...society’s needs and demands. Public-sector organisations are being reformed in order to provide better, faster and more services. The citizen/ customer has a prominent place in these reforms. For many years the topic of customer satisfaction has been on the European agenda and in recent years this has rapidly grown in importance. According to the DGs’ resolution of May 2006, the main focus of the common European work and efforts regarding customer satisfaction should be on the collection of best practices and the preparation of guidelines for questionnaires to measure customer satisfaction. During the Austrian (first half 2006), Finnish (second half 2006) and German (first half 2007) Presidencies of the EU, initiatives were taken to address these aspects. At the IPSG and Customer Satisfaction Expert Group meetings, ways were discussed to gather and present good practices and create guidelines. Based on these good practices, the Customer Satisfaction Expert Group meeting and the IPSG meeting concluded that many interesting and valuable things could be done with these good practices and that the field of customer satisfaction was too large and too important to narrow attention only to customer satisfaction surveys and measurement, and to limit guidelines in this sense. “Measuring” satisfaction is one thing; “managing” satisfaction is another and should be the aim. Based upon the Cabinet Office document of 2006, titled “Customer Insight in Public Services”, a “primer”...
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...THE IMPORTANCE OF ENGINEERING ETHICS POSTED BY RIANON POSTED ON 29 - JUN 0 COMMENTS If you order your research paper from our custom writing service you will receive a perfectly written assignment on The Importance of Engineering Ethics. What we need from you is to provide us with your detailed paper instructions for our experienced writers to follow all of your specific writing requirements. Specify your order details, state the exact number of pages required and our custom writing professionals will deliver the best quality The Importance of Engineering Ethics paper right on time. Out staff of freelance writers includes over 120 experts proficient in The Importance of Engineering Ethics, therefore you can rest assured that your assignment will be handled by only top rated specialists. Order your The Importance of Engineering Ethics paper at affordable prices with livepaperhelp.com! “The Importance of Engineering Ethics” It is critical for an engineer to maintain an ethical reputation within his/her engineering career. The main principles that an engineer should work and live by are “to hold paramount the safety, health, and welfare of the public, perform services only in areas of their competence, act for each employer or client as faithful agents or trustees, avoid deceptive acts, and conduct themselves honorably, responsibly, ethically, and lawfully so as to enhance the honor, reputation, and usefulness of the profession” (NSPE Code of Ethics 1). It is the...
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...Implementation, and Evaluation” Please respond to the following. Note: Online students, please respond to two (2) of the following three (3) bulleted items. • Evaluate the importance of each major step in policy analysis as it relates to political choice. Next, debate if one would consider any of these steps more important than another. Provide a rationale to support your answer. • Consider Luther Gullick’s views on the division of work. Discuss the overall manner in which the division of work that Gullick espouses impacts the size of public administration. Provide two to three (2-3) examples of such an impact—or lack thereof—in order to support your response. • From the e-Activity, select two to three (2-3) aspects of the U.S. Office of Personnel Management’s (OPM) 2014-2018 strategic plan that would mostly likely be difficult to implement, and analyze the main reasons why the aspects in question would make implementation such a challenge. Next, suggest one (1) method that a policy analyst could use in order to implement the strategic plan overall. Provide a rationale to support your answer. PAD 500 WEEK 3 DQ “Planning, Implementation, and Evaluation” Please respond to the following. Note: Online students, please respond to two (2) of the following three (3) bulleted items. • Evaluate the importance of each major step in policy analysis as it relates to political choice. Next, debate if one would consider any of these steps more important than another. Provide a rationale...
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...Chapter one: The History of The Public Opinion Introduction The public opinion is a set of attitudes and views of individuals concerned with particular controversial issues, including politics and government action. Its impact is not only limited to politics and elections, but also concerned with many other spheres, such as culture, literature, the arts, public relations and so on. The American public opinion has been a subject of inquiry since the rise of democratic states, in the late nineteenth and twentieth centuries because governments started to be well known, and democracies were expected to present and be responsible for their people. Before dealing with the American public opinion, one should know the nature of the notion and its...
