...recipient and renowned author Robert Sapolsky and National Geographic reveal new answers to why and how stress is killing us in "Killer Stress: A National Geographic Special." While some stress is a normal part of the workplace, excessive stress can interfere with your productivity and reduce your physical and emotional health. Finding ways to manage workplace stress is not about making huge changes to every aspect of your work life or rethinking career ambitions. Rather, stress management requires focus on the one thing that’s always within your control: you. There are a variety of steps you can take to reduce both your overall stress levels and the stress you find on the job and in the workplace. These include: Tip 1: Recognize warning signs of excessive stress at work Tip 2: Reduce job stress by taking care of yourself Tip 3: Reduce job stress by prioritizing and organizing Tip 4: Reduce job stress by improving emotional intelligence Tip 5: Reduce job stress by breaking bad habits Tip 6: Learn how managers or employers can reduce job stress Improve communication * Share information with employees to reduce uncertainty about their jobs and futures. * Clearly define employees’ roles and responsibilities. * Make communication friendly...
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...Assignment – Manage workforce planning Assessment due date: Click here to enter a date. Instructions You can use Fynntown scenario, or develop a workforce plan of approximately 4 x A4 pages based on your own organisation. Alternatively, you can use the template provided or develop your own Workforce Plan. Fynntown Scenario: You are an ambitious Customer Service Team Leader at Fynntown City Council Customer Service Centre (FCC CSC). FCC CSC does not currently have a good reputation for customer service with either the business or general community. You have a lot of ideas on how to improve this situation, but as a Team Leader, you do not have the authority to implement any of these ideas. Also, you have recently undertaken a risk assessment that identified workforce planning, in particular a skills gap within the CSC, as a significant risk to the organisation. There is a genuine risk that FCC will lose its State and Federal Government funding, which accounts for 40% of all Council funds, if customer service isn’t dramatically improved within 18 months. Consequently, the Council members are desperate to see improvements, without cutting into current spending or increasing rates. Fynntown documents available for research. • Fynntown Council’s Draft Community Strategic Plan 2012 – 2013 (to be found in Additional Resources) • Fynntown Council’s 2012-2013 Operational Plan (to be found in Additional Resources) • Fynntown Customer Service Centre...
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...Abstract The workplace is a diverse group of people. Therefore, communication is one of the most important aspects used in the workplace. Communication occurs each and every day. Employees and supervisors have to communicate with each other in making decisions, asking for help, or trying to figure out to solve problems at work. Failing to communicate effectively can make the job different and bring all kinds o problems. With that being said, there are many ways to improve communication such as active listening, learn to be open and understanding of other’s points of view, maintain a positive attitude, and have face-to-face interaction. “The act or process of using words, sounds, signs, or behaviors to express or exchange information or to express your ideas, thoughts, feelings, etc., to someone else (Merriam Webster Dictionary, 2014).” In other words, communication is interacting between two or more individuals by interchanging information. Communication is one of the most important aspects used in the workplace. Also, it is a tool used to increase productivity and maintains strong interpersonal relationships at work. Effective communication is when both parties understand the information that the sender intended to transmit. In other words, hearing and understanding what the person says and being able to get your own point across is what effective communication is about (Moulesong, 2010). In a workplace environment, there are people with different backgrounds...
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... I realize that the changes we put into motion in that lunchroom decades ago have placed us in today’s board room in a new position. We are the “sandwich leaders,” the first generation squeezed between managing and leading people older than us (Traditionalists) and those following in our footsteps (Generations X and Y). Along the way, we Boomers have met the ultimate challenge -- communicating across generations (now spanning up to four generations in the same workplace), each with different values, beliefs and attitudes. How are we keeping a diverse workplace population interested, motivated and committed to business? This is a question all leaders facing these generational issues must address. They are doing it through communication. Psychologist Dr. Paula Butterfield of Columbus, Ohio, says that working across generations is hard for many managers. “It can challenge beliefs and values they’ve always accepted, and squeeze them between the twin rocks of change and conflict.” The tools they use, especially communication skills, says Butterfield, can make or break their level of success. “Leaders who understand the conditions that shaped each generation and the values and beliefs that flowed from those conditions will have a handy set of tools in creating strong relationships and teams for...
