...financial markets. In general, the present environment is contributing to extraordinary resulting figures of low inflation, low interest rates and records of over six years of central bank liquidity in the Eurozone and the US. This in respective has given rise to low risk differentiation in credit spreads and a sharp increase in asset prices (SEB 2014). About SEB SEB is regarded as one of the leading corporate- and investment banks of Scandinavia. The company is lead by CEO Annika Falkenberg and currently employs 16 000 highly-skilled people in over 20 countries around the world, hence covering different time zones, securing reach and local market knowledge with its headquarter in Stockholm. SEB serves around 2 900 large companies and institutions, 4 000 small and medium enterprises and four million private clients. SEB international operations are directed towards eleven different financial markets around the globe. SEB has received many prestigious rewards over the...
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...developed by companies goods has been directed towards attracting new consumers. In oppositions to such companies, service companies are first of all preoccupied with preserving their current customers. A frequent example, as an average, is that the cost incurred for attracting new consumers is five to six times higher that the one incurred for maintaining current ones1. Moreover, the loss of a consumer reduces the profit by approximately 118 USD, while its preservation costs only 20 USD2. Building customer relationships involve activities leading to a long term development of the relationship between the company and the customer, for both parties’ benefit. Key words: banking services, SERVQUAL Model and banking customer satisfaction, relationship marketing. Within the domain of banking services, the service process involves a multitude of relationships between the performer and the consumer. Especially, the product is the main “instrument” for creating and offering a quality service and, implicitly, for the company to prove its care for and interest in the customer’s problems. The concept of “care for and interest in the customer’s problems” is tightly related to that of providing satisfaction to the customer. In order to establish and develop a long term marketing relationship with customers, banking establishments elaborate services, so that customers benefit from effective and very accessible services, complying at the same time with the quality standards, as well. This process...
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...A study on Purchase Intentions Towards Flat and Land Properties – Influential Indicators and Measurement Statement of problem Now a days the total population of the world passes the 7 billion mark. The growth rate is also significant. The world's current (overall as well as natural) growth rate is about 1.14%, representing a doubling time of 61 years. If the growth rate goes on till 2067, it is expected that the world's population will reach 13 billion (worldbank.org). Many Asian and African countries have high growth rates. For the period 1970 to 1990, the average annual growth rate of urban population was 6.5 per cent for Bangladesh, 3.4 per cent for India and 4.2 per cent for both Pakistan and Sri Lanka (Hugo, 1992). Currently the population growth rate in Bangladesh and Pakistan is 1.6%, in India and Sri Lanka it is 1.3% and 0.9% respectively (worldstat.info). The rate of urbanization is estimated to be 5-6% annually for Bangladesh (REHAB, 2004). About 25% of the people of Bangladesh is now living in urban areas and 34% will be living by 2015 (REHAB, 2004) and 50% by 2025 (Singha D., 2001). Among the Asian countries Bangladesh is the fourth largest with the population of 142 million (BBS 2011), but in terms of the density of population Bangladesh ranked fifth where 1101 people live in a square kilometer. Increased population growth generally represents problems for a country – because of increased need for food, cloths, accommodation, infrastructure, and services...
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...and Abilities Paper The professional association that interests me is the American Management Association. The American Management Association, I like to consider the proverbial “icing on the cake” of my college education. “The AMA is the world’s leading membership based management development organization.” “Customers and members worldwide learn superior business skills and best management practices from top practitioners through a variety of seminars, conferences, assessments, and even customized learning solutions, publications, and online resources” (About Us: American Management Association, 2010). The AMA website at http://www.amanet.org allows anyone to register free and can access a limited amount of useful information and classes. However, they offer a multitude of membership packages for individuals, teams, and organizations ranging from lowest price of $45 to the highest price of $1,995. The package, depending on the type, will give a member access to most anything the AMA has to offer. A student membership package is also available for $95 and allows access to everything a student will need to achieve that extra professional edge. I will be purchasing my membership next week and I am eager to try the training sessions so that I may stimulate my brain even more and learn new and innovative ideas. The American Management Association will help me to look appealing in workforce through knowledge I acquire through resources...
