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The Importance of Diversity Management, Conflict Resolution and Eeo Legislation, Focusing on the Importance of Productive Diversity in the Service Industry

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Assess the importance of diversity management, conflict resolution and EEO legislation, focusing on the importance of productive diversity in the service industry.

Diversity is the way in which people differ from each other in regards to; gender, age, language, ethnicity, cultural background, sexual orientation, religious beliefs, family responsibilities, disabilities, life experiences, educational background, work experience, marital status and personality (Study Guide, 2011, pg. 52). Diversity in the workplace can be a great strength for an organisation if managed effectively if management make good use of each individual’s values. In order for diversity to be managed effectively and used to the organisations advantage, people-management strategies need to be put in place in order to allow for these differences and allow for people to grow upon them in the organisations favour. Being open to each individuals differences, allows for new ideas to come to light and to be welcoming of different ways of going about tasks. There can however, be issues that arise such as legal implications in regards to discrimination. Discrimination can occur via both indirect and direct means. This is corrected via legislations against the illegal mistreatment and discrimination of employees. Equal Employment Opportunities (EEO) legislations were introduced in order to free all workplaces of discrimination and harassment. Equality and diversity can be thought of in terms of legal aspects, ethical aspects and business aspects (Nickson, 2009, pg. 115). Within an organisation there can be quite a large amount of conflict - this is normal. However, conflicts need to be dealt with as soon as possible, in an effective and professional manner or the organisation is going to suffer dire consequences in regards to employee morale.

Diversity can benefit both the organisation and its

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