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...creating effective communications with our customers and colleges. In addition to learning effective communications we will also give tips to learn how to deal with conflict when they arise. Managers will also learn how to the importance of ethical and legal issues that affects the health care organizations. By the end of this training manual manager should be able to assist their teams in creating effective communications amongst each other. In the event that conflict arises they will be able to implement each of the tips that will be provided. Moreover, they will learn how to manage certain ethical and legal issues that can potentially affect the company. Effective Communication Effective communication is the most important aspect when building relationships. Not just at work but also in your personal lives can be affected if we do not learn how to communicate clearly with one another. The "Helpguide.org" (2014) website “Effective communication helps us better understand a person or situation and enables us to resolve differences, build trust and respect, and create environments where creative ideas, problem solving, affection, and carrying can flourish”. According to "Young and Thrifty: Saving Generation Y" (2012), "since we spend more time in the workplace than we spend with our loved ones on a daily basis, trying to like your colleagues and work well with them is an important part of your day at work” (4 Strategies for effective workplace communication). That is why it is...
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...It does not matter if you work for a company that has nine employees or 9,000; effective communication in the workplace is an essential part of any organization. When a business suffers from poor communication among the employees this generally leads to a number of issues such as misunderstandings, lack of information, poor performance, frustration, increased staff turnover etc. No matter how much experience and expertise you have your ability to communicate effectively can make the difference between great success and simply “getting by.” Most work problems can be traced back to a failure in communication. Effective communication in the workplace does not happen accidentally. It requires time and resource investment. It is a well crafted and coordinated process and it always starts with you. As a manager you need to constantly plan for communication; not just the big picture and the information-flow systems between you and your staff, but your day-to-day communication as well. Here are some helpful tips to create a system of effective communication in the workplace: Practice Openness - Openness is the key to facilitate effective communication in the workplace. Supporting open channels of communication and team sharing, elevates active engagement and collaboration as well as creates an environment for resolving conflicts. One very useful tool is to facilitate (not chair!!) meetings that are fluid in nature, with no fixed agenda topics that allow room for open-ended...
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...Communication in the Workplace: The Difference between Men and Women Jaime Vance Sullivan University 1Q-CMM401X-A2-07-Principles of Conflict Management-Winter 2014 February 8, 2014 Abstract Communication in the workplace has the potential to be difficult for everyone at times. It is not always easy to navigate communication successfully while working with varying individuals. Even in a workplace where women and men share equal standing, knowledge and experience, differing communication styles may prevent them from working together effectively. In the end, however, men and women can learn to communicate effectually, working together towards a common goal of success. Communication in the Workplace: The Difference between Men and Women It is not a new concept: Men and women perceive the world differently. They communicate in different ways, have varying perceptions of the same experience, and see the world through dissimilar eyes. Yet, these differences do not have to serve as barriers to effective communication. Rather, these differences can be an asset for successful workplace communication. Gender barriers, while evident, do not have to be barriers from successful communication in the workplace. In order to best navigate the road to cross-gender communication success, it is best to pinpoint these evident differences, using them to an advantage, making these differences common knowledge and tools for best practices. Gender barriers themselves can be “inherent...
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...The Impact of Communication Styles on Customer Service Unit 5 AB221 Malana Crofoot Kaplan University 02/07/2012 The Impact of Communication Styles on Customer Service Great customer service is a direct result of the communication style that the company uses. Do not get this confused with personality styles. That is something altogether different. Communication style is the way people interact with each other and the message they send through their behavior. (Google, 2012) Communication is a very important aspect of customer service. It is very important for the company to establish a tone. If the wrong type of communication is conveyed it can cost a customer For instance, when there is a CSR interacting with customers who is too timid or hesitant, customers may get the impression that the rep has not been properly trained and therefore unqualified. (Drew 2011) This type of communication is seen as passive. One who uses passive communication is always trying to avoid confrontation at all costs. They tend to accept whatever will keep them out of a conflict. However, this is not an appropriate style of communication for the workplace. There are times when people try to use an aggressive style. This may include control or intimidation tactics. (Workplace Wrangler, 2011) That’s good if you work for the FBI. However, it is not good to use as a sales rep at the local market or designer apparel store. This is not a customer friendly style and “can...