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...To: Larry Craig From: Student Re: Express Assumption of Risk Question presented 1. Whether the release of liability is enforceable in order to show Adair expressly assumed the risk. Statement of facts William Oldfield got into a habit of meeting on Wednesday night to rock climb. He, and others whom just showed up, would climb Handley rock. Oldfield would supply the ropes and other gear needed for himself and other climbers. After several years of climbers meeting and climbing, Oldfield was approached by a climber who was an attorney. He told Oldfield that he should have any climbers sign a release of liability form. The attorney prepared a release form and brought it to Oldfield and he started having climbers sign the release. Greg Adair was seriously injured in a rock climbing fall at a weekly climbing session that was operated by Oldfield. Adair has sued Oldfield for damages based on a theory of negligence. Adair did sign a release of liability prior to his climb in which he sustained injuries. Summary of arguments Whether our defense of express assumption of risk will prevail against Adair's claim of negligence will turn upon the enforceability of the Release of Liability form signed by Adair. If the release is effective, then Adair will have been deemed to assume the risks set forth in the release. In order to be effective, a release must meet several requirements. I believe the release given to Adair by Oldfield satisfies these requirements, and therefore...
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...Thirunavukkarasu Velnampy Retrieved on: 09 September 2015 Factors Influencing Motivation: An empirical Study of Sri Lankan Organisations Dr.T.Velnampy Senior Lecturer, Dept of Commerce, Faculty of Mg Studies & Commerce, University of Jaffna, Sri Lanka. Email: tvnampy@yahoo.co.in Abstract Motivating employees is a way to make them to give their best to the organization for the achievement of organizational goals. But choosing the strategy for motivation may differ from time to time and organization to organization, because it is a psychological phenomenon and it is depending on the preference of employees. Therefore the present study is made to find out the motivational factors with the samples of 676 respondents from 55 public and private sector organizations in Sri Lanka. The finding of the study is that the perceived level of motivation of the employees in both the sectors is high. As the factors influencing motivation, wages and salaries, physical working conditions, job descriptions, dependency, friendly working atmosphere, interpersonal relationships, prestige and work assignment, incentives and bonus, work facilities, security, power, challenging and advancement and personal growth are most important factors. Moreover, lower level employees in both the sectors give more important to lower level needs while middle and higher level employees emphasize higher level needs. Keywords: Motivation, Economic needs, Social needs,...
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...If you order your research paper from our custom writing service you will receive a perfectly written assignment on The Importance of Engineering Ethics. What we need from you is to provide us with your detailed paper instructions for our experienced writers to follow all of your specific writing requirements. Specify your order details, state the exact number of pages required and our custom writing professionals will deliver the best quality The Importance of Engineering Ethics paper right on time. Out staff of freelance writers includes over 120 experts proficient in The Importance of Engineering Ethics, therefore you can rest assured that your assignment will be handled by only top rated specialists. Order your The Importance of Engineering Ethics paper at affordable prices with livepaperhelp.com! “The Importance of Engineering Ethics” It is critical for an engineer to maintain an ethical reputation within his/her engineering career. The main principles that an engineer should work and live by are “to hold paramount the safety, health, and welfare of the public, perform services only in areas of their competence, act for each employer or client as faithful agents or trustees, avoid deceptive acts, and conduct themselves honorably, responsibly, ethically, and lawfully so as to enhance the honor, reputation, and usefulness of the profession” (NSPE Code of Ethics 1). It is the engineer’s responsibility to uphold his/her position to the fullest in taking everything...
