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Tonya

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Submitted By laneda
Words 720
Pages 3
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Laneda Williams
Prof. Darla Hill
CM206-05

Describe your perception of the situation

Toya has just started working for this company and so far she is doing a good job but like everybody else Toya has room for growth and improvement. Toya doesn’t pay attention to detail or proofread her work by checking for spelling and grammar errors. It seems that Toya would get defensive if she gets negative feedback or suggestion. Personally her mentor should have not waited until her two week performance review to address these mistakes. The mentor had misled her into believing that she was doing a great job because no one had said anything different. Since, Toya doesn’t take negative feedback well the mentor should have explained or read the description of her job title this would had eliminated the confusion and a better outcome for her job performance review.

What do you think is the self-concept of Toya?

The mentor should have told Toya the things she is doing wrong but instead she was assuming that she was doing an excellent job. Toya was lacking self-esteem and confident within herself which lead to reflected appraisal because she needed a positive encouragement just to verify that she was doing her job alright. One way to think about reflected appraisals is to realize that people can behave as uppers, downer and vultures (Wood, 2010, p. 45). People act as uppers when they reflect positive appraisals about a person such as letting Toya know about her strengths and also her downer that consist of her flaws or mistakes. Also, Toya had gotten the impression that she was being attack and that is called a vulture because her whole demeanor changed once the job performance was done.
How is self-concept affecting the interaction? Is it helping it? Hindering it? Explain?

Toya’s self –concept is hindering her because the mentor notices how she is being

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