Premium Essay

Tom Cheat Sheet Midterm 1

In: Business and Management

Submitted By aesardjono
Words 1511
Pages 7
Dimensions of Service Quality – (Convenience, Reliability, Accuracy, Time, Responsiveness, Courtesy, Tangibles)
Pull System = Demand impacts when product is produced Push System = Demand does NOT impact when product is produced
Quantifying Queues – Queues are inevitable because there will always be variability, it is important how you manage them
- (μ) – Service Rate - Average number of customers that a service provider can serve per unit of time
- (λ) – Arrival Rate - Average number of customers arriving per unit of time
- (ρ) – Utilization Rate - If arrival rate < average service rate, Utilization Rate = Arrival Rate/Service Rate (ρ = λ/ μ)
- If arrival rate > average service rate, utilization is > 100% Average # of Customers in System (L) = Arrival Rate/(Service Rate – Arrival Rate) & L = λ / (μ – λ) Average # Waiting in Line (Lq) = (Utilization Rate)*(Avg. # of Customer in System) & Lq = ρ L Average Customer Time Spent in System (W) = 1 / (Service Rate – Arrival Rate) & W = 1/(μ- λ) Average Waiting Time (Wq) = Utilization Rate * Average Customer Time Spent in System & Wq = ρ W Increase in… | Output | Waiting Customers (Inv.) | Business Impact? | Service Rate | UP | DOWN | Positive | Arrival Rate | UP | UP | Trade-Off | Waiting Room Size | UP | UP | Trade-Off | Variability | DOWN | UP | Negative | # Of Servers | UP | DOWN | Positive | -------------------------------------------------
Sources of Variability (For Service Operations)
-------------------------------------------------
- Variability in Inter-Arrival Times (arrival rate)
-------------------------------------------------
- Variability in Processing Times (service rate)
-------------------------------------------------
High Variability + High Utilization = WIPTPT
-------------------------------------------------...

Similar Documents

Free Essay

Music

...Spring 2013 Section 1 - Course Number 33203 I. Course Information Prerequisites: BIO 01 and 02 Instructor: Dr. Tom Landerholm, Humboldt 211E, 278-6152, e-mail: landerholm@csus.edu Lectures: Monday and Wednesday 3:00-4:15 pm, Sequoia 301 Office Hours: Monday and Wednesday 1:00-2:30 pm, Sequoia 326, or by appointment Required Textbook: Alberts, et al., Molecular Biology of the Cell. 5th edition. Garland Publishing, Hamden, CT. 2002. The text is available in the bookstore and two copies have been placed on reserve in the library. Downloadable Course Materials: 1. MySacCT 9.1: 2013 Spring: BIO 121 Molecular Cell Biology – SECTION 01 2. Syllabus and course schedule, outlines, PowerPoint slides, Note-taking sheets, study questions, previous exams as available. Grading: Grades will be based on the result of four midterm exams and a cumulative final exam: A(-) > 90%, B(+) > 80%, C(+) > 70%, D(+) > 60%, and F < 60%. Midterm Exam 1 Wednesday 02/13 100 points Midterm Exam 2 Wednesday 03/06 100 points Midterm Exam 3 Wednesday 04/03 100 points Midterm Exam 4 Wednesday 04/24 100 points Midterm Exam 5 Wednesday 05/15 100 points Final Exam Monday 05/20 150 points Total Points 650 II. Course Policies Graded Activities: The Midterm Exams: The......

Words: 1026 - Pages: 5

Free Essay

Book Discussion

...English  175-­‐02:  Introduction  to  Literary  Genres     Instructor:  Aaron  Schab   aschab@uidaho.edu   209  Brink  Hall   Department  of  English   University  of  Idaho     Course  Meets:     Life  Sciences  South  163   Monday/Wednesday/Friday   9:30  am  –  10:20  am   January  9,  2013  –  May  10,  2013   Course  Description   In  this  class,  we  will  learn  about  the  basic  conventions  and  terms  used  to  understand  and  discuss  the   three  major  genres  of  literature:  fiction,  poetry,  and  drama.  This  class  will  help  you  understand  the   sometimes  baffling  world  of  literature,  and  is  intended  to  provide  the  general  student  with  basic   experience  in  literary  analysis.  Additionally,  I  hope  this  class  will  lead  you  to  a  lifelong  appreciation  for   (and  engagement  with)  reading  literature.   Although  this  class  features  extensive  reading  and  writing,  it  is  not  necessary  for  you  to  be  a  bookworm   or  a  writing  superstar  to  succeed  in  this  class  –  if  you ...

