...always treats me as a flower girl, and always will; but I know I can be a lady to you, because you always treat me as a lady, and always will." Some managers always treat their subordinates in a way that leads to superior performance. But most managers, like professor Higgins, unintentionally treat their subordinates in a way that leads to lower performance than they are capable of achieving. The way managers treat their subordinates is subtly influenced by what they expect of them. If a manager's expectations are high, productivity is likely to be excellent. If his expectations are low, productivity is likely to be poor. It is as though there were a law that caused a subordinate's performance to rise or fall to meet his manager's expectations. The powerful influence of one person's expectations on another's behaviour has long been recognised by physicians and behavioural scientists and, more recently, by teachers. But heretofore the importance of managerial expectations for individual and group performance has not been widely understood. I have documented this phenomenon in a number of case studies prepared during the past decade for major industrial concerns. These cases and other evidence available from scientific research now reveal: What a manager expects of his subordinates and the way he treats them largely determine their performance and career progress. A unique characteristic of superior managers is their ability to create high performance...
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...of service on the continuum from full service to self-service; gave a relevant example of a store that would be on the opposite end of the continuum and fully explained their differences. Described with 90 – 100% accuracy and thoroughness. 3. Analyze the six components of Nordstrom's retailing mix to determine which have been the most important to the company's success. Provide a detailed rationale. Did not complete the assignment or did not analyze the six components of Nordstrom's retailing mix to determine which have been the most important to the company's success; did not or did not sufficiently provide a detailed rationale; omitted key information and/or irrelevant information. Analyzed with less than 60% accuracy and thoroughness. Analyzed partially the six components of Nordstrom's retailing mix to determine which have been the most important to the company's success; provided a partial rationale; omitted key information. Analyzed with 60 – 79% accuracy and thoroughness. Analyzed sufficiently the six components of Nordstrom's retailing mix to determine which have been the most important to the company's success; provided a sufficient rationale. Analyzed with 80 – 89% accuracy and...
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...Management Support was a critical factor in project success and how it would have been better in developing top management Support in the project to get a border outcome. Most of the information about the case was found out by interviewing the project team in the start. This showed one side of the project which was the successfulness of the project. The documents the project team was using and the path they were taking was an ideal in establishing the requirements. They used high level planning; Prince 2 as guidelines, used tools such as Work breakdown structures, timelines, Project Charter, change request forms, project statues reports to have a structure and also measure performance throughout the project. As the information was gathered regarding the project team, they showed maturity and consistency in gaining project successes. After understanding the importance of top management and its role in project success, the report was drawn in to inspecting sights from the top managements view. This led an opening to the case where they had a controversial argument in the success of the project. Top managers in this case had given written document to the project team stating the requirement which needed to be changed on the website, which was ultimately a redesign of the old web page. According to the top management, the new development of the website didn’t perform to the expectations of the managerial broad. As the expectations were more a line improvement of grants to the organization;...
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...Personal Responsibility Essay Gen/200 Due Sunday November 4, 2012 Mrs. Susan Ward Taking action of personal responsibilities, can simplify college success. I. Learning to maintain personal responsibilities, simplifies college success. Once a student takes control of his personal responsibilities, he can learn to maintain them and make college successful. To define personal responsibility is accepting the result of your actions instead of blaming others for them. In other words personal responsibility is comparable to accountability. Which is defined as “the quality or state of being accountable; especially: an obligation or willingness to accept responsibility or to account for one's actions”. (http://www.merriam-webster.com/dictionary/accountability). Chances are most of the students are already on track for success. Personal Responsibilities are the decisions students make, to live up to their own ideas and expectations. They are thoughts and perceptions of how the world should be. These responsibilities add morals and values throughout life. As students discover new information these ideas and expectations will change. They can either help the student grow by making his thoughts and perceptions stronger. Or have the opposite effect and make him change his mind completely. They are the reasons for students’ success or failure. This information will help strengthen his thoughts and perceptions. He must take action to become successful. This can be something as simple...
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...administration role in a Sales environment redefines the traditional job description of an administrative employee with the added expectation of delivering a sound experience for clientele whilst also maintaining the success and smooth-running of the organisation. With an annual sales target of 240 units (Vehicles), our company’s goal is to successfully deliver this minimum in a professional and efficient manner, which is largely based around staff effort and clientele satisfaction, whilst also remaining committed to our policies, standards and procedures. Working in an administration role in a Sales environment redefines the traditional job description of an administrative employee with the added expectation of delivering a sound experience for clientele whilst also maintaining the success and smooth-running of the organisation. With an annual sales target of 240 units (Vehicles), our company’s goal is to successfully deliver this minimum in a professional and efficient manner, which is largely based around staff effort and clientele satisfaction, whilst also remaining committed to our policies, standards and procedures. Working in an administration role in a Sales environment redefines the traditional job description of an administrative employee with the added expectation of delivering a sound experience for clientele whilst also maintaining the success and smooth-running of the organisation. With an annual sales target of 240 units (Vehicles), our company’s goal is to successfully...
