Table of Contents
Section 1. Introduction
1.1 Profile
1.2 Vision
1.3 Mission
1.4 Core Values
Section 2. Organizational Profile
2.1 Core Bureaus
2.2 Services
2.3 Regional Operations
2.4 Management Responsibilities
2.5 Organizational Structure as whole and per department

Section 3. Journey Milestone

Section 4. Application and Scope
4.1 Application
4.2 Scope of the Quality Management System

Section 5. The Quality Management System
5.1 QMS Mandate
5.2 Description of QMS
5.3 Process Model

Section 6. Quality Policy

Section 7. Measurement, Analysis and Improvement
7.1 General
7.2 Monitoring and Measurement
7.2.1 General

7.2.2 Customer Satisfaction
7.2.3 Internal Audit
7.2.4 Monitoring and Measurement of Processes
7.2.5 Monitoring and Measurement of Product
7.3 Control of Non-Conformin Products
7.4 Analysis of Data
7.5 Improvement
7.5.1 Continual Improvement
7.5.2 Corrective Action
7.5.3 Preventive Action

Section 8. Procedures
8.1 Control of Documents, DPWH-QMSP-01
8.2 Internal Quality Audit, DPWH-QMSP-03
8.3 Corrective Action, DPWH-QMSP-05
8.4 Preventive Action, DPWH-QMSP-06

Section 9. Appendices

I.

INTRODUCTION

PROFILE
The Department of Public Works and Highways (DPWH) is the state’s engineering and construction arm. As a public service agency, its primordial concern is to find the most effective and efficient ways to service its clientele- the Filipino people. The DPWH is one of the largest organizations in the executive branch in terms of size and budget. It is composed of six (6) Bureaus, nine (9) Services, 16 Regional Offices, 182 District
Engineering Offices and 20 Project Management Offices.
It is blessed with having people with bright minds in engineering in fulfilling its mandate.
Its strategies are centered on a function that crosses the whole project development cycle in infrasructure development from planning, design, procurement, construction, to