Words: 4621 - Pages: 19

Free Essay

Ultimate Phrasal Verb Book

...THE ULTIMATE PHRASAL VERB BOOK Contents 4 TO THE TEACHER 6 TO THE STUDENT 7 1. FOCUS ON: separable and nonseparable phrasal verbs 9 come from 9 figure out 10 give back 10 look for 10 put on 10 run into 11 show up 11 take off 12 2. FOCUS ON: phrasal verbs and do, does, and did 16 come off 17 doze off 18 fall for 18 give in 18 hear about 18 pull through 18 stay off 19 throw up 19 3. FOCUS ON: three-word phrasal verbs 22 feel up to 22 get over with 22 go along with 22 go in for 23 look forward to 23 put up with 23 screw out of 23 talk down to 23 4. FOCUS ON: present and past continuous phrasal verbs 26 cheat on 26 go after 26 look up 27 pay for 27 plan for 28 point to 28 put to 28 wrap up 29 5. FOCUS ON: pronunciation of two-word phrasal verbs 32 break down 32 burn down 34 call in 34 find out 34 hand back 34 look at 35 setup 35 6. FOCUS ON: pronunciation of three-word phrasal verbs 40 boil down to 40 come down with 40 come up with 41 get around to 41 get out of 41 go back on 41 go through with 42 monkey around with 42 7. FOCUS ON: separable phrasal verbs with long objects 45 cut up 45 hold up 46 let out 46 point out 47 run over 47 see about 48 take in 48 8. FOCUS ON: present perfect phrasal verbs 54 burn out 54 fall over 55 fight back 55 hear of 56 ......

Words: 151637 - Pages: 607

Free Essay

Phrasal Verbs

.................................................... 45 TO THE TEACHER ...................................................... 6 cut up .................................................................. 45 hold up ................................................................ 46 let out .................................................................. 46 point out .............................................................. 47 run over ............................................................... 47 see about ............................................................. 48 take in ................................................................. 48 TO THE STUDENT ....................................................... 7 1. FOCUS ON: separable and nonseparable phrasal verbs .......................................................................... 9 come from ............................................................. 9 figure out ............................................................ 10 give back ............................................................. 10 look for ............................................................... 10 put on .................................................................. 10 run into................................................................ 11 show up............................................................... 11 take off ................................................................ 12 2.......

Words: 151618 - Pages: 607

Premium Essay

Writing for Success

...This text was adapted by The Saylor Foundation under a Creative Commons Attribution-NonCommercial-ShareAlike 3.0 License without attribution as requested by the work’s original creator or licensee. Saylor URL: http://www.saylor.org/books Saylor.org 1 Preface Writing is often a challenge. If you were ever challenged to express yourself via the written word, this book is for you. Writing for Success is a text that provides instruction in steps, builds writing, reading, and critical thinking, and combines comprehensive grammar review with an introduction to paragraph writing and composition. Beginning with the sentence and its essential elements, this book addresses each concept with clear, concise, and effective examples that are immediately reinforced with exercises and opportunities to demonstrate learning. Each chapter allows students to demonstrate mastery of the principles of quality writing. With its incremental approach, this book can address a range of writing levels and abilities, helping each student prepare for the next writing or university course. Constant reinforcement is provided through examples and exercises, and the text involves students in the learning process through reading, problem solving, practicing, listening, and experiencing the writing process. Each chapter also has integrated examples that unify the discussion and form a common, easy-tounderstand basis for discussion and exploration. This will put students at ease and allow for......

