Premium Essay

The Publix Way

In:

Submitted By sherris206
Words 1098
Pages 5
The Publix Way

Professor David Palmer
MAN 2021-30
December 8, 2013
Publix Supermarkets has come a long way since Mr. George Jenkins opened his first store in Winter Haven, FL. in September, 1940. George Jenkins mortgaged an orange grove he had acquired during the Depression for a down payment on his dream store - Florida's first supermarket. He built his "food palace" of marble, glass and stucco, and equipped it with innovations never seen before in a grocery store. Air conditioning. Fluorescent lighting. Electric-eye doors. Frozen food cases. Piped-in music. Eight-foot-wide aisles. Open dairy cases designed to Mr. George's specifications. He offered on-site bakery and flowers. People traveled from miles to shop there, and Publix prospered. In 1945, with construction expansion constrained by wartime shortages, Publix purchased a chain of 19 small All American grocery stores.
Today it is the largest employee-owned supermarket chain in the United States with an approximately 165,000 associates and a retail sales of $27.5 billion in 2012. There are currently 1,080 stores in Florida, Georgia, Alabama, South Carolina and Tennessee. They have eight distribution centers and five manufacturing facilities.
Publix has been recognized for eight consecutive years on the Fortune 500 list and is considered on of Fortune’s 100 Best Companies to work for from 1998-2013. Publix is known for its philosophy of pleasing the customer; the Publix guarantee to never knowingly disappoint our customers is legendary in the industry.
Mission Statement: Our mission at Publix is to be the premier quality food retailer in the world. To that end we commit to be: * Passionately focused on customer value * Intolerant of waste * Dedicated to the dignity , value and employment security of our associates * Devoted to the highest standards of stewardship for our

Similar Documents

Premium Essay

Publix Strategy Recommendation

...Publix Strategy Recommendation As an individual, “Goals play (an) extremely important function in our life by organizing our thinking and giving our life order and direction” (Chaffee, 2012). Goals influence our decisions and suggest courses of action (Chaffee, 2012). The same can be said of business. Whether as a human entity or a business entity, we grow and become fruitful (profitable) by solving problems, making intelligent decisions and achieving goals that have purpose and provide fulfillment (Chaffee, 2012). Businesses, regardless of industry or size have one ultimate goal in common, that goal is to maximize profit and/or shareholder wealth. And, it is how a business goes about achieving this goal that determines how mighty an opponent the company is in its industry. Take Publix for example. Publix and the Supermarket Industry Publix Super Markets, Inc. was founded by George W. Jenkins in 1930. The company is a member of the highly competitive supermarket industry. Publix made its start in Winter Haven, FL and now operates 1,068 supermarkets in Florida, Georgia, Alabama, South Carolina and Tennessee. The company is largest employee owned supermarket in the United States with over 157,000 employees, and is also one of the top ten largest supermarket chains in the United States (“Publix”). Top 10 U.S. Food Retailers by Sales | 1987 | 1997 | 2007 | Safeway | Kroger | Wal-Mart* | Kroger | Safeway | Kroger | American Stores | Wal-Mart* | Safeway | ...

Words: 3856 - Pages: 16

Free Essay

Business Analysis Part I

...University of Phoenix Workshop # 4 Business Analysis, Part I Publix Supermarket, Inc. is a Fortune 500 company that has shown a great amount of growth since first opening in 1930. George Jenkins opened the first Publix Supermarket in 1930 in Winter Haven, Florida. Shortly after 1945, the company purchased the All American grocery store chain. After purchasing the store chain, Jenkins moved the headquarters for Publix to Lakeland, Florida. Over the next 30 years Publix added pharmacies and bakeries in their stores. in the 1990s, Publix Supermarket ventured outside of Florida to open their first store in George. In 1996, George Jenkins passed away and left the company to be run by his family. Publix now operates stores in Florida, Georgia, Tennessee, Alabama, and South Carolina. According to Publix Supermarket, Inc.  (2012), “Publix is known for its philosophy of pleasing the customer; the Publix guarantee to never knowingly disappoint our customers is legendary in the industry” (para. 2). Throughout this paper we will explain the Publix Supermarket company background, discuss a SWOT analysis of Publix Supermarket, and identify and explain the needs and wants of Publix’s internal and external stakeholders. Publix Supermarket Company Background Publix, opened for business for the past 82 years, has achieved the expectations of George W. Jenkins. According to Publix Supermarket, Inc. (2012), “Publix, operating stores in Florida, Georgia, South Carolina, Alabama and...