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...contribute to individual success both at university and later at work? An individual’s awareness and monitoring of themselves can enhance and improve one’s perception of reality, contributing to individual success; just as growing relationships with others and strong communication skills can in-turn contribute to the same individual success. This success can be achieved at an academic or organizational level, through an individual’s intrapersonal and interpersonal perception of themselves and the world around them. However, without strong intrapersonal dynamics, an individual cannot achieve an equally strong interpersonal perception with their community and the greater world. Strong intrapersonal perception begins with an individual’s self-assessment of what they know, so that they can improve their self-regulated learning skills and be successful (Bercher, 2012). Self-regulated learning is important as it allows an individual to assess and monitor themselves, proving to them their ability or inability to complete a task. This can be achieved through many tools and exercises. Bercher describes the use of a Student Self Assessment Sheet (SASS), which shows how an individual can achieve better learning through cognitive feedback, which usually occurs during the completion of a task. If feedback occurs during the accomplishment of a task, an individual can understand what went wrong and modify their approach to that same task for their next attempt, leading to success. This self-regulation...
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...(POP) and Project Leadership Plan Guide Rex Pruitt, PREMIER Bankcard, Inc., Sioux Falls, SD 57104 ABSTRACT In my 20+ years of experience using SAS and organizing projects, the success or failure of any project, no matter how small or large, generally resulted from how well a project was planned, organized and executed. This paper presents an easy to use Project Organization Proposal (POP) that can be implemented without adding additional resources to the MIS or IT divisions. It simply suggests the effective use of existing resources. However, as would be expected, the POP will only succeed if it receives support from 1) business MIS Management, 2) IT Management, 3) and their respective staff. The collaboration of all resources associated with a project is critical to its success. Clearly defining roles and accountabilities must be established prior to project initiation. Also included in this paper is a Project Leadership Plan guide. This guide will serve as a critical planning document, or checklist, that can be used to ensure that any project meets with success. If this guide cannot be completed, the project should not be initiated. 1 SAS Global Forum 2007 Planning, Development and Support INTRODUCTION In my 20+ years of experience using SAS and organizing projects, the success or failure of any project, no matter how small or large, generally resulted from how well a project was planned, organized and executed. This paper presents an easy to use Project...
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...LEADERSHIP AND EXPECTATIONS: PYGMALION EFFECTS AND OTHER SELF-FULFILLING PROPHECIES IN ORGANIZATIONS Dov Eden Tel Aviv University The Pygmalion effect is a type of self-fulfilling prophecy (SFP) in which raising manager expectations regarding subordinate performance boosts subordinate performance. Managers who are led to expect more of their subordinates lead them to greater achievement. Programmatic research findings from field experiments are reviewed, and our present knowledge about the Pygmalion effect in the management of industrial, sales, and military organizations is summarized. A model is presented in which leadership is hypothesized to be the key mediator through which manager expectations influence motivation, effort, and performance. The subordinate self-efficacy, performance expectations, behaviors that comprise the Pygmalion Leadership Style are described. Besides creating the one-onone Pygmalion effect, additional ways for managers to assert their leadership by creating productive organizationwide SFP are suggested. An agenda for research on SFP applications is proposed. Expectations play an important role in determining leadership effectiveness. Scholars and practitioners have assumed for a long time that leaders who expect more get more (e.g., Likert, 1961, 1967; McGregor, 1960). Despite this general awareness, until recently there was little empirical research illuminating how and why leader expectation effects operate...
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...industry has been putting more pressure on hotel and resort managers. They not only satisfy their customers’ service expectation but also please their hotel owners wants with limited budgets. Although the “balanced scorecard” has been applied recently, it seems to be hard for the managers to adjust the balancing between these desires of two important elements in hotel and resort processes. This essay will analyze these expectations, the application of balanced scorecard in the hotel and resort industry and exam whether it is helpful to solve to conflict between owner and manager or not. In the competitive environment, understanding what customer expect and want is the most significant step to have a good service. According to Parasuraman (1988) and Richard (1997), customer expectations are reflected the service quality and customer satisfaction. However, hotel guests do not use only unique expectation; they may adopt many types of desires to judge hotel service. Predictive expectation- prediction what level of service that the customer will receive and normative expectations – what service that the guest believe that the provider will offer to them, are the most prevalent types being used to evaluate (Tam, M 2005). Moreover, location, furniture, price, hotel category, special endows for loyal customers as well as promised services also impact on customer expectation (Suzana, M 2013). As a manager, they need financial resource from hotel and resort owners as a tool to delight their...
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...organizations, enabling them to tie project results to business goals – and thus, better to compete in their markets” (What is Project Management, n.d.). In order to project managers to meet their projects objectives and goals, accountability and communication is imperative. One of the 10 top reason’s projects fail is due to a lack of accountability, according to Villanova University (n.d.). This paper will go into detail regarding how a lack of accountability and communication can affect a projects overall success. It is important to remember project managers and project team members all need to hold themselves accountable for the success and outcome of project (Mullaly, 2013). Additionally, the project manager is not only responsible for holding themselves accountable but also the whole project team, all on top of their other responsibilities and projects. For this very reason, understanding accountability and creating a system to foster it plays a significant role in the success (Mullaly, 2013). Mullaly (2013) explains that project managers have a set of tools, some more than others, to help in efficiently fulfilling their job and responsibilities. Accountability In its raw form, accountability is defined “the quality or state of being accountable; especially: an obligation or willingness to accept responsibility or to account for one’s actions” (Accountability, n.d.). However, in the world of business we can go further to say accountability means “the obligation of an individual...
