...Total Quality Pioneer According to Goetsch and Davis, “organizations survive and thrive in a globally competitive marketplace by providing superior value to customers” (2010, p. 6). They further elaborate that, managers must understand how quality fits into the customers perceptions of superior value to satisfy them. Goetsch and Davis further state that total quality was developed into a comprehensive concept that pulled together elements from the different approaches of some of the early pioneers of quality. To gain a better understanding of the concept of quality, this paper will give a general overview of its elements. In addition, the paper will describe how Edward Deming, as a quality pioneer, use of the total quality elements made him successful. The paper will conclude with an explanation of why the elements of quality remain useful and what the author foresees about the future of quality in today’s environment. Overview of Quality Quality is defined differently by different people. For example, before enrolling a child in high school, a parent may look at the Department of Education’s grade for the school, accessibility to the campus, cost of sending the child to the school, and class size. Even though the parent may not verbalize a definition of quality, the attributes she looks at are her preferences for choosing a school that represent quality in her eyes. As a consumer, the parent’s decision about the quality of the school is based on a perception of the measurable...
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...define the key elements of the total quality approach and explain why the elements of quality are useful in today’s environment. Furthermore, this paper will introduce one of the total quality pioneers, describe how the use of the total quality elements made the pioneer successful, and discuss the future of quality. 11 key elements of total quality are crucial to the success of businesses today. They are as follows: strategically based, customer focus, obsession with quality, scientific approach, long-term commitment, teamwork, continual process improvement, bottom-up education and training, freedom through control, unity of purpose, and employee involvement and empowerment. All 11 of these total quality elements allow organizations to create a foundation for the business and constantly maintain improvements. Strategies are fundamental to the success of any organization doing business, whether big, or small. The strategies are created to help an organization reach their future goals, which can be found in the mission statement. Focusing on the customers that purchase a product or service and their expectations will allow the organization to grow with their products, bringing their customers the products and services that will satisfy them. An obsession with quality should be the driving force for all employees within a company to ensure that customers will return instead of reaching out to the competition. A scientific approach is also important so that...
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...The Deming Cycle By Paul Arveson W. Edwards Deming in the 1950's proposed that business processes should be analyzed and measured to identify sources of variations that cause products to deviate from customer requirements. He recommended that business processes be placed in a continuous feedback loop so that managers can identify and change the parts of the process that need improvements. As a teacher, Deming created a (rather oversimplified) diagram to illustrate this continuous process, commonly known as the PDCA cycle for Plan, Do, Check, Act*: * PLAN: Design or revise business process components to improve results * DO: Implement the plan and measure its performance * CHECK: Assess the measurements and report the results to decision makers * ACT: Decide on changes needed to improve the process Deming's PDCA cycle can be illustrated as follows: Deming's focus was on industrial production processes, and the level of improvements he sought were on the level of production. In the modern post-industrial company, these kinds of improvements are still needed but the real performance drivers often occur on the level of business strategy. Strategic deployment is another process, but it has relatively longer-term variations because large companies cannot change as rapidly as small business units. Still, strategic initiatives can and should be placed in a feedback loop, complete with measurements and planning linked in a PDCA cycle. To illustrate the relationship...
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...Quality Management Name: Institution: 1 Different quality approaches and principle of in total work of Deming and Juran. Total quality of management refers to an approach geared towards improving the product system taking into consideration customer needs as well as the relationship between the producers and suppliers of the commodities. According to Deming, his approach was mainly designed to help most of the Japanese companies who were recovering from the impact of Second World War. His approaches were base on the five main principles including; Proper planning: He argue that for quality to be achieved, he call upon companies to work on proper planning design aimed at improving the quality of products and services according to the need of customers, since this will help lower wastage in production and in turn lower the overall cost of production. On top of planning, he sighted action on plans, to him, after planning a good design, the plan should be put into action to help create unique product. Unique product usually make customer feel happy since they would like to try out new things. After applying the action onto plans, Deming suggested that check should be in place since this will actually help monitor and the entire barrier thus in turn helping the employees to apply right tools to achieve right quality of products and services., Lastly, to achieve good quality, Demimg argue that the action should be applied on the challenges. This will improve on...