Words: 171477 - Pages: 686

Premium Essay

Education Diversity

...2 Understanding Diversity in the Classroom CHAPTER LEARNING GOALS After you study this chapter, you will be able to: 1. Explain the importance of understanding classroom diversity. 2. Explain the different group and individual sources of diversity. 3. Describe approaches to teaching in culturally and linguistically diverse classrooms. 4. Explain the provisions of the Individuals with Disabilities Education Act. 5. Explain the characteristics of students with exceptionalities. 6. Describe the role of the teacher in the inclusive classroom. Imagine You Are the Teacher It Is The First Teaching year at Lincoln Elementary School for Ms. Branson. She has 30 fifth-graders of whom 13 are girls and 17 are boys, 12 participate in the free and reduced lunch program, 5 are English language learners, and 4 have individualized education programs (IEPs). As she plans her lesson on paragraph writing, she is trying to keep the special needs of each of her students in mind. Because Jessica has a hearing impairment, Ms. Branson decides to make a written outline that includes the important parts of a paragraph and examples of good and bad paragraphs. She also decides to go over the outline several times because Fred and Alex have a reading disability. In her plan, there is also a note to herself to find a bigger pencil and wide-lined paper for Suzy, who requires these modifications according to her IEP. Based on past writing experiences, she expects Monica to finish writing her......

Words: 31653 - Pages: 127

Free Essay

Organization

...into any information retrieval system, electronic or mechanical, without the written permission of the copyright owner. All inquiries should be addressed to: Barron's Educational Series, Inc. 250 Wireless Boulevard Hauppauge, NY 11788 http://www.barronseduc.com Library of Congress Catalog Card No. 00-030344 International Standard Book Number 0-7641-1365-8 Library of Congress Cataloging-in-Publication Data Bromberg, Murray. 1100 words you need to know / Murray Bromberg, Melvin Gordon. p. cm. Includes index. ISBN 0-7641-1365-8 1. Vocabulary. I. Title: Eleven hundred words you need to know. II. Gordon, Melvin. III. Title. PE1449.B643 2000 428.1dc21 00-030344 PRINTED IN THE UNITED STATES OF AMERICA 987654321 < previous page page_ii next page > < previous page page_iii next page > Page iii Contents Full Pronunciation Key Weeks 146 Buried Words Words in Context Analogy Review Answers Final Review Test The Panorama of Words Index iv 1 299 303...

Words: 125626 - Pages: 503

Premium Essay

Rgthtfhyjugkihlololigkydh

...Table of Contents Title Page Copyright Page Dedication Introduction Chapter 1 - Priming Chapter 2 - Confabulation Chapter 3 - Confirmation Bias Chapter 4 - Hindsight Bias Chapter 5 - The Texas Sharpshooter Fallacy Chapter 6 - Procrastination Chapter 7 - Normalcy Bias Chapter 8 - Introspection Chapter 9 - The Availability Heuristic Chapter 10 - The Bystander Effect Chapter 11 - The Dunning-Kruger Effect Chapter 12 - Apophenia Chapter 13 - Brand Loyalty Chapter 14 - The Argument from Authority Chapter 15 - The Argument from Ignorance Chapter 16 - The Straw Man Fallacy Chapter 17 - The Ad Hominem Fallacy Chapter 18 - The Just-World Fallacy Chapter 19 - The Public Goods Game Chapter 20 - The Ultimatum Game Chapter 21 - Subjective Validation Chapter 22 - Cult Indoctrination Chapter 23 - Groupthink Chapter 24 - Supernormal Releasers Chapter 25 - The Affect Heuristic Chapter 26 - Dunbar’s Number Chapter 27 - Selling Out Chapter 28 - Self-Serving Bias Chapter 29 - The Spotlight Effect Chapter 30 - The Third Person Effect Chapter 31 - Catharsis Chapter 32 - The Misinformation Effect Chapter 33 - Conformity Chapter 34 - Extinction Burst Chapter 35 - Social Loafing Chapter 36 - The Illusion of Transparency Chapter 37 - Learned Helplessness Chapter 38 - Embodied Cognition Chapter 39 - The Anchoring Effect Chapter 40 - Attention Chapter 41 - Self-Handicapping Chapter 42 - Self-Fulfilling Prophecies Chapter 43 - The Moment Chapter 44 -......

