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The Critical Success Factors of of Business Process Management a Critical Analysis

In: Business and Management

Submitted By nswati
Words 5045
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A CRITICAL ANALYSIS
OF
THE ARTICLE
“THE CRITICAL SUCCESS FACTORS
OF BUSINESS PROCESS MANAGEMENT”
WRITTEN BY TRKMAN (2010)
COHORT 5
(BSS001-6)

TABLE OF CONTENTS Pg
1. Executive summary……………………………………………………….......3

2. Introduction……………………………………………………………….…....4

3. Importance of the Study……………………………………………………....5 * BPMs relevance & Importance to Information Systems……………...5

4. Research problems and significance………………………………….........6 5. Contributions and originality……………………………………………...….7

6. Theoretical arguments………………………………………………………..8 *The Contingency Theory……………………………………………...….8 * Dynamic Capabilities Theory:……………………………………..…….9 *Task Technology Fit………………………………………………..….….9

7. Research methods ……………………………………………………..….....9 *An outline of the methods used for the research study……..…......…9 *Description of methods…………………………………………….......10 *Analysing the Methods suitability for the study………………………10

8. Key Findings of the study ………………………………………………..…12

9. Research Limitations ……………………………………………………….13 10. Suggestions for future research……………………………………….….14

11. Conclusion…………………………………………………………………...15

12. References…………………………………………………………………..16

13. Appendix*

EXECUTIVE SUMMARY
According to Zairi’s (1997) definition, BPM is the ability to consistently enhance integral activities within vital company operations, with the use of a procedure which is well structured. From this, determining the best possible way to identify the critical success factors by a combination of three theories; contingency theory, dynamic capability and Task Technology Fit as attempted by the author Trkman (2010) is critiqued to…...

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