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...Deming vs. Crosby The act of overseeing all activities and tasks needed to maintain a desired level of excellence is the meaning of quality but no one person has pioneered the meaning of quality more than Philip Crosby and Edward Deming. Organizations of all types, sizes, and demography put a huge amount of time, effort, and money into quality in order to improve their competitive advantage. They also know that nothing can improve their overall productivity while reducing their operating cost if they don’t have a solid quality management process in place. Philip Crosby and Edward Deming are two experts who transcended the word “Quality” and brought it not only to US based companies but, also other companies that operate in the global marketplace. In summarizing and comparing Deming and Crosby’s contrasting strategies for quality management you will find that although being from two different genres, their intrinsic meaning and approach to quality management was quite similar. DEMING The fundamental point in Deming’s theory is basically “The Customer is King” and is the most important part of the production system and value chain. Deming’s approach was simple and didn’t require a lot of thought. The customer should be the most essential point of focus for any business, besides if there was no customer, there would be really no reason for the business to produce a product or service. This type of focus would spawn a very important question to an organization and...
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...Philosophy Similarities Sue A. Reed Grantham University Dr. W. Edwards Deming had a Ph.D. in physics and was trained as a statistician (Evans & Lindsay, 2014). At the end of WW II, Deming worked for the U.S. government and traveled to Japan to help rebuild their economy with his unique style of management (W. Edwards Deming Institute, 2012). The Deming philosophy never defined or described quality precisely. His philosophy focused on continuous improvements in product and service quality by reducing uncertainty and variability in design, manufacturing, and service processes, driven by the leadership of top management (Evans & Lindsay, 2014). Deming also believed that higher quality would lead to higher productivity and would then strengthen competitiveness. Joseph Juran spent most of his time as a corporate industrial engineer and did most of the writing, editing, and publishing of the Quality Control Handbook (Evans & Lindsay, 2014). Like Deming, he taught quality principles to the Japanese and was a principal force in their quality reorganization (Evans & Lindsay, 2014). Juran developed basic steps that companies must take, however he believed there was a point of diminishing return; a point at which quality goes beyond the consumer needs (Reference for Business). This process is called the Pareto Principle, or the Juran 80/20 rule: 80 percent of the trouble comes from 20 percent of the problems (Reference...
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...new concept to me. It is an outstanding approach with a global view of the entire system and not viewing each department as a separate entity thus preventing the siloed effect. First and foremost, I think it is critical to define just exactly what constitutes a system. According the Dr. Deming’s book, a system is defined as “a series of functions or activities within and organization that work together for the aim of the organization” (Latzko, 1995, p. 35). I at first struggled with the systems concept. Using this approach all components of the system gain and not at a cost to another. With that definition in mind we can apply this thinking to any organization or process. I love the analogy Dr. Deming used by looking at an orchestra as a perfect system. My translation of this analogy is that the sum is greater than the parts. The combined efforts of each member of the orchestra are an outstanding product, beautiful music, regardless of the instrument played. All the orchestra members have the same common purpose (Dr. Deming’s 1st point for management). Thus, providing the orchestra members with fulfillment of doing a good job and the people who get to listen to the fine product are pleased customers. The below flowchart is an example from Dr. Deming’s book of how each area contributes to the overall system. Latzko, 1995, p. 37 In order to apply the systems approach we first need to have the ability to apply what Dr. Deming referred to as The...
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...The Deming Prize Keller Graduate School of Management GM588 Managing Quality; Spring 2010; Session B May 2010 Purpose and Background Following World War II Japan had a lot of catching up to do with the rest of the world. Their manufacturing had been largely based on copying other’s technology and the war had cut them off from outside sources for several years. In 1946 the Union of Japanese Scientists and Engineers (JUSE) was founded thus starting the quality movement in Japan. They invited Dr. W. Edwards Deming to come and give a series of lectures on Statistical Process Control in 1950. His teachings made a profound impact on Japanese industry and his philosophies continue to have an impact today. A transcript was made of his eight day lecture series, “Dr. Deming’s Lecture on Statistical Control of Quality,” and was subsequently distributed by JUSE for a charge. Dr. Deming then donated his royalties back to JUSE. In appreciation of this the Deming Prize was founded to commemorate Dr. Deming. Categories of the Deming Prize There are three categories of the Deming Prize; The Deming Prize for Individuals, The Deming Application Prize, and The Deming Distinguished Service Award for Dissemination and Promotion. The Deming Prize for Individuals The Deming Prize for Individuals is given to individuals or groups “who have made outstanding contributions to the study of Total Quality Management (TQM) or statistical methods used for TQM, or those who have made outstanding...
