...Quality Dimensions Tangibles(Physical appearance of facility Service Reliability(Dependable and accurate Responsiveness(Helpful and prompt Assurance(Knowledge and courtesy Empathy(Caring attention Viewpoint depends on function Core Processes • Value Stream Mapping| FlowChart • Six Sigma| value added • DMAIC – Define, Measure, Analyze, Improve, Control Downstream • Shipping and Logistics “Right product, right place, right time, right quantity” • Reliability of delivery • Customer support including after sales service In concurrent engineering, work is done as a multi-functional team. Three Spheres of Quality Quality Management(responsibility of all), Assurance(design), Control (scientific method) Contingency Theory of Quality No one method can be applied in all instances....
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...Chapter 6 Statistical Process Control 6.0 Introduction One of the axioms or truisms in law of nature is “No two items of any category at any instant in the universe are the same”. Manufacturing process is no exception to it. It means that variability is part of life and is an inherent property of any process. Measuring, monitoring and managing are rather engineers’ primary job in the global competition. A typical manufacturing scenario can be viewed as shown in the Figure 6.1. That is if one measures the quality characteristic of the output, he will come to know that no two measured characteristics assume same value. This way the variablility conforms one of the axioms or truisms of law of nature; no two items in the universe under any category at any instant will be exactly the same. In maunufacturing scenario, this variability is due to the factors (Random variables) acting upon the input during the process of adding value. Thus the process which is nothing but value adding activity is bound ot experience variability as it is inherent and integral part of the process. Quality had been defined in many ways. Quality is fitness for use is the most common way of looking at it. This fitness for use is governed by the variability. In a maufacturing scenario, despite the fact that a machine operator uses the same precision methods and machines and endeavours to produce identical parts, but the finished products will show a definite variablity. The variability of a product...
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...Operations, besides marketing and finance, are one basic function that every organisation performs (Heizer and Render, 2011, p.36). Thus, operations management plays a very important role in an organisation’s success or failure. Many enterprises all over the world including McDonalds are often mentioned with their case study in operations management. In spite of the fact that McDonalds provides a bank of successful studies in business, there exist several deficiencies in this giant fast-food company’s operations management strategy. This paper will discuss some deficiencies in the decisions of operations management i.e. product design and managing quality as detailed in McDonalds’ Hot Coffee Case. Products design: Among thousands of competitors on the increasingly saturate fast-food market, it is product strategy that mainly contributes to the competitive ability of a company like McDonalds. The core of product strategy is product development system. Therefore, it is reasonable to say: “The product development system may well determine not only product success but also the firm’s failure” (Heizer and Render, 2011, p.190). Going through product development stages figured as follows will help evaluate product options of McDonalds in developing the hot coffee product. Figure 1: Product development stages According to Figure 1 (adapted from Heizer and Render, 2011, Figure 5.3), initially ideas from many sources had been gathered and the ability of the company to carry...
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... This Support Material booklet is designed to accompany the OCR Advanced GCE specification in Psychology for teaching from September 2008. Contents Contents 2 Introduction 3 Scheme of Work - Psychology : H568 : G544 5 Lesson Plans - Psychology : H568 : G544 27 Other forms of Support 35 Introduction Background A new structure of assessment for A Level has been introduced, for first teaching from September 2008. Some of the changes include: • The introduction of stretch and challenge (including the new A* grade at A2) – to ensure that every young person has the opportunity to reach their full potential • The reduction or removal of coursework components for many qualifications – to lessen the volume of marking for teachers • A reduction in the number of units for many qualifications – to lessen the amount of assessment for learners • Amendments to the content of specifications – to ensure that content is up-to-date and relevant. OCR has produced an overview document, which summarises the changes to Psychology. This can be found at www.ocr.org.uk, along with the new specification. In order to help you plan effectively for the implementation of the new specification we have produced this Scheme of Work and Sample Lesson Plans for Psychology. These...
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...progressively written our student project briefs for interpretation through a range of media. This project is possibly one of our most open in that, beyond identifying the particular British Library archive, the choice of topic, content, treatment and outcomes is all yours. By not defining specific media and outcomes for our projects we offer them as holistic communication challenges – deliberately breaking the perceived tradition of the typo/graphic designer just providing essentially visual skills. First and foremost we are communicators using design skills to inform, persuade and delight. This makes each project a more demanding but stimulating challenge that we can individually resolve. With that in mind I want to point out what should seem obvious – that ISTD is a society addressing the typographic aspects of graphic design. I mention this because each year we receive submissions from students who show well-developed general graphic design...
