Premium Essay

Tqm - Interesting Info I Found on the Net

In: Business and Management

Submitted By bezaell
Words 60646
Pages 243
QUALITY MANAGEMENT
MBA
453
PAPER 453 : QUALITY MANAGEMENT
Unit – 1
Concept of Quality – Quality as customer delight – Quality as meeting standards – Actual vs Perceived quality – Concept of total quality – Design, inputs, process and output – Need for Quantity – Function of quality –
Philosophy of quality – Old vs new – Quality as a problem and as a challenge – 6 sigma concept.
Unit – 2
Quality Management : Fundamentals evolution and objectives – Planning for quality – Quality process – Statistical
Process Control – (SPC) and acceptance sampling – Quality assurance – Total quality management.
Unit – 3
Quality and Productivity – Quality and cost – Is quality of cost – Benefits of quality – Competition in quality – Role of MNCs in emergence of global quality.
Unit – 4
Quality System – Total quality control system vs total quality management system – Total Quality Control (TQC) in
Japan, US, Europe – Elements of TQC – Just in time, quality circles, quality teams.
Unit – 5
Total Quality Management (TQM) – Elements – TQM in global perspective – Global bench marketing – Business
Reengineering – Global standards – ISO 900 series – quality manual – Barriers to TQM.
Unit – 6
Total Quality Management and Leadership – Implementing TQM – Market choices – Marketing customer requirements – Maintaining competitive advantage - Core competence and strategic alliances for ensuring quality –
Quality review, recognition and reward – Quality awards.
QUALITY MANAGEMENT
UNIT – 1
1.1 Quality
Quality, cost and productivity are still fundamental concerns for management worldwide. The concept of quality has been around us for a vary long time. The characters for quality appear in ancient Chinese and Indian writings.
Quality is the vary essence of humanity. The concept of cost too has been around us for at least 10,000 years. Its beginning can be traced to the

Similar Documents

Premium Essay

Quality Managment

...ISBN 978‐9948‐03‐638‐8  Q uality Congress   Middle East 2 Dubai (7-9 April, 2008) Creating an Architecture of Quality and Excellence in the Middle East:  Responsibilities, Challenges and Strategies        Proceedings of Congress     Edited by  Najwa Sami Dham  &  Syed Aziz Anwar        e‐TQM College  P.O. Box 71400  Dubai  United Arab Emirates     (1) ISBN 978‐9948‐03‐638‐8  Table of Contents   Foreword ___________________________________________________________________ 6 Professor Mohamed Zairi, Chairman, Quality Congress Middle East 2 ______________________ 6 Research Papers ______________________________________________________________ 7 TQM and its Implementation in Higher Education of Iran _________________________ S.A. Siadat _____________________________________________________________________ M. Mokhtaripour _________________________________________________________________ R. Hoveida _____________________________________________________________________ 8 8 8 8 Quality: From Where to Where? ___________________________________________ 12 Alan Brown ___________________________________________________________________ 12 The Impact of Educational Quality Models on Schools’ Performance in Dubai ________ 20 Kalthoom Al Balooshi ____________________________________________________________ 20 Wafi Dawood __________________________________________________________________ 20 Management Education and Development in the United Kingdom _________________...

Words: 137918 - Pages: 552

Premium Essay

Case Study

...Instructors Manual Case Studies Table of Contents Introduction Shipper Manufacturing Company ………………………………............ C-2 FHE, Inc. ……………………………………………………………….. C-5 Early Supplier Integration in the Design of the Skid-Steer Loader……... C-9 Process Design Eastern Gear, Inc. ………………………………………………………. C-17 Southwest Airlines: Singin’ the (Jet) Blues …………………………….. C-21 The Field Service Division of DMI ……………………………………. C-29 Pharmacy Service Improvement at CVS (A) …………………………… C-36 U.S. Stroller …………………………………………………………….. C-37 Quality Customer-Driven Learning at Radisson Hotels Worldwide ……………. C-41 Quality at Gillette Argentina …………………………………………… C-46 Bayfield Mud Company ………………………………………………… C-47 Six Sigma at 3M, Inc. …………………………………………………... C-53 Capacity and Scheduling Crocs: Revolutionizing an Industry’s Supply Chain Model for Competitive Advantage …………………………………….. C-58 Unifine Richardson …………………………………………………….. C-59 eBags: Managing Growth ……………………………………………… C-60 Merriwell Bag Company ……………………………………………….. C-69 Lawn King, Inc. ………………………………………………………… C-74 World Industrial Abrasives ……………………………………………... C-84 Inventory Consolidated Electric …………………………………………………... C-88 Southern Toro Distributor, Inc. ………………………………………… C-93 ToysPlus, Inc. …………………………………………………………... C-99 SHIPPER MANUFACTURING COMPANY Teaching Notes Synopsis and Purpose Shipper Manufacturing Company is a manufacturer of electrical products, laminated materials...