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...Also known as the PDCA Cycle, or Deming Cycle Something needs to change: Something's wrong, and needs to be fixed, and you've worked hard to create a credible vision of where you want it to be in future. But are you 100% sure that you're right? And are you absolutely certain that your solution will work perfectly, in every way? Where the consequences of getting things wrong are significant, it often makes sense to run a well-crafted pilot project. That way if the pilot doesn't deliver the results you expected, you get the chance to fix and improve things before you fully commit your reputation and resources. So how do you make sure that you get this right, not just this time but every time? The solution is to have a process that you follow when you need to make a change or solve a problem; A process that will ensure you plan, test and incorporate feedback before you commit to implementation. A popular tool for doing just this is the Plan-Do-Check-Act Cycle. This is often referred to as the Deming Cycle or the Deming Wheel after its proponent, W Edwards Deming. It is also sometimes called the Shewhart Cycle. Deming is best known as a pioneer of the quality management approach and for introducing statistical process control techniques for manufacturing to the Japanese, who used them with great success. He believed that a key source of production quality lay in having clearly defined, repeatable processes. And so the PDCA Cycle as an approach to change and problem solving is...
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...Total Quality Pioneers Nicholas McLaughlin MGT-449 Timothy Peters Introduction This paper will cover quality and its elements, the pioneers of quality and what made them successful. What makes the elements useful in today’s market place and how quality can affect the future. The paper will also what Deming tried to teach for quality and how others expanded on his ideas. As an adjective quality means having a high degree of excellence. As a noun quality means a distinguishing characteristic("American Heritage Dictionary", 2009). The elements of quality are strategically based, customer focus, obsession with quality, scientific Approach, Long-term Commitment, teamwork, continual process improvement, education and training, freedom through control, unity of purpose, and employee involvement and empowerment. Deming was the first person to define quality and what it required to obtain quality. Deming uses the Deming cycle, Deming’s fourteen points, and Deming’s diseases. The cycle talks about consumer research, producing the product, checking the product and marketing the product. Finally, it talks about analyzing how the product is received. This final step is one that is important so that a company can learn about the marketplace. The fourteen points talk about leadership and employee empowerment to make a more efficient workplace. There is also the point of replacing quotas with leadership. Motivation of employees is more...
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... February 1, 2013 | Philosophy of Quality Introduction Organizations and people are in competition with one another, therefore having quality is vital to its success. Quality can be defined by me and others as a business that makes reliable products that are made to last or a business that makes a product at reasonable price to its consumer. Quality can also be defined by receiving outstanding service from an individual or business. The perception of quality is thought of in various ways based on the individual defining it. Despite the various ways quality is defined, everyone knows the meaning when it is talked on. Philosophies by Joseph Juran, Edwards Deming and Philip Crosby became successful for their practice and teaching in what quality means, stands for and...
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...people, processes, and environments. This is also known as “The Big Q”. The total quality approach is achievable by fallowing and acknowledging the characteristics of having a successful business, these characteristics are also known as the elements of total quality; strategically based, customer focus (internal and external), obsession with quality, scientific approach to decision making and problem solving, long term commitment, teamwork, continual process improvements, education and training, freedom through control, unity of purpose, and employee involvement and empowerment (D.L. Goesch & S.B. Davis, 2010). Dr. W. Edwards Deming is known as the father of the Japanese post-war industrial revival and was regarded by many as the leading quality guru in the United States. Deming’s expertise was used during World War II to assist the United States in its effort to improve the quality of war materials. Deming’s motto was "We have learned to live in a world of mistakes and defective products as if they were necessary to life. It is time to adopt a new philosophy in America.” (Leadership Institute, 2005). There were three specific things that Deming was known for; the Deming Cycle, The fourteen points, and the seven deadly diseases. Deming was very successful in helping organization understand what needed to be done to help them in becoming successful, especially in Japan. Deming was also helpful in The United States, but this was not until his later years in life (D.L...
