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Assignment #1: “The Reluctant Workers”

1. Identify and analyze three of the core skills that were at play in the case of the reluctant workers, referencing the ten skills described in Chapter 4.
Team Building- is the process of bringing a team of people together for one cause or objective in order to accomplish a mission, goal or project. I feel that Mr. Aston did not have the skills to adequately build his team mainly due to the fact they were older and had longevity in the organization and the age difference they had over him. So it was a natural challenge for him to adapt and find ways to build his team and lead them in the best possible way. He would definitely have to get them committed to the goals of the company and put the organization first. He stated that they would never stay past their clock out time and would leave meetings if it cut into their time because of outside obligations. He would also have to cultivate a sense of team spirit. Teambuilding in my opinion starts with effective communication and a commitment from all involved. Without these elements present in the team the project will in essence be inefficient and more than likely non effective.
Conflict Resolution- Conflict is natural in any business because everyone has their way of doing things. I think what brought it to this organization is change. When people are set in their ways change is a challenge, in this case it was a young PM overseeing an older group of seasoned employees that are not wanting change. I think that Mr. Aston should familiarize himself with the dynamics for the environment and organization of which he now works. As the text states a good manager will have a sixth sense to see conflict coming. (Kerzner, 2006). Timing plays an important role in conflict resolutions because there could be certain times within a project that the level of stress can be high so

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