Words: 84394 - Pages: 338

Premium Essay

世界是平的

...The World is Flat Thomas L Friedman Kq p K To Matt and Kay and to Ron Kq p K Contents How the World Became Flat One: While I Was Sleeping / 3 Two: The Ten Forces That Flattened the World / 48 Flattener#l. 11/9/89 Flattener #2. 8/9/95 Flattener #3. Work Flow Software Flattener #4. Open-Sourcing Flattener #5. Outsourcing Flattener #6. Offshoring Flattener #7. Supply-Chaining Flattener #8. Insourcing Flattener #9. In-forming Flattener #10. The Steroids Three: The Triple Convergence / 173 Four: The Great Sorting Out / 201 America and the Flat World Five: America and Free Trade / 225 Six: The Untouchables / 237 Seven: The Quiet Crisis / 250 Eight: This Is Not a Test / 276 Developing Countries and the Flat World Nine: The Virgin of Guadalupe / 309 Companies and the Flat World Geopolitics and the Flat World Eleven: The Unflat World / 371 Twelve: The Dell Theory of Conflict Prevention / 414 Conclusion: Imagination Thirteen: 11/9 Versus 9/11 / 441 Acknowledgments I 471 Index I 475 Kq p K :::::How the World Became Flat ::::: ONE While I Was Sleeping Your Highnesses, as Catholic Christians, and princes who love and promote the holy Christian faith, and are enemies of the doctrine of Mahomet, and of all idolatry and heresy, determined to send me, Christopher Columbus, to the above-mentioned countries of India, to see the said princes, people, and territories, and to learn their disposition and the proper method of converting them to......

Words: 170179 - Pages: 681

Free Essay

Test2

...62118 0/nm 1/n1 2/nm 3/nm 4/nm 5/nm 6/nm 7/nm 8/nm 9/nm 1990s 0th/pt 1st/p 1th/tc 2nd/p 2th/tc 3rd/p 3th/tc 4th/pt 5th/pt 6th/pt 7th/pt 8th/pt 9th/pt 0s/pt a A AA AAA Aachen/M aardvark/SM Aaren/M Aarhus/M Aarika/M Aaron/M AB aback abacus/SM abaft Abagael/M Abagail/M abalone/SM abandoner/M abandon/LGDRS abandonment/SM abase/LGDSR abasement/S abaser/M abashed/UY abashment/MS abash/SDLG abate/DSRLG abated/U abatement/MS abater/M abattoir/SM Abba/M Abbe/M abbé/S abbess/SM Abbey/M abbey/MS Abbie/M Abbi/M Abbot/M abbot/MS Abbott/M abbr abbrev abbreviated/UA abbreviates/A abbreviate/XDSNG abbreviating/A abbreviation/M Abbye/M Abby/M ABC/M Abdel/M abdicate/NGDSX abdication/M abdomen/SM abdominal/YS abduct/DGS abduction/SM abductor/SM Abdul/M ab/DY abeam Abelard/M Abel/M Abelson/M Abe/M Aberdeen/M Abernathy/M aberrant/YS aberrational aberration/SM abet/S abetted abetting abettor/SM Abeu/M abeyance/MS abeyant Abey/M abhorred abhorrence/MS abhorrent/Y abhorrer/M abhorring abhor/S abidance/MS abide/JGSR abider/M abiding/Y Abidjan/M Abie/M Abigael/M Abigail/M Abigale/M Abilene/M ability/IMES abjection/MS abjectness/SM abject/SGPDY abjuration/SM abjuratory abjurer/M abjure/ZGSRD ablate/VGNSDX ablation/M ablative/SY ablaze abler/E ables/E ablest able/U abloom ablution/MS Ab/M ABM/S abnegate/NGSDX abnegation/M Abner/M abnormality/SM abnormal/SY ab......

Words: 113589 - Pages: 455