...that increases employee success on the job. Introduction The two conflicting points of view in relation to the motivation and productivity of employees are very essential in selecting the most appropriate view about performance and effectiveness of business operations. Most business organizations struggle a lot in motivation and reward of employees towards improvement in the performance of the organization. Some organizations put emphasis and focus on the happiness and satisfaction of employees at the job in order to boost their morale as well as improving the performance of the business operations and activities. Such organizations focus on the morale and the happiness of the employees as the main determinant of the operations and performance at the job or tasks of the organization. On the other hand, some organizations focus on money as the main motivator towards the performance and operations within an organization. They consider the remuneration and salaries as the main matter of consideration that influence profitability and efficiency of operations of the business in an organization. The point of view relating to money as the main motivator, focus on money as the main source of energy and motivation towards improving the energy and performance of the employees at the operations of the organization (http://reaser.eu/RePec/rse/wpaper/R5_5_DobreOvidiuIliuta_p53_60.pdf). The conflicting views on the performance and motivation of employees are a very...
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...What Is Human Resource Management? 4 Why Is Human Resource Management Important to All Managers? 5 Line and Staff Aspects of Human Resource Management 6 Line Managers' Human Resource Duties 6 Human Resource Manager's Duties 7 New Approaches to Organizing HR 9 Cooperative Line and Staff HR Management: An Example 9 Moving from Line Manager to HR Manager 10 THE TRENDS SHAPING HUMAN RESOURCE MANAGEMENT 10 Globalization and Competition Trends 11 Indebtedness ("Leverage") and Deregulation 12 Technological Trends 12 Trends in the Nature of Work 13 Workforce and Demographic Trends 14 Economic Challenges and Trends 15 IMPORTANT TRENDS IN HUMAN RESOURCE MANAGEMENT 16 The New Human Resource Managers 16 Strategic Human Resource Management 18 High-Performance Work Systems 19 Evidence-Based Human Resource Management 19 19 • EVIDENCE-BASED HR: Why Should You Be Evidence-Based? Managing Ethics 20 HR Certification 20 THE PLAN OF THIS BOOK 21 The Basic Themes and Features 21 CHAPTER CONTENTS OVERVIEW 22 Part 1: Introduction 22 Part 2: Recruitment and Placement 22 Part 3: Training and Development 22 Part 4: Compensation 23 Part 5: Employee Relations 23 The Topics Are Interrelated 23 4 VII viii CONTENTS CHAPTER SECTION SUMMARIES 24 DISCUSSION QUESTIONS 24 INDIVIDUAL AND GROUP ACTIVITIES 25 EXPERIENTIAL EXERCISE: HELPING "THE DONALD" 25...
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...and Deregulation Technological Trends 38 Trends in the Nature of Work 39 35 WHAT IS HUMAN RESOURCE MANAGEMENT AND WHY IS IT IMPORTANT? 31 THE TRENDS SHAPING HUMAN RESOURCE MANAGEMENT 38 36 • HR AS A PROFIT CENTER: Boosting Customer Service Workforce and Demographic Trends 40 Economic Challenges and Trends 42 40 THE NEW HUMAN RESOURCE MANAGERS 43 Human Resource Management Yesterday and Today 43 They Focus More on Strategic, Big Picture Issues 43 • THE STRATEGIC CONTEXT: Building LL.Bean 43 44 They Use New Ways to Provide Transactional Services They Take an Integrated, "Talent Management" Approach to Managing Human Resources 45 They Manage Ethics 45 They Manage Employee Engagement 45 They Measure HR Performance and Results 45 They Use Evidence-Based Human Resource Management They Add Value 46 They Have New Competencies 47 HR Certification 48 46 THE PLAN OF THIS BOOK 48 48 The Basic Themes and Features CHAPTER CONTENTS OVERVIEW 49 49...