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...Habakuk, the Cane King Introduction Success is a very important measure of an entrepreneur’s achievements and goals. Success can be measured by analysing various factors which could be qualitative and quantitative in nature. This means that defining success encompasses a broad spectrum. For instance, success can be measured by analysing the performance of the business, taking into consideration the expectations of stakeholders with an interest in the business venture, the nature of the expectations and the actual outcomes achieved relative to the expectations of the business venture. Analysing the performance of a venture can be measured for example by looking at the net profit of the business or its revenue and various profitability ratios of the venture. In addition, establishing relationships with others and achieving personal satisfaction are also important factors to consider when measuring the performance of the business. It has been indicated by Charles (2011) that the success of a new venture does indeed include meeting the expectations of interested parties. It has also been found by Charles (2011) that successful ventures are dependent on other factors such as the knowledge and skills of the entrepreneur. This knowledge can come from first-hand experience in a specific industry or research conducted in a specific area. It is also important to find the proper niche in the market, to be financially secure and to employ the right people. According to Wickham (2004)...
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...Points: 125 Details: Consider how the paradigm of a healing hospital might influence your philosophy of caregiving and write an essay of 500-750 words that addresses the following: 1. Describe the components of a healing hospital and their relationship to spirituality. 2. What are the challenges of creating a healing environment in light of the barriers and complexities of the hospital environment? 3. Include biblical aspects that support the concept of a healing hospital. Prepare this assignment according to the APA guidelines found in the APA Style Guide, located in the Student Success Center. An abstract is not required. This assignment uses a rubric. Please review the rubric prior to beginning the assignment to become familiar with the expectations for successful completion. You are required to submit this assignment to Turnitin. Please refer to the directions in the Student Success...
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...Personal Responsibility Essay During my research, I’ve discovered more strategies that students may use to cope with situations that are risky in that they present the possibility for failure and potential threats to self-esteem. (Cantor, Julie., Niedental, Langston, & Brower, Dec 1987) Anxiety and openly set low expectations may lead to performance shortfalls called defensive pessimism. (Cantor, Julie., Niedental, Langston, & Brower, Dec 1987) Students like me may use this strategy due to low expectations to cope with their anxiety so that it does not become devastating. There are many tools to attain successful measure towards personal responsibility. The first step is to define what it means to you individually, it allows for self-reflection to navigate the path to a successful future in life and your career. I believe personal responsibility is not giving excuses on why I’m not persevering through hard times. When I first attended college, I didn`t plan properly for any difficult tasks either in my personal life, school, or work. Instead of seeking help from reliable sources, I would give up and throw in the towel and stop believing in myself when specific tasks involves research that challenges me to go a level I’m not comfortable at. The good news is I turned to my family support because they are my driving force and motivation to accomplishing the goal of obtaining my degree due to the fact it will change our quality of life completely. Personal responsibility requires...
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...Mr. Chase, I am sorry you are experiencing such difficulty with Jamal. In fact, I commend you for wanting to seek out ways to assist your new student. Jamal has been with you for only one week. Were you able to discuss class expectations with him and the reasoning behind them? Professionals in the field of classroom behavior such as Jones and Jones (2015) stated that students would follow rules if they feel the learning process is respectful to their needs. One way of displaying this is taking the time to rewrite class rules on his ability level with short and specific directions. Then place these expectations on his desk as a visual guide. If you need ideas on class expectations involving language arts these websites www.readwritethink.org or www.ncte.org may be very useful. Since you have a time restraint with 25 students in your class, you may want to meet with Jamal privately to gain some insight of his personal life and interests. For instance, did you know before our meeting Jamal’s culture finds it rude to look at a superior in the eye or he enjoys the physicality of learning? Research from Banks and Obiakor (2015)...
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...The Power of Expectations and Recognition The Power of Expectations and Recognition The application of expectancy and recognition has multiple considerations that must be included for measuring the effectiveness of either. The expectation of others or self for a specific outcome is what motivates people to stay and operate on a path that may or may not hold promise. Recognition of accomplishments by others or by self is what motivates a person to do better on the path that they have chosen. Leaders and managers at all levels must not only set clear and concise expectations but also ensure recognition is given when interacting with staff. In setting clear expectations, staff knows what is expected of them. In the process of setting expectations, the leader establishes guidelines for which to follow. One way to demoralize employees is by failing to tell them what they are accountable for, how (and whether) they are meeting expectations, how they can improve, and the consequences if they do or don’t. Just as setting expectations are important, not providing recognition to employees can be just as bad as failing to set clear expectations from the beginning. Providing recognition builds morale and ensures the employee feels as a sense of accomplishment. Expectations As a leader sets objectives for subordinates while expressing confidence that the objective can be reached, an expectation is established. Victor Vroom’s Expectancy Theory has been the example of how expectancy...
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