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Total Quality

In: Business and Management

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The current issue and full text archive of this journal is available at www.emeraldinsight.com/1741-0401.htm IJPPM
60,3

A study of total quality management and supply chain management practices

268
Received January 2010
Revised March 2010
Accepted March 2010

Faisal Talib
Mechanical Engineering Section, Faculty of Engineering and Technology,
University Polytechnic, Aligarh Muslim University, Aligarh, India

Zillur Rahman
Department of Management Studies, Indian Institute of Technology Roorkee,
Roorkee, India, and

M.N. Qureshi
Mechanical Engineering Department, Faculty of Technology and Engineering,
M.S. University of Baroda, Vadodara, India
Abstract
Purpose – The purpose of this paper is to present a set of total quality management (TQM) and supply chain management (SCM) practices through an extensive literature review and to identify the relationships among them by comparing the identified TQM and SCM practices.
Design/methodology/approach – An extensive overview of the practices of TQM and SCM is carried out using published research papers and some major TQM and SCM practices were extracted.
These identified practices are then compared to explore the relationship between them for better understanding and application.
Findings – The results reveal six major TQM and SCM practices from as many as 50 TQM practices and 40 SCM practices. The paper further compares these practices and found that management support and commitment, customer focus, and supplier partnership are the most common practices found in both TQM and SCM literature, and have the strongest impact in the integration of TQM and
SCM across organizations.
Research limitations/implications – This paper focuses only on the literature review of previously published studies, further empirical study can be undertaken using these six identified practices which may allow...

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