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The Present and Future of Employee Engagement

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The present and future of Employee Engagement

We live in a world where businesses are becoming increasingly complex. The epochal shift from the industrial to the information age is providing a very important challenge for humanity and the organisations that represent it. Furthermore, with the complexity of today’s business comes the complexity of efficiently managing the people that, united, represent the organisations humans depend on. In fact, successful employee management involves obtaining high performance from each employee, and therefore high engagement with the organisation. This introduces us to the notion of employee engagement. Delving into the origins of this notion, it became famous in 1990 when William Kahn provided the first formal definition of employee engagement. In his book titled “Psychological Conditions of Personal Engagement and Disengagement at Work,” he defines employee engagement as “the harnessing of organisation members' selves to their work roles; in engagement, people employ and express themselves physically, cognitively, and emotionally during role performances”. As we can see in this definition, employee engagement is distinct from job satisfaction or commitment. In fact, employee engagement involves levels of effort and performance that surpass typical expectations.
It is the intention of this essay to discuss the understanding of this notion as well as the strategies organisations can use in order to increase the level of employee engagement. In order to do so, we will first provide a further study of the notion, as well as its contemporary evolution. Finally, we will look at the strategies organisations could use in order to increase their employee engagement.

The complexity of today’s organisations is explained by constant technological development which, while making life easier, also plays a critical role within every

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