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...Business 650: Managerial Finance Dr. Samantha Duhn Introduction Supply chain management (SCM) is the management of a network of interconnected businesses involved in the ultimate provision of product and service packages required by end customers. Supply chain management spans all movement and storage of raw materials, work-in-process inventory, and finished goods from point of origin to point of consumption. Supply chain management is a concept that is applicable to many industries. Supply chain management is also a consideration of all possible events and factors that can affect, change, or disrupt a product. The supply chain starts very early, in planning stages, and extends through the re-use of an obsolete product. In many cases the supply chain includes the collection of goods after consumer use for recycling. Supply change management is a key to successfully managing inventory within the manufacturing industry and works by combining the of art and science that goes into improving the way your company finds the raw components it needs to make a product or service and deliver it to customers (Wailgum, 2008). The Process of SCM Supply chain management is a complex process comprised of many simple steps and strategies outlined here. Planning is essential to the SCM process. This is the strategic portion of SCM. Companies need a strategy for managing all the resources that go toward meeting customer demand for their product or service. A big piece of SCM planning...
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...DEVELOPMENT AREAS, DATABASE ACQUISITION AND CUSTOMER ACQUISITION Understanding the details of various online marketing products that are being offered under a package for the real estate companies. Acquiring the potential customers’ database. Making customized proposals for these potential customers based on their needs. Analyzing the online marketing done by the competitors of these customers and including that in the proposal. Approach the potential customers and present the proposals to them. Follow up with the approached customers and try to fix the deal with them. ACKNOWLEDGEMENT Company Project Study in P-Square, Pune was an excellent and highly enriching experience which taught me the various important facts about Business Development for a company. I would like to express my heartfelt gratitude to Mr. Atul Poharkar, Mr. Rohan Dalvi and Mr. Nilesh Palressha for not only guiding me from time to time but also giving me extremely valuable insights. I would like to express my sincere gratitude to Mrs. Atul Poharkar, firstly for giving me an opportunity to apply myself and then for taking time out from his very busy schedule to give me all the help I needed. This acknowledgment would be incomplete without expressing my thanks to everybody, including my partner, in P-Square, Pune who took time and effort to share their views to guide me during these enriching two months. * * * Sachin Gupta Table of Contents Executive Summary1 About P-Square4 ...
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...MAJOR ISSUES AND TRENDS IN OPERATIONS MANAGEMENT I. COMPUTER AIDED MANUFACTURING/COMPUTER AIDED DESIGN * It is the use of computer software to control machine tools and related machinery in the manufacturing of workpieces. * It also refers to the use of a computer to assist in all operations of a manufacturing plant, including planning, management, transportation and storage. * Its primary purpose is to create a faster production process and components and tooling with more precise dimensions and material consistency, which in some cases, uses only the required amount of raw material (thus minimizing waste), while simultaneously reducing energy consumption. * It is a subsequent computer-aided process after computer-aided design (CAD) and sometimes computer-aided engineering (CAE), as the model generated in CAD and verified in CAE can be input into CAM software, which then controls the machine tool CAD / Computer-Aided Design Computer-aided design (CAD) is the use of computer programs to create two- or three-dimensional (2D or 3D) graphical representations of physical objects. CAD software may be specialized for specific applications. CAD is widely used for computer animation and special effects in movies, advertising, and other applications where the graphic design itself is the finished product. CAD is also used to design physical products in a wide range of industries, where the software performs calculations for determining an optimum shape...