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...Cross-Cultural Communication The part where we want to focus on this research is how people communicate and do business internationally, how the differences in the culture can impact a negotiation and the business relationship. First is what she calls "cognitive constraints." These are the frames of reference or worldviews that provide a backdrop that all new information is compared to or inserted into. Second are "behavior constraints." Each culture has its own rules about proper behavior, which affect verbal and nonverbal communication. Whether one looks the other person in the eye-or not; whether one says what one means overtly or talks around the issue; how close the people stand to each other when they are talking, all of these and many more are rules of politeness which differ from culture to culture. Ting-Toomey's third factor is "emotional constraints." Different cultures regulate the display of emotion differently. Some cultures get very emotional when they are debating an issue. They yell, they cry, they exhibit their anger, fear, frustration, and other feelings openly. Other cultures try to keep their emotions hidden, exhibiting or sharing only the "rational" or factual aspects of the situation. All of these differences tend to lead to communication problems. If the people involved are not aware of the potential for such problems, they are even more likely to fall victim to them, although it takes more than awareness to overcome these problems and communicate...
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...Effective Communication Tips Communication Skills Communication Skills Contact Us At Disclaimer Privacy Policy Effective Communication Tips August 27, 2012 By admin Leave a Comment Like Send Be the first of your friends to like this. Communication is a vital part of an individuals life. In fact, communication is one of the distinctive attributes of human kinds. If there is one factor that separates us from animals then it must be our ability to communicate. The story of human evolution is all about developing skills of language and communication.Communication techniques have kept assuming new forms during the course of our journey from ancient ages to 21st century. Life just cannot function without element of communication. Effective communication skills help us in living a better and richer life. Many people assume that communication is all about words but that is a misleading notion. Communication skills also include facial expressions, body language, non-verbal communication and oration skills. Surprisingly, words just constitute 7% of the effective communication whereas rest of the 93% is contributed by other constituents mentioned above. To master the art of effective communication, one needs to be a listener first. Listening is an art which most often www.communicationskills.co.in/effective-communication-tips.htm 1/3 1/12/13 Effective Communication Tips than not is ignored by people. Listening is an integral part of communication in every sphere of...
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...A PAPER PRESENTED TO HOUSING FINANCE BANK HEAD OFFICE ON TEAM BUILDING PRESENTED BY MASEMBE ASHADU CO - ORDINATOR – THE MOTIVATIONAL CENTRE +256-772-859655 13TH - JULY -2013 AT THE HAVEN-JINJA. COMMUNICATION SKILLS/DYNAMICS The ability to communicate effectively is important at work. Here are some mechanisms and tips to help you develop good communication skills. Mechanisms we use to establish and modify work relation ships. Have courage to say what you think. Be confident in knowing that you can make worthwhile contributions to conversation. Take time each day to be aware of your opinions and feelings so you can adequately convey them to others. Individuals who are hesitant to speak because they do not feel their input would be worthwhile need not fear. What is important or worthwhile to one person may not be to another and may be more so to someone else. Practice. Developing advanced communication skills begins with simple interactions. Communication skills can be practiced every day in settings that range from the social to the professional. New skills take time to refine, but each time you use your communication skills, you open yourself to opportunities and future partnerships. Use gestures. These include gestures with your hands and face. Make your whole body talk. Use smaller gestures for individuals and small groups. The gestures should get larger as the group that one is addressing increases in size. Don’t send mixed messages. Make your words, gestures...
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...Running head: CONFLICT IN THE WORKPLACE Conflict in the Workplace: Getting the Job Done Yvonne N. Montgomery George Mason University December 19, 2009 Managers spend between 24 to 60 percent of their time dealing with conflict in the workplace (Fiore). Often times, employees are either in conflict with another person, avoiding the conflict of other employees and managers, or recovering from a conflict in the workplace. Disagreements and differences of opinion can escalate into interpersonal conflict when varying ideas exist regarding personal and organizational success. The strong drive for work related achievement in some employees can clash with employees who do not emphasize work-related success in their lives. I recently experienced an interpersonal conflict with a coworker who wants to be the “go-to” person for a lot of administrative tasks, but repeatedly falls short on accurately completing or placing the appropriate level of emphasis on these tasks. As a result, there are often costly mistakes or delays that create additional work for other employees and managers. I attempted to discuss some of the issues to gain some insight on why the problems occur. Based on her feedback, I could make some recommendations to improve how tasks related to the support she provides me are completed. During the discussion, the individual got an attitude and insisted the tasks can be completed the way “she’s always done them” and essentially disregarded everything...