Words: 33168 - Pages: 133

Premium Essay

Why Do I Have to Do This

...Baya Ou Yang • Studying at the University of Melbourne – Arts (majoring in Media & Communications) Business Management Past-student perspective • Tutored Business Management 2013 • ATAR 99.35 – Study Score of 46 for Business Management (2011) Baya Ou Yang 2012 VCE Graduate Study Scores: Exam Marks Study Score Exam Mark / 65 Study Score Exam Mark / 65 50 65 39 48 49 64 38 46 48 63 37 44 47 62 36 42 46 61 35 40 45 59 34 38 44 58 33 36 43 56 32 34 42 54 31 32 41 52 30 30 40 50 29 Revising Smart 28 Revising Smart • Make A Definition Sheet Every key term needs a definition Everyday terms you know the definition for, still DEFINE Eg. Organisation, Productivity • • Don’t use the words in the term www.engageeducation.org.au Summary & Definition Sheets Practice Exams Questions from text book Memorising Revising Smart Make A Summary Sheet THE MOST IMPORTANT THING YOU CAN DO BEFORE THE EXAM 1 THE STUDY DESIGN Revising Smart AREA OF STUDIES (5): UNIT 3: • • • AOS1: LSOs in context AOS2: Internal environment of LSOs AOS3: Operations Management Use these dot points as sub-headings for your summary sheets UNIT 4: • • AOS4: Human Resource Management AOS5: Change Management YOUR SUMMARY SHEET Revising Smart Questions from text book ...

Words: 10141 - Pages: 41

Premium Essay

Environmental Analysis

...VIEW Strategic Human Resource Management Taken from: Strategic Human Resource Management, Second Edition by Charles R. Greer Copyright © 2001, 1995 by Prentice-Hall, Inc. A Pearson Education Company Upper Saddle River, New Jersey 07458 Compilation Copyright © 2003 by Pearson Custom Publishing All rights reserved. This copyright covers material written expressly for this volume by the editor/s as well as the compilation itself. It does not cover the individual selections herein that first appeared elsewhere. ii Permission to reprint these has been obtained by Pearson Custom Publishing for this edition only. Further reproduction by any means, electronic or mechanical, including photocopying and recording, or by any information storage or retrieval system, must be arranged with the individual copyright holders noted. This special edition published in cooperation with Pearson Custom Publishing. Printed in the United States of America 10 9 8 7 6 5 4 3 2 1 Please visit our web site at www.pearsoncustom.com ISBN 0–536–72690–6 BA 996748 PEARSON CUSTOM PUBLISHING 75 Arlington Street, Suite 300 Boston, MA 02116 A Pearson Education Company iii iv Table of Contents SECTION ONE ................................................................. 1 An Investment Perspective and Human Resources .... 2 HUMAN RESOURCE INVESTMENT CONSIDERATIONS ...6 INVESTMENTS IN TRAINING AND DEVELOPMENT ..... 14 INVESTMENT PRACTICES FOR IMPROVED RETENTION ..................

Words: 132738 - Pages: 531

Premium Essay

Branding Satisfaction in the Airline Industry: a Comparative Study of Malaysia Airlines and Air Asia

...African Journal of Business Management Vol. 5(8), pp. 3410-3423, 18 April, 2011 Available online at http://www.academicjournals.org/AJBM ISSN 1993-8233 ©2011 Academic Journals Full Length Research Paper Branding satisfaction in the airline industry: A comparative study of Malaysia Airlines and Air Asia Kee Mun, Wong* and Ghazali, Musa Faculty of Business and Accountancy, University of Malaya, 50603 Kuala Lumpur, Malaysia. Accepted 23 March, 2011 Brand is crucial in differentiating the superiority of products or services over others. This is an exploratory study examining the differences in brand satisfaction between Malaysian Airlines (full service airlines) and Air Asia (low cost airlines) in Malaysia. 350 usable questionnaires were obtained from respondents in the two main airlines terminals in Kuala Lumpur. Exploratory factor analysis revealed seven brand satisfaction dimensions which are tangibles, price, core service, reputation, publicity, word-of-mouth, and employee. Generally, respondents were not satisfied with all brand dimensions of both airlines. The level of brand dissatisfaction is also higher for Malaysian Airlines compared with Air Asia. Air Asia was perceived better than Malaysian Airlines in price, publicity, and word-of-mouth. On the other hand, Malaysian Airlines was perceived better in tangibles, core service, reputation, and employee. The paper highlights some of its theoretical, managerial and marketing implications to the development of airline...