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...and Deregulation Technological Trends 38 Trends in the Nature of Work 39 35 WHAT IS HUMAN RESOURCE MANAGEMENT AND WHY IS IT IMPORTANT? 31 THE TRENDS SHAPING HUMAN RESOURCE MANAGEMENT 38 36 • HR AS A PROFIT CENTER: Boosting Customer Service Workforce and Demographic Trends 40 Economic Challenges and Trends 42 40 THE NEW HUMAN RESOURCE MANAGERS 43 Human Resource Management Yesterday and Today 43 They Focus More on Strategic, Big Picture Issues 43 • THE STRATEGIC CONTEXT: Building LL.Bean 43 44 They Use New Ways to Provide Transactional Services They Take an Integrated, "Talent Management" Approach to Managing Human Resources 45 They Manage Ethics 45 They Manage Employee Engagement 45 They Measure HR Performance and Results 45 They Use Evidence-Based Human Resource Management They Add Value 46 They Have New Competencies 47 HR Certification 48 46 THE PLAN OF THIS BOOK 48 48 The Basic Themes and Features CHAPTER CONTENTS OVERVIEW 49 49...
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...assessment that identified workforce planning, in particular a skills gap within the CSC, as a significant risk to the organisation. There is a genuine risk that FCC will lose its State and Federal Government funding, which accounts for 40% of all Council funds, if customer service isn’t dramatically improved within 18 months. Consequently, the Council members are desperate to see improvements, without cutting into current spending or increasing rates. Fynntown documents available for research. • Fynntown Council’s Draft Community Strategic Plan 2012 – 2013 (to be found in Additional Resources) • Fynntown Council’s 2012-2013 Operational Plan (to be found in Additional Resources) • Fynntown Customer Service Centre Performance Summary 2012 (to be found in Additional Resources) • Fynntown City Council Human Resource Policy Handbook (to be found in Additional Resources) • Current Structure (information below) [pic] Assignment Submission Evidence You are to submit the following items as evidence for your assignment: A workforce plan of approximately 4 x A4 pages based on...
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...Human Resources Management Written Assignment #2 Job Ad & Recruitment Plan Human Resources Receptionist Performs administrative and office support activities for the human resources department. Typical duties include maintaining personnel files, answering phones, face-to-face interaction with personnel, as well as timesheets and payroll. ------------------------------------------------------------------------------------- Phone interaction, filing, and organization Typing 80wpm, MS Office, Payroll ------------------------------------------------------------------------------------- Send completed applications to: Kourtni Bender ABC Company – Human Resources Department 200 Blanco River Ranch San Marcos, TX 78666 My recruitment plan for this position is to begin running the job ad in the local newspaper, online sources, job flyers, as well as the company website. This ad will run for thirty days or until the position is filled. By having the job ad posted in multiple locations, the goal is to hit a broad audience in hopes to reach a qualified applicant. The company will also be sending a member from the human resources department to local job fairs to recruit potential employees to fill the position. The reasoning behind job fairs is to meet qualified applicants face to face. The next available job fair is 2/9/15 at 10:00am at the Embassy Suites Conference Center San Marcos. The selection tools that will be used for this position...
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...Improving Organizational Performance Rose Bond PSY/428 June 25, 2014 Melissa Ray Airdevils Redirection Airdevils is a company that provides dynamic stunts such as sky diving, sky surfing, hang gliding , para gliding, ballooning and micro lighting, for the movie industry as well as demonstration events, publicity stunts and marketing campaigns. Founded by Chelsea Evans in 1995, later to be joined by four colleagues in 1996.The organization has since grown to employ 115 individuals. After two years of business decline, Ms. Evans requested consultation from Dream Teamwork’s, an organizational consulting firm directed by Peter Mallow. By utilizing the Job Descriptive Index created by Patricia Cain Smith and her colleagues, an overview of employees’ needs and concerns are identified. Following are the issues, recommendations and results of these intervention strategies. Cycle 1 Situation- The results of the JDI depict a very low level of overall job satisfaction among the stunt groups stemming from the perceived routine nature of their work. “The personal profile of an average stunt performer showed that they were motivated by the challenges in performing stunts. Once they had perfected a stunt routine, their natural tendency was to indulge in something more challenging. However, the job profile of the stunt performers indicated that not only was the job of a stunt performer monotonous, it also entailed undertaking other activities unrelated to performing...