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...regulations). Introduction Since 1885 Banff National Park (BNP) has been a refuge for wildlife and people alike. BNP has become on icon of Canadian tourism but also an important showing of Canada’s conservation and preservation efforts. Over 4 millions people have visited Banff each year since 1996 (Banff 2009) keeping BNP a successful tourist destination. However, the success of the tourist sector tends to have negative effects on the product that makes a national park such a BNP so attractive. This paper will attempt to provide an outline to balance the sustainable development of Banff National Park as a tourist destination and as a refuge for the nature, wildlife, and people that call Banff home. Collaboration and Involvement In order to have an efficient plan for the future of Banff National Park the needs and views of all those who hold a stake in the park must be taken into account including park management, the town of Banff, non-governmental organizations, the...
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...policing and the demands placed upon officers by their police colleagues. These theories, sometimes referred to as behavioral management theories, emphasized the importance of looking at what police officers actually do and acknowledging just how complex the modern police department had become. Researchers had observed that while many police departments were organized along similar lines, they often adopted very different approaches to basic policing problems and their relationship with the public (Walker & Katz, 2007). The watchman style is based primarily on the use of the uniformed police patrol, this approach places great emphasis on order maintenance and individual officer discretion. Police departments adopting this style rarely engage in research or systematic planning and tend to suffer from problems of discriminatory arrests and corruption, because there are few effective restraints on the activities of individual officers (Walker & Katz, 2007). The legalistic style is a style of policing which emphasizes the importance of law enforcement and maintaining clear and impartial legal standards for both the police and public alike. Police departments organized along legalistic lines tend to be bureaucratic, use performance indicators as a means of promoting professional standards, and place considerable importance on research and planning. Looked at historically, the legalistic style of policing tends to replace the watchman approach as the police become more professional...
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...(2014) 162 – 171 10th International Strategic Management Conference Comparison of public and non-public SMEs’ corporate governance strategies in Turkey Gülsevim Yumuk Günaya , Sudi Apakb, a c a Trakya University, 22030, Turkey Beykent University, Istanbul, 34396, Turkey Abstract Small and medium sized enterprises (SMEs) are very important for economic development. If proper corporate governance strategies are implemented by SMEs, their growth opportunities are expected to increase. In order to understand the impact of proper corporate governance strategies of SMEs, public and non-public companies are compared. In this study, corporate governance scores for nine public and nine non-public SMEs are calculated. It is found that only three of the public SMEs and none of the non-public SMEs had adequate corporate governance score which is based on Capital Market Board of Turkey’s corporate governance principles about stakeholders. © 2014 Published by Elsevier Ltd. This is an open access article under the CC BY-NC-ND license th © 2014 Published by Elsevier Ltd. Selection and/or peer-review under responsibility of the 10 International Strategic (http://creativecommons.org/licenses/by-nc-nd/3.0/). Management Conference Peer-review under responsibility of the International Strategic Management Conference. Keywords: SMEs, Corprorate governance, Public firms, Non-public firms 1. Introduction Small and medium sized enterprises (SMEs) are extremely important...
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...Running Head: POLICE COMMUNITY RELATIONS A Look into the Importance of Police Community Relations In 2002 the public’s trust in police was at an all-time high at around 70%, by 2010 that number dropped to 57% (Jones, Nurses Top Honesty and Ethics List for 11th Year, 2010). The number can fluctuate going even lower if one looks at individual states’ trust in their police. Police relations is defined as relations between police and ethnic and racial minorities (Walker & Katz, The Police in America ,An Introduction 6th edition, 2007), however, that is extremely limiting in its reach. It is not only minorities that the police come into contact with, yet the focus has always been on how to better police relations with racial and ethnic minorities. There are many questions that arise from the public’s trust or lack of trust in police, such as how did perception of police start to falter, how important is the public trust and support to police and what can be done to bolster the public’s perception and support? Police officers in countries around the globe acknowledge that public perception and trust is crucial in order for law enforcement to be affective. One of the key issues to public perception of police is transparency. Initial studies into the transparency of police are not promising. This is why the creation of civilian complaint boards arose. Civil complaint boards are independent agencies, with subpoena power that handle complaints about different types of...