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...employees’ hands to walk around and spend the entire experience with the customer it creates more of a bond that that customer will remember the next time they want to purchase. Employees can look up a multitude of things with the mobile devices and save time from having to do price checks, stock checks, and looking for product information. Employees are freed up to do other tasks they might not have been able to accomplish if they were stuck to a register. And the devices have many more applications for use than just that. Mobile device payment offers a way to inexpensively change the way your business develops. By removing the costly register systems and switching everything over to mobile units you free up space in the store that otherwise would have been taken up by registers, lines, and “in a hurry” Customers. Now we go to them. They don’t have to come to us. We bring not only our own knowledge in our heads, but so much more. With a few other additions to this system we can change the way retail is done. Not a moment is wasted to build an excellent customer relationship that keeps that customer coming back every time. Welcome to The Mobile Sales Tablet. In This proposal we will be discussing the following points: * A full description of the new system, a description of its components, and the benefit it will provide to Riordan * A discussion of the business requirements driving the need for the system * A discussion of the information used in the system * A discussion...
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...Faculty of Engineering and Environment MCE Coursework Specification Module title: Structural Design Academic year: 2015/2016 Module number: BE 1310 Semester: YL Credit Points: 20 Programme(s): BEng (Hons) Civil Engineering Year: 2 Level 5 Is this an option module? No Coursework title: Structural Design – Assignment 1 Learning Outcomes measured in this assessment (from the Module Descriptor): 1. Apply structural analysis and design principles to calculate design load acting on structures, members and elements. 3. Explain the behavior of the design of structural connections on structural elements. 4. Present design calculations and sketches in a clear and informative way and communicate effectively using the necessary detailing approaches. 5. Appraise the structural design against relevant criteria such as sustainability, CDM regulations, form and function, buildability, etc. Background information/introduction (& how this assessment fits the overall strategy): The coursework aims to broaden your knowledge of structural principles and behaviour by providing a project encompassing a typical industry scenario for you to design. The coursework will allow you to evaluate the global stability of a structure and to quantitatively indicate how key forces are transferred through structural members to the ground. You will be required to apply computer software to analyse elements of the structure, attaining the confidence to set up, validate and optimise simple structural analysis...
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...a. General Characteristics…………………………………………...3 b. Signal Theory…………………………………………………….3/4 c. Sample Type……………………………………………………...5 d. Advantages……………………………………………………….5 e. Disadvantages/Limitations……………………………………….5 Chapter 2: Instrumentation………………………………………………....6 a. Block Diagram…………………………………………………...6/7 b. Internal Design…………………………………………………..6/7 c. External Design…………………………………………………6/7 Chapter 3: Operating Instructions………………………………………….8 a. Start Up/Shut Down…………………………………………......8 b. Precautions…………………………………………………….....8 c. Fluorescence Scan………………………………………………..9 d. Phosphorescence Scan…………………………………………..13 e. Chemiluminescence Scan………………………………………...11 Chapter 4: References……………………………………………………...15 Chapter 1: Introduction a. General Characteristics Varian has been supplying essential tools for scientists engaged in drug discovery, life science, genetic engineering, neuroscience studies, health care, environmental analysis, and academic applications for over 50 years. Cary has been associated with high performance spectrophotometers for over 50 years. The Cary Eclipse Fluorescence spectrophotometer fit well within the Cary range, offering the excellent specifications and modern software that has become the Cary standard. The Spectrophotometer was designed from the ground up, incorporating the latest optical and electric technology. b. Signal Theory Molecular Fluorescence AB(aq) + h1 AB*(aq) AB* (aq)...
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...counterparts. * Fast forward to 1980s… Crisis around globe. Total Quality was reactive approach to crisis. Total quality Shift in vision from reactive little q (reactive post production inspection ) to big Q. – Total Quality approach with no external department but integrated with all responsible for their own quality. Late 80’s-`987 Malcolm Baldrige Award. TQM wasn’t an integrated function at that point. Emergence of quality management - in service industries, government, health care and education. Evolution of quality to the broader concept of performance excellence Growth and adoption of Six Sigma Current and future challenge: continue to apply the principles of quality and performance excellence. Quality is a “race without a finish line”. It is ongoing and continuous. Contemporary Influences on Quality. Globalization Social Responsibility New Dimensions of quality Aging population Heath care Environmental concerns 21st Century Technology Definition Change in Cycle – Flow Charge of Quality Marketing (User based definition)….….Design (value based)…Manufacturing based…..Distribution……Customer (Could be Transcedent and Product Based) Establish Definition – Meeting or Exceeding Customer Expectations. Other definitions can apply...