Words: 2861 - Pages: 12

Free Essay

Publix Supermarkets

...Publix Supermarkets – The American Dream History: Publix Supermarkets is a company that only within the last 80 years has become what it is today. George W. Jenkins, the late founder of Publix Super Markets, was born on Sept. 29, 1907. He grew up in Harris, GA, where he worked in his father's general store until 1925 when he headed to Tampa FL drawn by the prospect of getting into the real estate industry. Instead, he began working at Piggly Wiggly grocery, after being with the company for just a few months he was already managing the store. He was then transferred within the company to manage their largest store in Winter Haven. After 4 years he decided to resign so he could open his own store, following in his father’s footsteps. This was the beginning of something great. On Sept. 6, 1930, George opened his first store, which he called Publix Food Store located in Winter Haven, Florida. Five years later, he opened a second store in the same town. Realizing he needed to truly follow his dreams he decided to close these two stores to open the store people called his “dream store”, the first Publix Super Market, on Nov. 8, 1940. “A food palace of marble, glass and stucco, this store included innovations such as air conditioning, fluorescent lighting, electric eye doors and terrazzo floors” (Publix.com). In 1945, he was able to purchase a warehouse and 19 All American stores from the Lakeland Grocery Company. He began replacing these small stores with his larger supermarkets...

Words: 3707 - Pages: 15

Premium Essay

Busn6120 Topic Paper Week 1

...consumers and producers in the market is limited by three sources of rivalry that exist in economic transactions: consumer-producer rivalry, consumer-consumer rivalry and producer-producer rivalry (Baye & Prince, 2014). For this week's topic paper, I will focus on producer-producer rivalry and how it relates to Publix being the most popular grocery store chain in the state of Florida. While Publix and their competitors offer thousands of different products to their customers, this would still be considered as a rivalry between two or more producers. Discussion Grocery stores have been competing against each other for decades, always trying to one-up each other in order to win over customers. When one supermarket comes out with a sale or advertises their superior customer service, there is always another competitor trying to lure those customers away. Publix is a well established grocery store chain in the state of Florida and has been battling with other retailers, such as Winn-Dixie and Wal-Mart to offer customers quality merchandise, personalized customer service and better prices. With a score of 86 out of 100, the Florida-based supermarket, Publix, tops the group’s list – for the 19th year in a row (Grocery & Retail News, 2013). In the...

Words: 996 - Pages: 4

Free Essay

Applied Research Paper

...this could cause hostility within the work environment. This paper will give a brief description and history of the Publix. It will also show the motivational tactics the Publix uses to motivate associates. While showing these tactics I plan to show how these tactics create a problem in the work environment. Next, this paper will discuss analysis the problems and how the employees react to these tactics. This paper will also show examples of how increasing motivation affects several other things within an organization. Following the analysis this paper will give show solutions to the motivational tactics within Publix. Finally, paper will include a reflection about how this assignment influenced my personal, academic, and professional leadership and management development. Publix is one of the 10 largest grocery store chains in the United States and the largest in the south. Publix was founded by the late George Jenkins in the 1930’s in Winter Haven, Florida. Publix currently has 1,010 retail stores and operate in five states which include: Georgia, Florida, Tennessee, South Carolina and Alabama. Publix is constantly advancing and growing and this is because of their philosophy which is: “Publix is known for its philosophy of pleasing the customer; the Publix guarantee to never knowingly disappoint our customers is legendary in the industry (About Publix, 1981)”. I have work for...

