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The Effect of Nonverbal Communication on Business Performance

In: Social Issues

Submitted By mahmoudabbas
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Pages 8
Social psychology
SOC201
The effect of nonverbal communication on business performance
Submitted by: Mahmoud Mohamed Abo El Abbas
Submitted to: Dr. Nihal El Shimy T.A. Noura Said

Table of contents 1. Introduction i. What is Non-verbal communication? -------(3) ii. Types of Non-verbal communication-------------(3) iii. How does Non-verbal communication affect us?-----(6)

2. Nonverbal Communication with workplace interactions: i. Managers------(7) ii. Employees-----(8) 3. Conclusion (9) 4. References (10)

1.
What is Non-verbal communication?
According to Dr. Albert Mehrabian, who conducted several studies on nonverbal communication 7% of any message is conveyed through words, 38% through certain vocal elements, and 55% through nonverbal elements. This makes 93% of our communication nonverbal. Nonverbal communication is nonverbal stimuli and behaviour in a communication setting that transmits a meaning. The first 4 minutes you meet a person you decide nearly 80% of your attitude towards them, even if that person didn’t speak, his nonverbal behaviour makes you like or dislike him. There are many types of nonverbal behaviour and elements that can affect how we react towards someone including;
Types of Non-verbal communication:
Facial Expressions are motions human beings do using face muscles in order to react nonverbally to an action or to show a state of emotion consider how much information can be conveyed with a smile or a frown.
Gestures
Intentional movements and signs are an effective way to convey meaning without using words. Common gestures include waving, pointing, and using fingers to indicate numeric amounts. Other gestures are related to culture and traditions.
Paralinguistics
Paralinguistics refers to vocal patterns such as tone, loudness, inflection, and pitch. Although

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