Total Quality Management
History:
The concept of quality can be seen in ancient civilization. Egyptian Pyramids and the Great Wall of China are the evidences from history. The concept of total quality was started back in 1920’s. In 1940, statistical techniques were used to check quality. In 1960 quality management became broader in meaning. In past decades quality management was limited to the production process but now quality control is concept taken as something to be applied in every line of business.

Introduction: TQM is management approach to integrate all management activities or organizational function (engineering, finance, customer service, design, marketing, and production, etc.) to focus on meeting customer needs and organizational objectives by delivering high-quality products and services. TQM is a method in which management and employees work in the same line for continuous improvements in goods and services to meet customer expectation and to achieve organizational goals. The ultimate objective of TQM is to minimize defects. The Competition based on quality has grown up in recent years. Companies are focusing on quality improvement in every line of business in order to be more competitive. Companies who do not focus on quality will not survive. Companies took quality concept as a crucial to survive in the market.

Features:

1-Customer Focus: The first and most important feature of TQM, on which it emphasis more is ‘Customer’. Company more focus on its customers. Customer focus means to focus on customer needs, requirements. What they want and what they are expecting from us. A perfectly produced product is worthless if it is not meeting customer needs.

2-Continuous Improvements: Another important feature of Total quality management is ‘Continuous Improvements’. It’s a very important feature to focus on. Company should