Words: 3621 - Pages: 15

Premium Essay

Publix Case Study

...| | 66 Watchung Avenue apt 2 | | 805-279-3534 | | | Date of Submission: 5/29/2016Title of Assignment: Publix Case StudyCERTIFICATION OF AUTHORSHIP: I certify that I am the author of this paper and that any assistance I received in its preparation is fully acknowledged and disclosed in the paper. I have also cited any sources from which I used data, ideas or words, either quoted directly or paraphrased. I also certify that this paper was prepared by me specifically for this course.Student’s Signature: Kaley AguirreInstructor’s Grade on Assignment:Instructor’s Comments: | | CVF Question 1: Relevant micro environmental factors (level 1). What impact do these issues have on the focal organization? Publix Supermarkets Inc. has over 140,000 employees, 1000 stores, and operates in the southern region of the United States including Florida, Georgia, Alabama, Tennessee, South Carolina, and North Carolina. They have been named one of the best companies to work for from Fortune Magazine, ranked third in customer service by Consumer Report, and in 2012, was the most profitable supermarket in the nation outperforming leading supermarkets Wal-Mart, Kroger, and Whole Foods. Publix success can be attributed to its customer centric strategy which aims to achieve complete customer satisfaction through customer intimacy and extensive customer training. In order for Publix to continue its success in the supermarket market and achieve customer intimacy, the company must examine both...

Words: 2916 - Pages: 12

Free Essay

Employee Motivation at Publix Supermarkets

...LAWSUITS FILED AGAINST PUBLIX CAN AFFECT EMPLOYEE MOTIVATION Introduction Publix is the sixth largest supermarket chain in the United States and the largest employee-owned supermarket chain in the country, it is a privately-held company which operates stores in Florida, Georgia, South Carolina, Alabama and Tennessee. This supermarket chain was founded by George W. Jenkins in 1930 in Winter Haven, Florida, and currently operates 1073 supermarkets, 8 distribution centers and 5 manufacturing facility employing in excess of 162,000 employees. (figure 1.) Store Locations * Florida - 755 * Georgia - 180 * Alabama - 55 * South Carolina - 48 * Tennessee - 35 | Distribution Centers * Boynton Beach, FL * Miami, FL * Deerfield Beach, FL * Orlando, FL * Jacksonville, FL * Sarasota, FL * Lakeland, FL * Lawrenceville, GA | Manufacturing Facilities * Atlanta, GA - Bakery Plant * Deerfield Beach, FL - Dairy Plant, Fresh Foods  * Jacksonville, FL - Fresh Foods * Lakeland, FL - Bakery Plant, Dairy Plant, Deli Kitchen, Fresh Foods, and Printing Services * Lawrenceville, GA - Dairy Plant | Publix Supermarket’s sales in 2012 were $27.5 billion this represented increase of 3.8 percent over 2011 sales and placed net earnings $1.6 billion, up 4% from 2011. Publix’s sales for the first half of 2013 were $14.5 billion, a 5 percent increase from last year’s $13.9 billion. In pursuit of achieving its mission statement “Our Mission at Publix is to be the premier...

Words: 2879 - Pages: 12

Premium Essay

An Analysis of Actual Policies and Procedures of Publix Super Markets

...An Analysis of Actual Personnel Policies for Publix Super Markets, Inc. Lisette Medina Dafne Naranjo Lindsay Orange Lourdes Rodriguez Wendy Wright   Florida Atlantic University MAN 4301 Dr. Elliot Ser November 23, 2011 Contents Internal and External Environment 5 Company History 5 Company Financials 5 SWOT Analysis 6 Impact Among Human Resource Management Policies 10 Personnel Needs 11 Department Personnel 11 Bakery Department 11 Deli Department 12 Meat Department 12 Position Descriptions 13 Recruitment and Selection of Employees 13 Recruitment 13 Selection 14 Types of Training 14 Training Process 14 Needs Assessment 15 Development 15 Conduct of Training and Evaluation 15 Upgrading Skills 16 Tuition Reimbursement 16 Total Compensation System 17 Total Compensation 17 Financial Incentives 17 Performance Appraisal Policies 18 Performance Achievements 18 Pay for Performance Plan 18 Unionized Policy 18 Union Substitution Approach 18 Anti-Union Legislation 19 Quality of Work Life 19 Balance 19 Overall HR Assessment 20 Most Effective 20 Least Effective 20 Conclusion 20 References 21 Abstract From its humble beginning in 1930, Publix Super Markets, Inc. has grown exponentially to be the largest supermarket chain on the United States southeastern coast. The company has won numerous awards: Employees’ Choice-50 Best Places to Work (Glassdoor), 100 Best Companies to Work For (Fortune), 100 Best Companies for Minorities...

