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Third Party Billing In Pharmacy

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Working as an intern during pharmacy school at the Lewis pharmacy in Brandon, SD has taught me much about community pharmacy. As an intern I was able to grow into many responsibilities. When I first started working I had no pharmacy experience and would consider myself very naïve to the world of pharmacy. My initial shifts consisted of getting familiar with the till, serving customers, becoming familiar with pharmacy workflow, filling prescriptions, and completing daily tasks. By the end of my internship, I was able to take on more of a pharmacist’s role by processing prescriptions, calling doctors, counseling patients on prescriptions and over-the-counter medications, and providing immunizations. Looking back from when I first started …show more content…
The terms alone can seem like a foreign language that can only be understood with experience. After I began getting comfortable with many of the terms and the processing of insurance, I felt more comfortable discussing issues with customers who had questions. However, I still noticed that I struggled with insurance rejections and how to fix them in the Lewis system. I decided that learning the ropes of insurance rejections is something that comes with experience and practice. Although many of concepts of third party billing are taught during pharmacy school, it seems like they are only addressed in quick lectures that don’t require much critical thinking. An option to improve this deficit would be to address the information early and often. Repetition is one of the best ways for me to commit knowledge to long-term memory. I vaguely remember one or two labs in pharmacy practice where we practiced filling a prescription and billing it through a fake third party. If this lab was repeated more often with different kinds of rejections that are common in a community pharmacy, I think that would greatly help improve comprehension. Moving forward, I hope that with more practice I will gain a greater understanding of third party billing. I plan to discuss with my preceptor or fellow coworkers any questions that arise during my rotations and throughout my

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