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Toys R Us Case Study

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Navigation and the Impact on Breast Care Christina Reid-Brown
California Baptist University
Foundations of Management BUS 503A February 9, 2015 Dr. Marc Weinger

Abstract

This research paper evaluated the relationship between navigation and navigator roles as they

relate to the patient journey with breast cancer. The goal of the research was to determine if these

care coordination models eliminated institutional barriers experienced by patients trying to

coordinate breast care in a complex healthcare system. It also evaluated the effectiveness of the

navigator role as it supports the elimination of barriers to care for minorities and women living in

low-income and underserved communities. This study reviewed the results from surveys given to

women being treated for breast cancer at different hospitals, and cancer clinics to determine if

navigation improves patient access to appropriate evidence-based healthcare. The findings

showed higher patient satisfaction and compliance, continuity of care, decreased anxiety levels,

and increased social support systems from families and friends when navigation services were

provided.

Key Words:
Patient Navigator; Breast Care Coordinator; Breast Care Patient Navigator; Breast Cancer in

Women; Current Studies involving Breast Cancer

Introduction
Breast cancer is the second leading cause of death and the most common disease found in women living in the United States (Basu, Linebarger, Gabram, Patterson, Amin, & Ward, 2013). The American Cancer Society estimates at least 207,090 women will be diagnosed annually with invasive breast cancer (Kober, Padula, Gray, & Powell, 2011). The mortality rate for breast cancer remains high among ethnic minorities and women living in underserved communities (Gabitova, & Burke, 2014). ). A…...

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