Words: 5078 - Pages: 21

Premium Essay

Market Structure

...Differentiating Between Markets Structures Tyrell Hall ECO/365 Publix Super Markets Incorporation is high end market place for shoppers with discriminating tastes and who are searching for only the highest quality meats, cheeses and diary, bakery products. In 1930 the start of Publix humble beginnings as a food store in Winter Haven, Florida. Publix has grown to one of country leading super markets in the southeast, with over 1,100 super markets in six states (“Publix”,n.d.). Publix employs more than 168,500 people. Publix is the largest employee owned grocery chain in the United States. This paper will highlight the importance of research to the marketing strategy and the direction in which Publix Super Markets Inc heads. Additionally this paper will cover competitive intelligence and analysis in order to explain the role it plays in the development of marketing strategies and tactics. Industry The industry that Publix operates in is the grocery industry, which would be an example of a monopolistic competition. Monopolistic competition occurs when there are many different firms competing for market share over similar products. There are generally low barriers to entry, which means it is easy for a small company to become a competitor in the market (David C. Colander, 2013). All of the companies in this system sell similar products and must make a strong effort towards product differentiation. Products and services are considered to have a high elasticity...

Words: 1561 - Pages: 7

Premium Essay

Ups Case Study 01

...Running head: MYSTERY SHOP Mystery Shop Assignment Yolanda Negron Florida State College at Jacksonville July 12, 20143 Grocery shopping is something that I take very seriously. I often visit several supermarkets within a week in search for specials deal that will help me get more groceries on a budge. There are many stores that I visit but the three that I frequently do my shopping in are Publix, Winn-Dixie and Rowe’s. Since this class started I was able to visit all three stores in less than one week. Even though I had been to these stores many times, this was the first time that I entered each store with the goal of observing my experience as a customer and critic the service I was receiving. The first store I went shopping to was Publix on Saturday, July 6th. My first observation was how free the parking lot. It was free of shopping cart left in parking spots blocking the parking areas. The driving isles were wide enough for two cars to pass each other with ease. The parking spots were wide enough to open the car doors after parking without the fear of hitting the car parked next to yours. As I entered the store I was not greeted until I reached the produce department, but once I passed produce, I seem to be greeted by almost every employee I passed by or encountered. The store seemed by clean and organized with signs over the beginning and end of each isle making it easier to find items without having to walk up and down each isle. There was a point when I could...

Words: 1140 - Pages: 5

Premium Essay

Strategic Management Process

...business. A company by the name of Publix Supermarkets will be researched, along with the process the company uses. Strategic management is an ongoing process, and each of these processes coincides with one another. Primary Components of a Strategic Management Process The four components of the strategic management process are environmental scanning, strategy formulation, strategy implantation, and strategy evaluation. These steps are carried out in order, and begin the process of creating a strategic management plan ("Strategic Management Process-Meaning, Steps, And Components", 2013). Again, strategic management plans are ongoing and evaluate the company’s position in their field, along with their competitors. After the evaluation, the plan aims to realign the goals of the company for present and future goals ("Strategic Management Process-Meaning, Steps, And Components", 2013). Publix Supermarket Publix Supermarkets has their own department to handle the company’s strategies. According to "Strategy Support" (2014), “Together we're improving existing processes, developing new strategies, and making plans to grow our company.” The company states their business plan serves as a roadmap to ensure their future growth and competitiveness. Their plans contain key strategies and initiatives, which help the business to achieve their growth objectives ("Strategy Support", 2014). Conclusion A strategic management plan guides a company in the way of the company’s goals and vision...

