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The Heart of Change

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1. Discuss how the principles of job design and reinforcement theory apply to the performance problems at the Hovey and Beard Company.
Job design is defined as the process of specifying task and duties to individuals within an organization. In terms of Hovey and Beard Company there were several known issues dealing with performance within the company. The supervisors recognized that there was a problem within the organization, the painters complained that the hooks moved to fast, that there was poor ventilation in the work room, the job was messy, and the incentive pay was not correctly calculated. They recognized the needs of the employees and they made accommodations to appease them by purchasing fans to circulate the air in the work room and installing a control knob to adjust the speed of the belt. By doing so they fulfilled the needs of their employees and in-turn production increased significantly.
Hovey and Beard Company used reinforcement theory by offering a group bonus plan. It stated that the painters would receive a learning bonus for the first six months and afterwards they could earn a group bonus if they exceeded production standards. This was meant to influence the behavior of the employees to increase production. 2. Analyze the performance problems using the "performance diagnosis model" in Chapter 7.
In analyzing the performance of Hovey and Beard Company this is what I came up with in relation to the diagnosis model: * Do both the boss and subordinate agree that the subordinate’s performance needs to be improved?
Yes, the supervisor and the painters realize that the performance needs to improve, but the painters feel it won’t if the working conditions remain where they are. * Does this problem stem from inadequate subordinate ability?
No, the painters are capable of performing the task at hand given the right working conditions are met. * Does this problem stem from inadequate subordinate motivation?
No, the painters are motivated by the prospect of receiving a group bonus if they exceed production standards. After performing the analysis I couldn’t come t

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