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...Voncil Moss Week 3 Improving Organizational Performance University of Phoenix Dolores Martinez October 24, 2011 While watching and reviewing the simulation, I was very shocked to realize how much I did not know about organization, how they work, there goals and most importantly how they deal with employees. The first time I took the simulation , I had no clue on what to expect t I thought I knew I did not , I got all of the solutions wrong. My first thought was that the employees were not getting enough pay so therefore this was causing the problem within the organization. After all, in most organizations that seems to be the problem (i.e. too much month at the end of the money). At any rate, Airdevils is a once successful company that is now experiencing some issues with management/employee interpersonal communication, employee satisfaction, and too much monotonous work. When working in an organization , everyone needs to know their roles , if they are in management then act the part , if you are an employee with a job to do , then do your job , fraternizing can be the fail of any organization(s). In the paper I will be discussing my take on the simulation my point of view and the improvements I think the organization will need and self-efficacy , which according to Albert Bandura, self-efficacy is “the belief in one’s capabilities to organize and execute the courses of action required to manage prospective situations” (1995, p. 2). In other words, self-efficacy...
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...Management GAINING A COMPETITIVE ADVANTAGE The Ohio State University JOHN R. HOLLENBECK Michigan State University University of Wisconsin-Madison ) Cornell University McGraw-Hill Irwin ENT; Preface vi 1 Human Resource Management: Gaining a Competitive Advantage 2 Enter the World of Business: Starbucks: HR Practices Help Focus on the Brew, Weather the Recession, and Prepare for Growth 3 Introduction 4 What Responsibilities and Roles Do HR Departments Perform? 5 Strategic Role of the HRM Function 7 Demonstrating the Strategic Value of HR: HR Analytics and Evidence-Based HR 10 The HRM Profession: Positions, Education, and Competencies 11 Competitive Challenges Influencing Human Resource Management 14 Key Terms 61 Discussion Questions 61 Self-Assessment Exercise 62 Exercising Strategy 62 Managing People Skill Shortages Make It Difficult to Fill Positions and Customer Orders 63 Twitter Focus 64 Notes 64 Parti The Human Resource Environment 69 2 Strategic Human Resource Management 70 The Sustainability Challenge 14 Enter the World of Business: HP's New Strategy 71 Evidence-Based HR 24 Introduction 72 Competing through Sustainability Volunteerism and Going Green Are Reaping Dividends for Employees, Communities, and the Environment 30 What Is a Business Model? 72 GM's Attempt to Survive 73 What Is Strategic Management? 74 Components of the Strategic Management Process 75 Linkage between HRM and the Strategic ...
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...to Armstrong and Baron (1998) performance management is a strategic and integrated approach of delivering sustained successes to the company by improving individual and group performances and also developing the capabilities of teams and individuals. Currently at work performance management appraisal (PMA) is carried out on a quarterly basis and is a conversation carried out by a line manager and an employee, it is aimed at improving the effectiveness and capability of an employee through development. It is aimed at personnel who want to achieve excellence in their respective fields and want to acquire more skills and knowledge, which will assist in the achievement of personal and professional development goals. Performance management serves as an important tool for realizing organisational goals by implementing competitive HRM strategies. It helps in aligning and integrating the objectives of the company with the key performance indicators (KPI’s) in an organisation across all job categories and levels. This helps in driving all the employees right from the bottom level towards one single goal. Performance management is an important driver in most companies today and is regarded as the tool to use to ensure that the people working for them will deliver the agreed contract and objectives which were set mutually. This study will reveal the importance of a well managed, performance management system by conducting a critical analysis of the performance management system used and what...
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...Criteria for Performance Excellence The foundation for the SMART Self-Assessment [pic] The Criteria for Performance Excellence Table of Contents: A Critical Look at the Criteria 3 Core Values and Concepts 4 The Criteria Framework 10 The Criteria 11 A Critical Look at the Criteria Businesses are facing increasing marketplace challenges everyday. Businesses can assess their readiness to respond to those challenges by assessing themselves against these Criteria. Companies that embrace the Criteria for Performance Excellence and incorporate them into their business practices can expect to achieve more than their competitors. (See NIST study.) Why should businesses use these Criteria? The Criteria provide an assessment framework for performance excellence. It will help measure performance on a wide range of key business performance indicators: customer, product and service, operational, and financial. All key stakeholders processes and results are examined: customers, employees, owners and public. Assessment against the Criteria allows the company to identify company strengths and target key opportunities for improvement. Company communication and performance will improve, with resources aligned to achieve common goals. Why should companies conduct a Management Self-Assessment The Self-Assessment is just one application of the Criteria...