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...particularly critical as ACC’s Sunnyvale plant has recently been experiencing rising costs and deteriorating product quality. Consequently, the present analysis will examine the manufacturing strategies of American Connector Co. and DJC Corp. from a SWOT (Strengths, Weaknesses, Opportunities, and Threats) perspective in order to determine the potential impact of JDC’s entry into the US connector market. American Connector Company Mass Customization Manufacturing Strategy • Strengths DJC Corporation Product-Focused Manufacturing Strategy • • • ACC’s Sunnyvale plant produces a large variety (4,500) of connectors. This allows the company to provide just about any kind of connector that a customer could want. Products are customized and stateof-the-art. They also exceed customers’ expectations. Batch processing and automated assembly facilitate production of large quantity of products (600 million units per year). ACC is committed not only to product variety and quantity but product quality as well. Production process is flexible and easily accommodates customers’ needs. Mass customization approach focuses on product innovation rather than cost reduction. • • • • JDC’s Kawasaki plant produces a small variety (640) of connectors. This reduces...
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...Customized Learning Theory Eric L. Maddox Liberty University According to Slavin (2012), Gardner’s theory of multiple intelligences suggests the learning objectives and lessons should be in a variety of ways and he also lists nine intelligences. The educational system has revised the curriculum so teachers are encouraged to use many different teaching strategies within the class to include music, cooperative learning, role play (hands-on), discussion and many other strategies. This paper seeks to focus on incorporating games into the modern classroom and curriculum as a strategy for student learning following the 21st Century learner profile. The paper also examines playing games in classroom and its effects on the students’ communication skills. My customized learning theory involves playing games during a 90 minute learning block, but also using the brain-based strategies suggested by Dr. Marcia Tate in order to keep the class actively engaged. Understanding learning theories are vital to the classroom teacher and also to the student learner. The students in the modern day classrooms are very different from the 1990 to 2002 school students. The modern-day students think their lives revolve around cell-phone usage and technology; however, previously the students were taught lecture style. Many theories have been created to address how students learn and think; therefore, teachers have to be cognizant of the different ways to reach learners. Not every student will...
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...relationship of collaboration and innovation is ensuring that everyone, from the people that work for the company, to include the management, to the suppliers, is involved somehow in their ultimate goal which is provide quality goods for their consumer base. This will also enable them to stay competitive in the market. 2：P & G took a close look at what they needed. They were interested in something that would support their systems that were based primarily on Microsoft systems. They wanted collaboration systems that would be easily adapted to by their employees. They wanted a system that would bring “real-time collaboration services, including calendars, schedules, workflow, virtual meeting sites, instant messaging, and virtual conferencing”. Their main system that they adopted, Teamcenter, gave them just that. It was easy to adopt, it was cost effective, and it supported the Microsoft-based IT infrastructure that they operated off of. It also provided them with the form of visual collaboration that they desired, CAD-neutral format. The Teamcenter system gives the user a “customized view” of product information. It lets the user, such as the suppliers and employees, see their work in whatever format suits them, even the CAD-format content such as graphs. It also lets them share this information across the world, bridging geographical and time zone gaps. 3.it help P&G developing product and finding better ways to innovate new ideas , make their service , network be better...
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...Asia Pacific Journal of Marketing & Management Review__________________________________________ ISSN 2319-2836 Vol.2 (6), June (2013) Online available at indianresearchjournals.com FACTORS AFFECTING PURCHASE DECISION OF CARPENTERS FOR LAMINATES UMA SHANKAR SINGH*; SRITAM KUMAR PADHI** *PH.D. (FULL TIME RESEARCH SCHOLAR) INSTITUTE OF BUSINESS AND COMPUTER STUDIES SIKSHA „O‟ ANUSANDHAN UNIVERSITY BHUBANESWAR, ODISHA, INDIA **MBA INSTITUTE OF BUSINESS AND COMPUTER STUDIES SIKSHA „O‟ ANUSANDHAN UNIVERSITY BHUBANESWAR, ODISHA, INDIA _____________________________________________________________________________________ ABSTRACT The main reason to conduct this study is to find out the factors which compel or attract a carpenter to choose a laminate or veneer for his clients. This project report is revealing the state of mind of the carpenters with the changing environment. How the carpenters reacted with the change in customer preference and with the introduction of a large number of companies dealing with laminates and veneers. To know this a survey conducted using a structured questionnaire containing the items which helped in obtaining the desired information from the carpenters. Carpenters were approached targeted the capital city Bhubaneswar of Odisha state in India The aim and motive of carrying this project is to know about the brand awareness and consumer preference for laminates. The objective of this research is to find out the foremost factors...
