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The Four Secrets to Employee Engagement Summary

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The Four Secrets to Employee Engagement Summary

The Four Secrets to Employee Engagement Summary
This article discusses how to better engage employees in any company. It mentions how most supervisors set up the company for failure and disengaged employees by delegating the HR department to handle employee complaints or concerns. The best human resources staff is not set up to take the actions required to affect the attitudes of the employees or their teams. This being said direct supervisors should set up their own team for success. They should be the ones who do the leg work and face to face interactions. It is important for a supervisor to observe their employees in action and ask each employee for feedback. This allows the supervisors to get right to the root causes of employee concerns and enable them to make meaningful improvements. When supervisors invest in their employees, the employees in turn engage themselves more in their job since they are happier and more confident that if they have a problem their direct supervisor will be there to fix it.
The article mentions how Bain & Company in conjunction with Netsurvey analyzed responses from 200,000 employees from 40 companies in 60 different countries found that: Engagement scores decline with employee tenure, meaning that employees with the deepest knowledge of the company typically are the least engaged. They also decline as you go down the organization chart, so highly engaged senior executives are likely to underestimate the discontent on the front lines. Finally, engagement levels are lowest among sales and service employees, who have the most interactions with customers. Even with this being said there are businesses out there that buck at the trends.
The companies that have focused on having the supervisors lead the charge instead of HR show higher ratings of highly engaged employees. These companies focus on training their supervisors how to dialogue with their teams, keep check on concerns or disgruntled employees, and teach them how to focus on the customer satisfaction aspect. By asking the customers how a company can earn their dedication the supervisor can help mold the employees and company to create the most successful team. It's crucial to create exceptional customer experiences from the inside out, by enabling employee engagement. Not only is this beneficial to the overall customer experience, but also the bottom line.
References
Markey, R. (2014, January 27). The Four Secrets to Employee Engagement. Harvard Business Review. Retrieved from http://blogs.hbr.org/2014/01/the-four-secrets-to-employee-engagement/

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