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The Effects on It Personal in the Work Place

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Submitted By junkik07
Words 536
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Inactive Secret Clearance

OBJECTIVE In search of a position in the field of Information Technology with a new and exciting company, breaking barriers in Technology.

TECHNICAL QUALIFICATIONS * Installation and management of Windows(XP, 7), and UNIX servers and clients, Windows 2000, UNIX (Solaris 8) * Working understanding of L.A.M.P. configurations * Maintained healthy network environment via defrags, and firewalls * Troubleshoot printers, network connection issues, hardware problems

ADDITIONAL QUALIFICATIONS * Excellent interpersonal, verbal, and written communication skills * Positive, self-motivated, and able to make difficult decisions in stressful situations * Outstanding small unit leadership skills * Enjoys working as a team member, as well as independently * Able to motivate staff to meet project deadlines

EDUCATION/TRAINING
ITT Technical Institute, San Diego, CA - Associate of Science in Computer Network Systems, Anticipated Graduation, June 2012 – Current GPA 3.81/4.0 * Courses include: Introduction to Personal Computers, Introduction to Computer Programming, Problem Solving, LINUX Operating System, MICROSOFT Desktop Operating Systems, Strategies for the Technical Professional, Network Standards and Protocols, College Mathematics 1

U.S. Marine Corps Trained in Firearms, Leadership, Diversity, Communication, Basic Electronics Maintenance, Computer & Networking System Administration

EXPERIENCE
IT Customer Support Agent, Mindtouch Inc., San Diego, CA (2011 – present)
Help resolve issues faced by the users of the business Wiki Software * Providing first level customer support, e.g. troubleshooting issues with software in various server configuration environment’s * Work with clients to identify specific problems and depending on problem, either passes client to 2nd level support or resolves problem with client. * Install and maintain work laptops * Maintain server room Sales Associate, ESET (Manpower*), San Diego, CA (2010-2011)
Assisted with Sales of ESET’s Internet Security products; *temporarily assigned through Manpower. * Open and complete morning opening duties. * Assist with Sales * Provide the public with safer Internet browsing habits

System Administration, Tactical Data Systems, U.S. Marine Corps (2008-2010)
Provide technical support services, including networking, troubleshooting and repair * Supported and worked closely with secret level systems and hard drives * Analyzed and resolved challenging issues * Managed and supported network on 2 Labs with 7 users, 7 servers and two clusters, running UNIX (Solaris 8), and Windows 2000 * Handled all support operations, installed, troubleshot and backed up all software * Cleared and Organized supply warehouse, and insured proper disposal of waste, and sent useful materials to other bases for use where needed * Took charge of two Marines’ daily tasks and their completion

Sign Maker, Fox Graphics, Mira Mar, CA (2007-2008)
Made and installed a variety of signs and lettering for multiple businesses around southern California * Installed various signs for businesses, applied vinyl to work vehicles and drilled/cemented lettering for exterior/interior signs * Responsible for care of company rented cars on business trips * Operated numerous hand held tools as well as a cherry picker lift and scissor lift * Communicated with customers about their signs and assisted with sales and dates of installation

Bartender, Black Angus Steak House, Lakewood- San Diego, CA (2005-2007)
Served drinks, food, and cheer to patrons of the restaurant bar * Opened and closed the restaurant bar and stocked and prep all necessary items for the night * Cleaned and organized bar as well as stock room; kept account of what was on hand and what need to be ordered

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