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...TOWER SELECTION AND SIZING (ENGINEERING DESIGN GUIDELINE) Checked by: Karl Kolmetz TABLE OF CONTENT INTRODUCTION Scope Cooling Tower GENERAL DESIGN CONSIDERATION Components of a Cooling Tower Tower materials Cooling Tower Design Consideration Operation Considerations Improving Energy Efficiency of Cooling Towers Tower Problems DEFINITIONS NOMENCLATURE 13 17 18 18 18 20 23 32 4 5 These design guideline are believed to be as accurate as possible, but are very general and not for specific design cases. They were designed for engineers to do preliminary designs and process specification sheets. The final design must always be guaranteed for the service selected by the manufacturing vendor, but these guidelines will greatly reduce the amount of up front engineering hours that are required to develop the final design. The guidelines are a training tool for young engineers or a resource for engineers with experience. This document is entrusted to the recipient personally, but the copyright remains with us. It must not be copied, reproduced or in any way communicated or made accessible to third parties without our written consent. KLM Technology Group Practical Engineering Guidelines for Processing Plant Solutions Page 2 of 52 COOLING TOWER SELECTION AND SIZING ENGINEERING DESIGN GUIDELINES Rev: 01 July 2011 THEORY Cooling Tower Performance Vapor Pressure of Water Humidity Relative Humidity and Percent Humidity Dew Point Humidity Chart Wet Bulb Temperature...
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...the Requirements for the Degree of Doctor of Business Administration Walden University [last month of quarter you plan to graduate] 200X Abstract Insert abstract here; it should be no more than one page. Abstract text must be double-spaced with no paragraph breaks. Describe the overall research problem being addressed in the first couple of sentences and indicate why it is important (e.g., who would care if the problem is solved). You can include a general introduction of the issue in the first sentence, but you need to move to a clear statement of the research problem being addressed. Identify the purpose and theoretical foundations, if appropriate, summarize the key research question(s), and briefly describe the overall research design, methods and data analytic procedures. Identify the key results, 1 or 2 conclusions, and recommendations that capture the heart of the research. Conclude with a statement on the implications for positive social change. Here are some form and style tips: (a) Limit the abstract to one typed page; (b) maintain the scholarly language used throughout the doctoral study; (c) keep the abstract concise, accurate, and readable; (d) use correct English; (e) ensure each sentence adds value to the reader’s understanding of the research; and (f) use the full name of any acronym and include the acronym in parentheses. Do not include references or citations in the abstract. Per APA style, unless at the start of a sentence, use numerals in the abstract...
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...Semester Period Unit No 103 Units Covered Unit Name Further Mathematics for Engineering Technicians Electrical and Electronic Principles Data Communications and Networks Analytical Methods for Engineers Engineering Science Telecommunication Principles Advanced Mathematics for Engineering Electrical and Electronic Principles Business Management Techniques for Engineers Computer Programming Techniques Radio Communication Engineering Electronic Principles Principles and Applications of Microcontrollers Digital and Analogue Devices and Circuits Management of Projects Project Design, Implementation and Evaluation Personal and Professional Development Work-based Experience Credit Hours 10 10 15 15 15 15 15 15 15 15 20 15 15 15 15 20 15 15 Unit Level 3 3 4 4 4 5 5 5 4 4 4 5 4 5 5 5 5 5 Semester 1 (10 weeks) September- November 2014 101 119 001 Semester 2 (10 weeks) December- February 2014 002 118 059 Semester 3 (10 weeks) March - May 2014 005 007 112 Semester 4 (10 weeks) June - August 2015 120 039 113 Semester 5 (10 weeks) September-November 2015 117 037 Semester 6 (10 weeks) 003 December 2015 -February 2016 027 029 Industrial Training March 2016 - September 2016 UNIT 1: ANALYTICAL METHODS FOR ENGINEERS Unit 1: Unit code: QCF level: Credit value: Analytical Methods for Engineers A/601/1401 4 15 • Aim This unit will provide the analytical knowledge and techniques needed to carry out a range of engineering...
