1. What is Progressive’s business?
Progressive Business Company tries to do their business as quickly as it can to gain customers loyalty, effective product processing, cost reduction, etc. For example, a progressive insurance company tries to pay as quickly as it can to get claims adjusters out of the office and onto the street where they can interact with clients in order to gain more happier customers and more productive claims reputations. 2. What is critical to the success of the business? i. High quality of product or services ii. Large market share iii. Many loyalty customers iv. Advancement opportunities to current employees v. Current business climate and technological advancement vi. And cost of product or services. 3. How does Progressive’s use of hardware contribute to these success factors? i. Progressive’s mobile adjusters can handle nearly twice the workload they could a decade ago. IRV helps to raise revenues and decrease cost. ii. A wireless laptop make people do business much more quickly and more efficient. It increases the productivity and customer loyalty. iii. Making operations less steps/direct data entry. iv. Less labor/more efficient v. Less paper which is more environmentally friendly and less cost vi. More effective dispatching of agents vii. Better data means better control/less fraud viii. Compare actual and expected claims in more timely manner and then much better decision-making. 4. How does all of this use of hardware benefit customers? i. Help the company to provide a better product or service, and then customers can get better product or service. ii. Happier customers and more loyal customers. 5. Relate Moore’s law to this case.
Moore’s Law is the processing capabilities of computer system hardware tends to double every eighteen (18) months. So