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Total Quality Management Pape

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Total Quality Management Paper

Total Quality Management Paper
Tara Edwards
University of Phoenix
MGT 449: Quality Management and Productivity
Bob Allen, BSEE, MSSM
December 16, 2009

In this paper the discussion will describe the definition on Total Quality Management or (TQM) and the effects of Quality Management on domestic and global competition. Some examples of TQM application concepts will include an explanation of why a business would use Total Quality Management (TQM) to find an opportunity to solve a problem; how TQM applies to continuous improvement of an existing product or service; and how organizations can use TQM to continue to be better than their competition.
Total Quality Management
Total Quality Management (TQM) is a comprehensive and structured approach to organizational management that seeks to improve the quality of products and services through ongoing refinements in response to continuous feedback. TQM requirements may be defined separately for a particular organization or may be in adherence to established standards, such as the International Organization for Standardization's ISO 9000 series. TQM can be applied to any type of organization; it originated in the manufacturing sector and has since been adapted for use in almost every type of organization imaginable, including schools, highway maintenance, hotel management, and churches. As a current focus of e-business, TQM is based on quality management from the customer's point of view. (Retrieved December 16, 2009/ serchcio.techtarget.com)
How Total Quality Management applies or should apply to an organization
By the words of Paul Demings, the American management expert, Mr. Demings states that the fourteen points below is what a business should apply when utilizing Total Quality Management.
1. Create a purpose of improvement of product or service, with the intent of

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