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...its usage and application, however, and one sees that it is not a panacea for all software development ills. Consider the representation of the V-Model below: The V-Model You can take the V-Model as a Waterfall Model snapped in the middle and bent upwards. You then have two 'stalks'; in broad terms, the left stalk represents design activities and the right stalk represents test activities. The flow is from the top left point of the 'vee' where the Statement Of the User Propblem (SOUP) is defined, down to the vertex where code is created and unit tested, up to the top right point of the 'vee' where the end-user validates the software against the original needs as defined by the SOUP. Whereas the Waterfall Model represents a series of sequential steps, the V-Model recognises the increasing importance of testing in the lifecycle. Testing, in the form of planning and review of requirement specifications and design specifications, starts right at the beginning of the lifecycle, unlike the older model where test activities are started further down the line . SOUP & User Acceptance Test Phases The SOUP differs from the Requirements Specification in that it reflects as true a representation as possible of the 'voice of the customer' It will reflect the language and jargon of the customer. As such, the SOUP does not reflect matured engineering requirements. That work starts in the subsequent phase. Documenting the SOUP is a crucial step not only from a development...
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...for one’s behalf to maintain in a simple way of management in paper and pen. There comes the implementation of the application where not only these large projects can be maintained easily but also liability in terms of work breakdown structure and also in terms of scheduling can be maintained easily and efficiently. Whether you're building a complex Web site or conducting academic research, this app can help you build searchable networks of information with tools for taking notes, creating shortcuts, zooming out to get a higher-level view and even generating reports. Application publishing lets you sync a projection between multiple machines, or upload a version for fellow collaborators to see. A new transparent mode also lets you view a design directly on top of any other application without obscuring it. Application also has extras features like a system of tags and types, a calendar that can sync with Google Calendars, a full-screen Presentation Mode, support for HTML export, and integration with Outlook as well as, Mac apps like Address Book. Application moves beyond linear folders and lists, letting you create a network of information organized the way you think about it. You don't have to force any idea or project into a single folder. With Application you can connect things to anything...
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...presented topic. Please let me know in case of errors or missing information: contact.benjaminsommer.com [SOFTWARE ENGINEERING LECTURE NOTES] October 21, 2011 OVERVIEW SOFTWARE PROCESSES SOFTWARE PROCESS MODELS PROCESS ACTIVITIES COPING WITH CHANGE THE RATIONAL UNIFIED PROCESS AGILE SOFTWARE DEVELOPMENT AGILE METHODS PLAN-DRIVEN AND AGILE DEVELOPMENT EXTREME PROGRAMMING AGILE PROJECT MANAGEMENT SCALING AGILE METHODS REQUIREMENTS ENGINEERING FUNCTIONAL AND NON-FUNCTIONAL REQUIREMENTS THE SOFTWARE REQUIREMENTS DOCUMENT REQUIREMENTS SPECIFICATION REQUIREMENTS ENGINEERING PROCESSES REQUIREMENTS ELICITATION AND ANALYSIS REQUIREMENTS VALIDATION REQUIREMENTS MANAGEMENT SYSTEM MODELING CONTEXT MODELS INTERACTION MODELS STRUCTURAL MODELS BEHAVIORAL MODELS MODEL-DRIVEN ENGINEERING ARCHITECTURAL DESIGN ARCHITECTURAL DESIGN DECISIONS ARCHITECTURAL VIEWS ARCHITECTURAL PATTERNS APPLICATION ARCHITECTURES DESIGN AND IMPLEMENTATION OBJECT-ORIENTED DESIGN USING THE UML DESIGN PATTERNS IMPLEMENTATION ISSUES OPEN SOURCE DEVELOPMENT SOFTWARE TESTING DEVELOPMENT TESTING TEST-DRIVEN DEVELOPMENT RELEASE TESTING download.benjaminsommer.com | 1 3 5 5 7 10 13 16 16 17 17 19 20 21 21 23 24 25 26 29 30 31 32 32 33 34 35 37 38 39 39 42 44 45 47 48 50 51 52 56 57 October 21, 2011 USER TESTING SOFTWARE EVOLUTION EVOLUTION PROCESSES PROGRAM EVOLUTION DYNAMICS SOFTWARE MAINTENANCE LEGACY SYSTEM MANAGEMENT DEPENDABILITY AND SECURITY [SOFTWARE ENGINEERING LECTURE NOTES] 58 59 60 61 62 65 67 67 68 70 71 72 73...
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