Words: 10614 - Pages: 43

Premium Essay

Cima P2

...Notes CIMA Paper P2 Management Performance For exams in 2013 theexpgroup.com CIMA P2 Performance Management ExPress Notes Contents About ExPress Notes 1. 2. 3. 4. Pricing and Product Decisions Cost planning and analysis Budgeting and Management Control Control/Performance Measurement of Responsibility Centres 3 7 22 31 37 Page | 2 © 2013 The ExP Group. Individuals may reproduce this material if it is for their own private study use only. Reproduction by any means for any other purpose is prohibited. These course materials are for educational purposes only and so are necessarily simplified and summarised. Always obtain expert advice on any specific issue. Refer to our full terms and conditions of use. No liability for damage arising from use of these notes will be accepted by the ExP Group. theexpgroup.com CIMA P2 Performance Management ExPress Notes START About ExPress Notes We are very pleased that you have downloaded a copy of our ExPress notes for this paper. We expect that you are keen to get on with the job in hand, so we will keep the introduction brief. First, we would like to draw your attention to the terms and conditions of usage. It’s a condition of printing these notes that you agree to the terms and conditions of usage. These are available to view at www.theexpgroup.com. Essentially, we want to help people get through their exams. If you are a student for the CIMA exams and you are using these notes for yourself only, you...

Words: 12353 - Pages: 50

Premium Essay

Test

...Instructor’s Manual Operations and Process Management: Principles and Practice for Strategic Impact Second Edition Nigel Slack Stuart Chambers Robert Johnston Alan Betts ISBN: 978-0-273-71852-9  Pearson Education Limited 2009 Contents Part 1: Teaching Guide ........................................................................................................................................ 7 Chapter 1: Operations and processes.................................................................................................................... 8 Chapter 2: Operations strategy ........................................................................................................................... 12 Chapter 3: Supply network design...................................................................................................................... 19 Chapter 4: Process design 1 – positioning.......................................................................................................... 22 Chapter 5: Process design 2 – analysis ............................................................................................................... 26 Chapter 6: Product and service design processes ............................................................................................... 31 Chapter 7: Supply chain management ................................................................................................................ 34 Chapter...

Words: 179416 - Pages: 718

Premium Essay

Holly Farm

...Robert Johnston Stuart Chambers Christine Harland Alan Harrison Nigel Slack Cases in Operations Management third edition Cases in Operations Management We work with leading authors to develop the strongest educational materials in operations management, bringing cutting-edge thinking and best learning practice to a global market. Under a range of well-known imprints, including Financial Times Prentice Hall, we craft high quality print and electronic publications which help readers to understand and apply their content, whether studying or at work. To find out more about the complete range of our publishing, please visit us on the World Wide Web at: www.pearsoneduc.com THIRD EDITION Cases in Operations Management Robert Johnston Warwick Business School, University of Warwick Stuart Chambers Warwick Business School, University of Warwick Christine Harland School of Management, University of Bath Alan Harrison Cranfield School of Management, Cranfield University Nigel Slack Warwick Business School, University of Warwick Pearson Education Limited Edinburgh Gate Harlow Essex CM20 2JE United Kingdom and Associated Companies throughout the world Visit us on the World Wide Web at: www.pearsoned.co.uk First published 1993 Second published 1997 Third Edition 2003 © Robert Johnston, Stuart Chambers, Christine Harland, Alan Harrison and Nigel Slack 1993, 2003 The rights of Robert Johnston, Stuart Chambers, Christine Harland, Alan Harrison...

Words: 207956 - Pages: 832

Premium Essay

Credit

...ADMINISTRATION SUBMITTED BY AVINASH KUMAR MASTER IN BUSINESS ADMINISTRATION- IVTH SEM ROLL NO- 1208007298 (2012-2014) UNDER THE GUIDANCE OF: External Guide: Mr. Akshat Kapoor (HR Manager) Submitted To: Internal Guide: Mr. Shakti Tiwari (MBABR0017) Sikkim Manipal University, Sasaram ACKNOWLEDGEMENT Knowledge must be confined to ivory power but must step out and find practical application. This becomes possible with summer training stepping into provide grounding professional career. Two months of training in HCL Technologies Limited really fulfill this objective. I would like to express my sincere gratitude to Mr. Akshat Kapoor, (HR-Manager) HCL Technologies Limited for providing me an opportunity to undertake this project work. Last but not the least; I would like to thank those who were directly or indirectly responsible for the successful completion of the project. 1 DECLARATION I hereby declare that the project entitled on the Recruitment and Selection process at HCL Technologies Limited submitted to the SIKKIM MANIPAL UNIVERSITY, in partial fulfillment of the degree of Master Of Business Administration (MBA) is my original and not submitted for award of any other degree, diploma or other similar award. Date :-02-06-2014 AVINASH KUMAR Roll No 1208007298 Place :-Sasaram 2 CONTENTS  INTRODUCTION  PROFILE OF HISTORICAL DEVELOPMENT AND STATUS QUO OF HCL  CONCEPTUAL FRAME WORK OF RECRUITMENT PROCESS  RECRUITMENT PROCEDURE IN HCL  CONCLUSION...

