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Total Quality Pioneers

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W. Edwards Deming is one of the various quality pioneers in the United States. According to Deming biographer Andrea Gabor “Deming has become by far the most influential proponent of quality management in the United States” (Goestsch, Davis, p. 13, 2010). In this paper the subjects to describe are quality and its elements and how Deming’s use of the total quality elements made the pioneer successful. The elements of quality are useful in today’s environment, and this paper will also describe what is needed to ensure quality in the future. According to the American Heritage Dictionary, quality is the degree of excellence, a distinguishing attribute, and a social status or high rank (2011). From a management and organizational perspective there are several thoughts that address the meaning of quality. The ISO 9000 family of standards defines quality as the totality of a product or service features and elements that ensures the satisfaction of stated or implied needs or wants of customers (ISO, 2008). Edward Deming, one of the renowned pioneers of quality management states that quality is defined by the customer and consists of several measurement categories, and each category is considered to be important to customers (Deming, 1986). Drawing from the aforementioned definitions, quality can be defined as the ability to effectively and efficiently produce or deliver what the customers need or want while minimizing errors through the process. Edward Deming’s “quality movement” was developed in the 1940s for Japanese industrial leaders (Goetsch, Davis, 2010). Deming’s theory was developed at a time Japanese products were perceived as cheap, defective imitations in the marketplace. The Japanese industrial leaders identified the problem and invited Deming to visit so they could learn how to achieve the objectives of producing innovative high quality products. The...

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