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...References Communicating with your boss: Tips for Generation Y. (n.d.). Retrieved from http://www.computerworld.com/s/article/315573/Communicating_with_your_boss_Tips_for_Generation_Y Different generations, same objectives . (n.d.). Retrieved from http://www.camagazine.com/generations/default.aspx Generation Y and the WorkForce. (n.d.). Retrieved from http://www.workforcecyprus.com/news.php?id=29 How is Generation Y Transforming the Workplace? (n.d.). Retrieved from http://www.hoklife.com/2012/08/28/how-is-generation-y-transforming-the-workplace/ konopaske, j. m. (n.d.). human resource management 12th edition. Managing generational differences has become an increasingly growing area. In today’s diverse and ever changing business environment, it is imperative to the areas of recruitment, retention and engagement for organizations to successfully communicate across generational boundaries. With an age gap of nearly 50 years between the oldest and youngest employees in some organizations, there is a broad range of perspectives, needs and attitudes floating around the office. Today’s workplace is most definitely a multi-generational one – and each generation has its own set of expectations, needs, values and working styles. Employers have to acknowledge the generational tensions their employees may be feeling. To get everyone working together, they need to understand the unique strengths and weaknesses of each generation and identify the points of friction among them. (Generation...
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...different means, such as open communication, allowing employees to fail, support their independence and appreciate their efforts. Open communication empowers employees by letting the front line employees provide feedback and ideas through easy to access channels, such as management conducting meetings. If their ideas are not used, inspirational leaders will make their employees know that their input is valued and explain why the company decided to go a different way. By allowing employees to fail within a safe working environment, inspirational leaders are allowing employees to feel comfortable when they are being innovative. An inspirational leader gives their employees the opportunity to try new things without putting the company in danger, this can be done by providing a laboratory environment where employees can test new ideas and learn from their failures. The last technique an inspirational leader will do is appreciate their employee’s efforts. Employees work better and more efficiently if they feel their work is appreciated. An inspirational leader thanks their employees on everything they achieve. (Daum, 2013) Motivate Inspirational leaders want to motivate their employees to work at their job for reasons beyond money, their goal is to provide a work environment that is passionate, with open communication and mentorship. Inspirational leaders energize their team by bringing passion and positive energy into the workplace. This will make their employees...
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...Workshop Content facilitation hr Introduction: Through this semester we have been successfully deliver 8 emotional intelligence workshop presentations. In this page, I will analyze learning goals form each workshop and how to apply these learning outcomes in to HRM and HR course in the future. Team Sydney: Techniques for Internal Motivation: How This Can Lead to Achievement for Individuals and Businesses In terms of Content, team Sydney has focus on motivation and goal setting in their workshop and also they provide variety tools help participants to measure motivation in the future. Personally, I found that the overall of motivation workshop is pretty helpful. First I have learned how to set a smart goal and also how to maintain it. Second, I have learned some useful toolkit such as 360-degree feedback, S.M.A.R.T, H.A.R.D, and self-regulation. S-M-A-R-T and H-A-R-D I have learn S-M-A-R-T goal before, but H-A-R-D was a new concept for me. S-M-A-R-T goal means goal setting should comply with principle of specific, measurable, attainable, relevant and time-base (Taylor 2011). We will benefit form applying S-M-A-R-T goal to our HR course learning and HR profession, because S-M-A-R-T goal narrow down scope and enhance effectiveness of goal. When it comes to H-A-R-D, namely heartfelt, animated, required and difficult (Mind Tools, n.d.). Combining these two strategies allow us to maintain goals and also easily to measure it. As HRM Perspective Form perspective of...
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