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The Effects of Employee

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IJCHM 23,6

The effects of employee empowerment on employee job satisfaction
A study on hotels in Turkey
Elbeyi Pelit
School of Tourism and Hotel Management, Afyon Kocatepe University, Afyonkarahisar, Turkey

Received 22 April 2010 Revised 31 July 2010 8 October 2010 28 December 2010 18 February 2011 Accepted 26 February 2011

¨ ¨ ¨ Yuksel Ozturk
¨ ¸ Faculty of Tourism, Gazi University, Golbası-Ankara, Turkey, and

¨ Yalcın Arslanturk ¸
¨ ¸ Faculty of Commerce and Tourism Education, Gazi University, Golbası-Ankara, Turkey

Purpose – The main objective of this study is to determine the impact of employee empowerment on job satisfaction. To serve this purpose, empowerment is taken into consideration as two dimensions – i.e. behavioral and psychological – and the effect of employee empowerment on the level of job satisfaction was examined by taking these two dimensions into consideration as a whole and separately. Design/methodology/approach – A questionnaire was employed in order to collect data on job satisfaction as well as behavioral and psychological empowerment. The data collected were analyzed through correlation and regression analyses. The study covered 1,854 participants employed at five-star hotels in Turkey. Findings – The findings suggest that the most positive aspects related to job satisfaction are relations with the colleagues and physical conditions, while the most negative aspect is the wage issue, i.e. unfair payment. Furthermore, correlation and regression analyses indicate that psychological and behavioral empowerment has a significant effect on job satisfaction, and the effect is much greater when psychological and behavioral empowerment are taken as a whole. Research limitations/implications – The major...

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