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...employees. This would require the incorporation of a code of ethics in the company’s mission statement as well as having the human resources department designing and training employees on ethics. Having strong ethics within a company promotes trust from within, and a happy employee is a more productive employee. It is by no accident that almost 80% of corporations in the United States today have incorporated some sort of ethics program into their company. Generally, the reputation of a company with good social responsibility is higher than the opposite. Having a good reputation with the public can lead to additional profits and long term benefits. It is important to practice social responsibility as early as possible in order to help forma good reputation. Many companies with bad reputations have increased their efforts in social responsibility however they still generate a negative public view. It is extremely important to start off...
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...of Contents INTRODUCTION 2 DEFINITION OF PUBLIC RELATIONS 3 WHY IS PUBLIC RELATIONS IMPORTANT 5 HOW DOES PUBLIC RELATIONS WORKS 7 IMPORTANCE OF PUBLIC RELATIONS IN AN ORGANISATION 8 CONCLUSION 10 BIBLIOGRAPHY 11 INTRODUCTION Public relations is the way organisations, companies and individuals communicate with the public and media. A public relations specialist communicates with the target audience directly or indirectly through media with an aim to create and maintain a positive image and create a strong relationship with the audience. Examples include press releases, newsletters, public appearances and other public relations tools. An organisation is a social unit of people that is structured and managed to meet a need or to pursue collective goals. All organisations have a management structure that determines relationships between the different activities and the members, and subdivides and assigns roles, responsibilities, and authority to carry out different tasks. Organisations are open systems that is they affect and are affected by their environment and public relations is important for the functioning of an organisation. The world of business is characterised by severe competition and in order to win new customers and retain the existing ones, the organisations have to distinguish themselves from the competition. But they also need to create and maintain a positive public image. A public relations specialist or firm helps them both create...
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...The Importance of quality customer service Chosen Organisation Customer service is of high importance for Sky. Because of Sky’s extremely large customer base which is well over 11 million people in Ireland and the UK, Sky have to employ companies that will provide high level of customer service which complies with Sky’s company policies and terms. Good customer service to Sky is the lifeline of the company. They try to provide world class customer service, this includes a 24 hour 365 days a year customer service operation. Sky have also opened a brand new customer service operation in Dublin employing over 300 people that is dedicated to providing high quality customer service to its Irish customers only. They did this because they found that Irish customers were expressing their anger because of the lack of understanding of Sky’s foreign customer service and that it was taking too long over the phone to solve problems. This came at a cost to the customer financially and because some customers cancelled it came at a cost to Sky also 5-6% per annum,(6% is equal to approximately £54 million turnover per year) so they took steps to provide its Irish customers with the customer service that they expected. Voluntary In other organisations customer service is of great importance. Voluntary organisations such as charities, community centres, playgrounds and family resource centres all have to provide quality customer service in order to operate. Their customers need...
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...goods are “goods that society deems so valuable that everyone should have them” (Frischmann, 2012, p.45). One such example of this is urban planning, being the focus of this paper. Urban planning has been in the spotlight of many governments although, underprovided many a time. This paper will be an overview of the process of urban planning that the Dutch government has implemented in Amsterdam in the past, the ongoing projects with its objectives and its positive effects on society. In the introduction some features of merit goods will be examined. Furthermore, we will explain what is meant by urban planning and how urban planning is a merit good. In the second part we will scrutinize the importance of urban planning and the role of the Dutch government in providing this service to the public. In the third section of the paper, we will discuss the positive externalities of urban planning in Amsterdam. Finally we will look at, the possibility for this service to be provided by the private sector and whether market failure will arise if left to the provision of the free market. In this discourse, we will interconnect economic theories applying them to the merit good under review viz a viz (urban planning). Merit goods in general tend to be underprovided by producers or under consumed by consumers due to the lack of information also known as imperfect knowledge. This is mainly because individuals are unable to weigh its pros and cons correctly due to various reasons. Urban planning...
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