Discuss The Goal. What's the point of the book? How does the book relate to managing service organizations? Can you think of specific service examples of situations in which managers could improve service systems if they knew/understood the content of this book? Post a summary of your group's learning from the book to the class discussion.

First of all, I was surprised with this book because this book explained difficult economy theory with novel form. The point of the book is about theory of constraint. The main character, Alex Rogo, is working as a manager of a factory. This factory is in jeopardy of lockout. Alex has only three month for showing the possibility of revival. During three month, Alex tries innovation with Jonah’s assistance.
According to my understanding of theory of constraint, the first thing to do is finding bottleneck. Bottleneck is a kind of the point that decides the limit of the system. Let’s assume that 10 people are marching in a line. When people are marching in a line, someone in the back would often walk faster to catch up with someone in the front. Also, someone in the front sometimes would wait for someone in the back. Finally, the speed of the marching will be the speed of a guy in the last. Bottleneck in this example is a guy who is marching in the last. Let me give one more example related to service organization. One fast food restaurant recently bought a machine that can increase the productivity by double. So, this restaurant can make more hamburgers in a same time. However, if this restaurant cannot get the supply of material at a same speed of machine, the new machine is useless. Bottleneck in this restaurant is slow supply of material.
In this book, the bottleneck was a new machine. Efficiency of this machine is high, but the efficiency was not enough to complete all amount of the work.
Next step in theory of constraint