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The Making of a Successful Duty-Free Retail in the Newly Privatised International Airports in India – ‘Major Challenges and Strategies’

In: Business and Management

Submitted By vinaybhuwania
Words 25932
Pages 104
The Making of a Successful Duty-Free Retail in the newly privatised International Airports in India – ‘Major Challenges and Strategies’

Vinay Bhuwania
M.M.S., University of Mumbai

Dissertation presented in partial fulfilment of the requirements for the degree of MSc. In Retail Management, University of Stirling

University of Stirling 2006-2007

Declaration

VINAY BHUWANIA

1.

I confirm I have submitted an electronic version of the dissertation and give my permission for the Department of Marketing to run this through a programme which will check for plagiarism. I also give my permission for the Department of Marketing to reserve the right to place my dissertation on the University website for future students to access and view.

2.

Signature: …………………………………

Date: ……………………………………….

i

Acknowledgements
Firstly I would like to thank to my parents for their unwavering trust and wholehearted support; thanks to them I had the opportunity to live one of the most wonderful and unforgettable year of my life. Many thanks, to all my seniors and colleagues in all the organisations that I have worked, for their encouragement. I am also deeply grateful to my wife Preeti (Tofu), for her heartfelt support all throughout.

I take this opportunity to express my gratitude to my supervisor, Dr. Paul Freathy, for his support and guidance and enhancing my knowledge on the subject of airport-retailing. Also wish to thank Cathy Butts - Resource Centre Manager, University of Stirling. for helping me with all the reports and journals on travel-retail, especially while her office was under renovation. Thanks to all my interviewees, without their contribution this research would not have been possible.

ii

Abstract
Airport duty-free retailing has been popular and successful in the developed countries for many years. In India, although this business

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