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To Manage Group Conflict

In: Business and Management

Submitted By ngeltrina
Words 5768
Pages 24
Introduction
If a group is going to be productive and successful, the entire group must be able to identify and resolve conflict successfully. Conflict management is a skill that can be learned.

The human relationship is a complex and dynamic inter-action. As living creatures, we need and crave the opportunity to interact with other humans by speaking, listening, and spending time with them. Most of this interaction tends to be mutual and cordial. Yet, at times, the interaction can be laced with tension and discord. If left alone, the tension can lead to conflict that may damage the relationship or even become volatile.
Conflict between individuals and within groups often occurs because people have differences of opinion, have different values and goals, or receive inaccurate information. Conflict is not always a bad thing. In many cases, conflict can lead to a better understanding of and response to issues. Conflict also can lead to creative problem solving and the initiation of innovative ideas. However, if conflict is sup-pressed and not addressed, it can lead to distrust and greater discord within the group.
For a group to be productive and successful, group members and leaders need to be able to identify, address, and resolve conflict successfully. Like any other leadership skill, conflict management can be learned. The overall goal for conflict management is to find common ground (mutual goals and interests that all parties share) within the issue and use that as the foundation for resolution.

Source: Trautman K. ,Kriesel C.B. Rice T. Mnanging Group Conflict,g2115. Pdf

Objectives Of the study 1. To know about the conflicts at the workplace. 2. To learn how to manage the group conflict effectively. 3. To learn how to ensure group performance. 4. To understand how physiological variables works at group performance.

Workplace

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