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The Integration of Erp Crm and Scm

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The Integration of ERP CRM and SCM

Because of the rapid development of knowledge economy and e-commerce, the way of production, trade and live is also changed a lot, and it also influence enterprise information technology.

ERP system integrates all facets of operation; CRM entails all aspects of interaction between a company and its customer, and SCM is more concerned about suppliers. Although they are three different information system focus on different part of a company, but I think the integration of these three systems an irreversible process, because they are not irrelevant. ERP system need access to know more detailed information to strengthen the connection with suppliers in order to lower the cost of production which customers really need; CRM system need company more suitable for the product or service to truly meet the needs of customers; SCM not only need to get the customer's information, also the inventory management information for ERP system. In fact, these three systems are complementary. Therefore, the integration of ERP, CRM, and SCM is the inevitable trend.

Enterprise information technology in China has experienced three stages of document processing, departmental-level software and system software. ERP, CRM, SCM are the management information systems of the typical stages of system software, but like author said even China is becoming a global economic powerhouse, we have lagged far behind the Western world in adopting IT practices.

However, it’s hard to extend the integration of anything in China, because of the culture and history. China is made up of many cultures and each area has a different life circle, so there are lots of small collective and people are always more focus on the collective rather than individual like western countries. This tradition cause one problem, cross-functional cooperation is lacking. Anyway, China is still a developing country, and things are getting better these years, China absorbs the best practices from the West, try to find a better way which is more suitable for our own national conditions.

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