular thinking we do in our daily interactions with our external environment, the memories we make, the hobbies and practices only out of routine. When we brush our teeth, we don’t really think too hard about that, our minds are just conditioned to do it. Our mind functions faster than we could ever imagine, but the tasks or output of the minds processes may be acted out by our body or senses in a slower way, and sometimes we may not even be aware of it. Critical thinking, on the other hand, is the extreme opposite of spontaneous thinking. It is referred to as disciplined thinking as it requires thorough analysis, comprehension and evaluation of a certain situation or idea to make sure that the output is flawless (Scriven & Paul, 2011). Critical thinking is also one of the important ingredients for a company’s success. Most of the time, critical thinking is only developed one a person is exposed to the workplace, especially those who are assigned in higher positions where their decision can greatly affect the entire organization. The executive members of a company including the directors and managers all engage in a planning stage wherein they discuss all the necessary strategies they should take in......

Words: 935 - Pages: 4

Premium Essay

Individual Learning Project 1

... Individual Learning Project 1 Apple was incorporated on January 3, 1977, along with its subsidiaries .Apple is engaged in designing, manufacturing and marketing mobile communication and media devices, personal computers, software and portable digital music players. Apple was created by Steve Wozniak and Steve Jobs in Silicon Valley, California. The two began building Apple Computers in 1976 in the living room of Steve Jobs’ parent’s living room. Steve Wozniak would build the computers and Steve Jobs would market and sell the computers. Apple uses various marketing techniques to promote their products. These processes are distinct in design and are adhered to throughout Apple’s organization Individual Learning Project 2 S.W.O.T Analysis Chart Strength 1. Innovators of high-tech quality products. (i.e. IPhone, Ipad, and Mac). 2. Globally recognized symbol (i.e. Apple sign) 3. Loyal customer (“Apple Culture) 4. Retails stores are made to be hands on with customers to experience Apple products. 5. One of a kind Research and Development team 6. Solid presence in the education division Weakness 1. The passing of Steve Jobs 2. Lower market share and higher price compared to other competitors (i.e. Microsoft, Dell). 3. Apple TV has limited selection compare to other TV companies such as Comcast or Direct TV. 4. Apple has not been able to go as deep mixing Facebook or other social networks into its products. Threats PC’s are expensive compare to other competitive.......

Words: 1344 - Pages: 6

Premium Essay

Competency-Based Job Analysis

...predict one’s job performance or success in life as well as his career. Even, sometimes it is seen that the selection was biased. So, the term competency has introduced to overcome these defects, suggesting that it made possible the development of valid and unbiased predictors of performance. Competency is the combination of someone’s abilities, skills, knowledge, values and interest. Knowledge is defined variously as expertise, and skills are the practice of understanding through experience and education. So, competency based job analysis become one of the vital factors in today’s HR practices in modern organizations. Competency-based job analysis means describing a particular job in terms of the measurable, observable and behavioral competencies that an employee doing the job must exhibit to the job perfectly. DISCUSSIONS Job analysis Job analysis is the basic and important part of human resource management. It is a term used by human resource managers for the processes of collecting information related to job contents. It is conducted after workforce analysis and availability analysis. It also indicates what activities and accountabilities the job entails. It is an accurate recording of the activities involved. Every job is multifaceted and there are several methods in preparing job analysis. Most organizations prepare job analysis, statements of performance and expectations of employee at floor and at the managerial level. A job analysis provides an......

Words: 1531 - Pages: 7