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...involved we are in our work, and how hard we tried to separate our work lives from our personal lives. This type of personality can be beneficial when it comes to working on projects as a person needs to be focused and dedicated. There are many roles within a team, such as leadership which needs a person who is efficient and has structure; a second role is interacting that can help with giving ideas or one that can be able to complete different tasks. If all individuals contribute together as a team, and work to understand each other, there should be no reason a project would not be able to be completed. One way a team can ensure this success is to help each member convert his or her weaknesses into strengths that in turn will maximize the performance of the team. Most teams will designate a team leader who will be on the forefront to pull the members together....
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...or mastering a work task Job characteristics model: Experienced Meaningfulness: skill variety, task significance, task identity Experienced Responsibility: autonomy Knowledge of Results: Feedback Goal-setting theory: Emphasizes setting challenging goals for workers, and getting workers committed to those goals as the keys to motivation (SMART, S-specific, M-measurable, A-Attainable, R-Results based, T-timeline). Need theories of motivation: Maslow and Alderfers (Growth needs- esteem, self-actualization, deficiency needs- physiological, security, affiliation). McClelland Achievement Motivation Theory: Need for achievement, need for power, need for affiliation. -Used extensively in work settings and can be measured with Thematic Apperception Test. Behavior based theories of motivation: Reinforcement Theory (Stresses role reinforcements and punishments play in motivation: fixed interval, variable interval, fixed ratio, variable ratio). Performance and motivation: Motivation is only one determinant of work behavior. Numerous factors may affect work performance: systems, individual differences, group dynamics, organizational factors. Cognitive theories of motivation: Emphasizes the role that cognition plays in determining work motivation Herzberg’s two factor theory: focuses on job satisfaction and dissatisfaction as 2 independent dimensions important in determining motivation. Motivators: factors that lead to job satisfaction when present...
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... then, that so many companies have devoted so much energy in recent years to identifying, developing, and retaining what have come to be known as “A players”? Firms like GE, IBM, and Microsoft all have well-developed systems for managing and motivating their high-performance and high-potential employees—and for getting rid of their mediocre ones. Management thinkers have widely endorsed this approach: Larry Bossidy, in the best-selling book Execution, for example, calls this sort of differentiation among employees “the mother’s milk of building a performance culture.” But focusing exclusively on A players puts, well, the horse before the cart. High performers aren’t going to add much value to an organization if they’re smoothly and rapidly pulling carts that aren’t going to market. They’re going to be effective only when they’re harnessed to the right cart—that is, engaged in work that’s essential to company strategy. This, too, may seem obvious. But it’s surprising how few companies systematically identify their strategically important A positions—and then focus on the A players who should fill them. Even fewer companies manage their A positions in such a way that the A players are able to deliver the A performance needed in these crucial roles. While conventional wisdom might argue that the firms with the most talent win, we believe that, given the financial and managerial resources needed to attract, select, develop, and retain high performers, companies simply can’t afford...
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...Improving Organizational Performance Simulation Summary University of Phoenix PSY/428 Improving Organizational Performance Simulation Summary The “Improving Organizational Performance” Simulation was based on a stunt company called Airdevils Incorporated in Salt Lake City, Utah. Airdevils Incorporated was a fictitious organization founded by Celsey Evans in 1995. Celsey was the best female airborne aerobatic performer, who provided daring, innovative stunt performances to film producers and marketing firms. Celsey, with four of her colleagues, built Airdevils into a small prosperous organization with 115 employees. Their dramatic and daring stunts won the company numerous awards and many dedicated customers. The founding team of has since retired ad acts as the company’s management team. Over the years the quality of work declined as well as the awards and accolades decreased. Regular customers have expressed their dissatisfaction with the stunts and key employees have left the organization. The job satisfaction levels are low and employees are concerned about their salaries. They feel they could make more money if they freelanced versus working for Airdevils Incorporated. Celsey has become very concerned with the decrease in quality work and the lack of drive to entice customers to use Airdevils services. Celsey decided to take action. Her first step was to identify the cause of low job satisfaction among the stunt performers by initiating...
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