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...Miguel Cavazos For DECISION ANALYSIS BUSI 3343-02 On W.EDWARDS DEMING Professor Manuel Alcocer Table of Contents 1. Brief biography 2. Deming System 3. Conclusion Appendices 1. References Biography Deming was a well known professor who taught at New York University Graduate school of Business and Administration and at Columbia University. One of Deming’s ideas on quality control was prominent in Japan. Deming philosophy and teaching where shown by examining the kind of results of how much was produced after it was adopted by any other industry. This was known as the Deming System which is a very effective method. Ford Motor Company adopted Deming's idea which was called quality / culture". Deming's famous Management-Program consists of 14 points for improvement and 7 of things to be avoided. Most of these points are trivial. Deming created this idea quality / culture in 1930. This helped the Ford Motor Company because it was making a car model with transmission made in U.S. and Japan. Customers wanted U.S cars with japans transmission but the parts were not compatible until they went ahead and changed every part. Deming System The idea of W. Edwards Deming may be common now but they’ve become combined in our culture of work. The idea of hard work, sincerity, decency, and personal responsibility, has change the way our management was. “It’s not enough to just do your best at work; you must know what you should work on.” The simple methods...
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...The Deming Prize Trenton D. Merideth Keller Graduate School of Management Masters of Project Management Candidate Quality Award Paper Managing Quality – GM 588 July 24, 2010 Purpose and Background The Deming Prize is one of the foremost notable awards in the world that recognizes companies who have contributed to the development and advancement of Total Quality Management (TQM) throughout their organization. The prize was established in 1951 (some references suggest 1950) in commemoration of the late Dr. William Edwards Deming who contributed significantly to Japan’s proliferation of statistical quality control after World War II.1 In July of 1950, Dr. Deming was invited to Japan by the Union of Japanese Scientists (JUSE) and Engineers to lecture his “Eight Day Course on Quality Control” at the Auditorium of Japan Medical Association in Kanda-Surugadai, Tokyo. In addition to his “Eight Day Course on Quality Control,” Dr. Deming’s taught a “One-Day Course on Quality Control for Top Management.”1 During his stay in Japan, Dr. Deming taught the essential fundamentals of statistical quality control to company executives, managers, engineers and researchers. His theories and teachings of quality control made a tremendous impact on the participants’ and began to form the foundation of Total Quality Management in Japan, which was in its beginning stages. The transcript of the “Eight Day Course on Quality Control” was compiled from stenographic records and distributed...
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...Total Quality Pioneers MGT/449 Quality Management and Productivity Andy Barron Victor Rayneri June 6, 2011 Total Quality Pioneers Abstract W. Edwards Deming was a very influential person when it came to quality. He influenced the Japanese industrial renaissance after World War II. Deming was also very influential in the United States, but not until after his influence in Japan was heard in the United States. At the beginning, Deming’s own country, the United States, wouldn’t listen to his ideas, so he went to Japan and became known as one of the major contributors of total quality (Petersen, 1987). Define Quality and its Elements Quality is defined in many different ways by many different people. Quality according to Goetsch and Davis (2010) is in the eye of the beholder and customers define quality clearly using specifications, standards, and other measures, showing us that quality can be defined and measured (Goetsch & Davis, 2010). Everyone sees quality in different ways. Consumers concern themselves with quality throughout each day, such as when they eat at a restaurant, go shopping, purchasing a car or a house. Quality is how well we judge what it is we are purchasing or looking to purchase. In purchasing a car consumers look at quality different that if they are buying a hamburger for McDonald’s. In a restaurant a customer might look to see if the meat is well cooked, if the tables or clean, and how long it takes to get their meal to define the quality...
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