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...cooQ1 How serious is the threat of DJC to American Connector Company? Answer - The threat of DJC to American Connector Company is very high. Following are the reasons: Ø If DJC sets up manufacturing base in USA, as per the exhibit 7 and exhibit 8 the raw material cost for DJC in USA will drastically reduce. Current Raw material product and packaging cost is 14.89 which will reduce to 8.93 in USA.As the raw material cost is almost half of the total finished goods cost, the raw material cost reduction would be substantial. Cost head | KAWASAKI ($/1000 Units) | PLANT IN USA | Raw material, Product + Packaging | 12.13+2.76=14.89 | 14.89 * 0.6 =8.93 | · Ø As Sunnyvale’s defect rates are at 26000 PPM of production which is relatively high. The Quality control of DJC is process centric where each process is QC monitored unlike in Sunnyvale its end product inspection. The quality losses of DJC and ACC over total production are 0.7% and 1.6%. So, Quality is one grey zone which needs to be addressed by ACC. Ø Work in process inventory cost is very high in case of ACC in comparison to DJC. This in turn is reduces connector output per square foot as extra space is required for WIP and finished goods(15.1 of Kawasaki VS. 10.9 of Sunnyvale). Ø As Kawasaki plant is working for 24hrs/day thus the asset utilisation is maximum and Connector output per employee is very high. (75.4% of Kawasaki VS. 30.2% of Sunnyvale) Ø Due to high number of product variations...
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...Business Intelligence-The Next Ruler of IT Monalisa Mishra “In GOD we trust for everything else we need data” -W. Edwards Deming In the present era the old saying has become the buzz of corporate circle and going forward this will be the base principle of decision makers across the world. Welcome to the era of objective thinking powered by technology that has given a new dimension to business and management. With the passage of time more and more companies are coming forward to adopt, improvise and leverage on technology and Business Intelligence has proved to be the flag bearer in this upcoming trend. Business Intelligence, in layman terms, is data converted to information and available in ready to use format that can be further analyzed, modified and transformed as per the changing demand. The industries today are mostly into some or other form of nascent technology that speaks of raw form of information. Basically, these systems are into huge data repository that provides real time information or basics analytic tools that can provide historical analysis. But the future has a lot more to offer. Imagine an automotive plant with fluctuating marketing demand , supply chain constraint and increasing production costs. In such a scenario, we can only expect something beyond human intelligence to give smart solution that approximately optimizes every aspect. Now let us think of a system that is integrated with the production system and marketing technical system. This system...
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...Basic, and C++ . This raised my interest towards computes more and it made me opt for Computer Science as my field in undergraduate course , in Maharaja Surajmal Institute Of Technology. In 2nd year I excelled in courses like software engineering and, java and web development, computer networks, computer architecture, database management system. These subjects fascinated me to so extent that I have...
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...Objective To obtain a management position with a company offering the opportunity for professional development by allowing me to utilize my customer service and people skills to help maximize company profits and contribute to the success of the business operations. Summary A results-driven professional with expertise in people, sales, and customer service. Proven proficiency in work task management, problem identification and solution implementation with an eye toward bottom line results. Ability to be a positive motivator, combining creativity with strong verbal, written and analytical skills. Background with a Fortune 200 Company, excellent internal performance of customer service. Proven performer with demonstrated ability to gain account loyalty and impeccable quality that represents operations. Exceedingly well organized, flexible, exhibits a “can do” positive, upbeat attitude in all areas, and enjoys a challenge. Employment History 05/2010 - 03/2012 Capital One Financial Glen Allen, VA Secured Messaging Specialist Responded to customer email inquiries relating to consumer debit card accounts. Successfully met all department goals. Customized letters to customers to give updated information on customer inquiry ranging from general information to filing claims per their request following Bank Regulation E policy. Accomplishments * Promoted to Secured Messaging Specialist on September 01, 2011, by demonstrating mastery in all core expectations, while...
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