Words: 363 - Pages: 2

Premium Essay

Xacc/280 Week 3 Major Job Application

...I hope to transfer to Florida Gulf Coast University, my dream college, and get my Bachelor’s Degree in Business Management. I can save money by staying close to home and can continue to work at Publix in Lake Placid, where I have been working three days a week for the last two years. I want to make my way up to management and I feel that these degrees will help by giving me the skills I need to progress in the workplace. I want to continue working for Publix because it is an excellent company to work for. Publix has many locations, offers good hours, and also offers stock to its employees. One of my current managers at Publix has been a great mentor to me, providing me insight into the many careers Publix has to offer. I hope to become a manager just like her. Receiving this scholarship would validate all the hard work that I have put forth in order to maintain a high grade point average. Plus, it would help relieve some of the financial burden for my mom, allowing me to pursue the classes I need so that I can hopefully enroll as a full time student. I hope you enjoyed my application and noticed how much I have accomplished. Thank you for taking the time to read my...

Words: 400 - Pages: 2

Premium Essay

Paper

...Industry size Supermarkets & Grocery Stores Market Research Report | NAICS 44511 | Jan 2015 Shopping smart: Increasing premium brand sales and healthy eating trends will spur growth The Supermarkets & Grocery Stores market research report provides key industry analysis and industry statistics, measures market size, analyzes current and future industry trends and shows market share for the industry’s largest companies. IBISWorld publishes the largest collection of industry reports so you can see an industry’s supply chain, economic drivers and key buyers and markets. Market Share of Companies Kroger  Publix Super Markets Inc.  Safeway  Industry Statistics & Market Size Revenue $584bn | Annual Growth 10-15 1.3% | Annual Growth 15-20 | | Profit | Employment 2,489,995 | Businesses 42,036 | Industry Analysis & Industry Trends The Supermarkets and Grocery Stores industry has grown over the past five years, benefiting from a strengthening domestic economy. As per capita disposable income has grown over this period, some consumers traded up to premium, organic and all-natural brands, helping lift industry revenue. Over the next five years, the industry is anticipated to grow as a result of rising discretionary income, albeit at a more conservative rate than in the previous five-year period. As health concerns intensify, more consumers will seek all-natural and organic products, which are priced at a premium... purchase to read more Industry Report...

Words: 2318 - Pages: 10

Premium Essay

Jdt2 Human Resources

...| Main Event Solutions | Memo To: CEO From: elementary division manager CC: Date: 9/1/2012 Re: Urgent Elementary Toy This memo is report about defective product being shipped. This memo also discusses how to handle the defective product and possibly saving Main Event Solution money without hurting customers. This memo also discusses the risk and reward for each situation. Decision Process When determine alternative choices for Main Event Solutions, I would use a decision making model. The first step would be to define the problem. Is this issue urgent or important to the company? The second step would be, gather all the information and understand the effects and causes. The third step would be, compare the pros and cons of each option. The fourth step would to choose the best option for the company. The final step explains your decision to the people involved and affected by this decision: I should follow up to ensure proper and effective implementation for this decision. Alternative choices I have used decision process to make a judgment regarding the defective whistle. The first choice would be to cancel the order and the shipment. The advantages of this choice would be, public image will be maintained, and prevent scandal. The disadvantage would be the company would lose money and have to remake the toys. This would help the company avoid legal cost. This would cost the company money, but it would save money in the long run, in case the school decided to sue...

Words: 2584 - Pages: 11

Premium Essay

Business Management

...Memo To: CEO From: elementary division manager CC: Date: 9/1/2012 Re: Urgent Elementary Toy This memo is report about defective product being shipped. This memo also discusses how to handle the defective product and possibly saving Main Event Solution money without hurting customers. This memo also discusses the risk and reward for each situation. Decision Process When determine alternative choices for Main Event Solutions, I would use a decision making model. The first step would be to define the problem. Is this issue urgent or important to the company? The second step would be, gather all the information and understand the effects and causes. The third step would be, compare the pros and cons of each option. The fourth step would to choose the best option for the company. The final step explains your decision to the people involved and affected by this decision: I should follow up to ensure proper and effective implementation for this decision. Alternative choices I have used decision process to make a judgment regarding the defective whistle. The first choice would be to cancel the order and the shipment. The advantages of this choice would be, public image will be maintained, and prevent scandal. The disadvantage would be the company would lose money and have to remake the toys. This would help the company avoid legal cost. This would cost the company money, but it would save money in the long run, in case the school decided to sue the company. Financial...

Words: 2520 - Pages: 11