Words: 15095 - Pages: 61

Premium Essay

The Big Book for Small Business

...OF SMA L L B U S I N E S S BIG BOOK THE Y O U D O N ’ T H AV E T O R U N Y O U R B U S I N E S S B Y T H E S E AT O F Y O U R P A N T S TO M G E GAX with Phil Bolsta Previously published as By the Seat of Your Pants This book is dedicated to my father, Bill, an old soldier who battles every day to overcome a horrendous stroke. He was a model enlightened entrepreneur, a fact that took me years to appreciate. His compassion with his employees and dedication to service inspired me to be a better businessman and a better person. When I was growing up, he liked to say, “Son, the most important word in the English language is ‘empathy.’ ” When I told him I was starting a business, his first words were, “Always treat your employees right.” He learned that appreciation the hard way, losing his father at a young age and countless war buddies in the trenches. But his love for God, country, and his fellow citizens never wavered. This one’s for you, Dad. CONTENTS Foreword by Richard Schulze, Found er and Chair man, Best Buy ix Introduction: Living by the Seat of My Pants: A Jour ney from Clueless to Cashing In xi PART I Setting Up Shop: What Ever y Budding Entrepreneur Needs to Know 1 1. Make Up Your Mind: Uncommon Factors to Consider Before Quitting Your Day Job 2. Research the Market: Analyzing the Data to Determine Your Niche 3. Write the Business Plan: Building Your Blueprint for Success 4. Find Funding: Raising Capital Without Relinquishing...

Words: 130379 - Pages: 522

Premium Essay

Crm Conceptual Framework

...maintain, and build up a network with individual consumers and to continuously strengthen the network for mutual benefit of both sides, through interactive, individualized and value-added contacts over a period of time”. The core theme of all CRM and relationship marketing perspectives is its focus on co-operative and collaborative relationships between the firm and its customers, and/or other marketing actors. CRM is based on the premise that, by having a better understanding of the customers’ needs and desires we can keep them longer and sell more to them. Growth Strategies International (GSI) performed a statistical analysis of Customer satisfaction data encompassing the findings of over 20,000 customer surveys conducted in 40 countries by Info quest. The conclusions of the study were: • A Totally Satisfied Customer contributes 2.6 times more revenue to a company as a Somewhat Satisfied Customer. • A Totally Satisfied Customer contributes 17 times as much revenue...

Words: 18165 - Pages: 73

Premium Essay

Business Ib

...CHAPTER ONE – BUSINESS ORGANIZATION AND ENVIRONMENT Unit 1.1 – Nature of Business Activity • A business is a decision-making organization that uses inputs to produce goods and/or services  Inputs: resources used in the production process  Outputs/products include:  Goods: physical, tangible products  Services: intangible products  Exist to satisfy the needs (basic necessities) or wants (desires) of people, organizations and governments  Important to have clearly defined functions/processes  Ex. human resources, production, marketing and finance Customers: people/organizations that buy the product Consumers: those who use the product Consumer goods: sold to the general public and can be split into:  Consumer durables: products that last a long time  Non-durables: products that needs to be consumed very shortly after purchase Capital goods: purchased by other businesses Added value: difference b/w the value of inputs and the value of outputs  Allows a business to sell its products for more than production cost (leads to profit)  Comes in the form of:  Speed/quality, prestige, brand image, feel-good factor, perceived value, inability to achieve cheaper products elsewhere Opportunity cost: best alternative decision that is foregone when making a decision  Leads to rational decision making  Choose options that will generate the highest valued benefits to the business Role of profit:  Acts as incentive to produce  Acts as the reward for risk takers  Encourages innovation...

Words: 30408 - Pages: 122

Free Essay

Gd-Pi

...Personal Interview calls from India’s top bschools have been posting entire and detailed transcripts of their admission interviews immediately after they happen, so that others slotted for later interviews can learn what GDPI is going to be like this year. This book is a collection of dozens of handpicked GDPI experiences from the country’s top bschools during the admission years 2005, 2006, 2007, 2008, 2009 and 2010. In this edition, we have included over 180 GDPI experiences from the admission processes of IIM Ahmedabad, IIM Bangalore, IIM Calcutta, IIM Indore, IIM Lucknow and IIM Kozhikode. A team of 33 volunteers, who are themselves at some stage of the MBA admissions process, were asked to make the selections based on what seemed most interesting and...

Words: 178933 - Pages: 716

Premium Essay

Marketing Real People, Real Choices

...c MARKETING 7E People real Choices This page intentionally left blank MARKETING 7E People real Choices Michael R. SAINT JOSEPH S SOLOMON ’ U OLLINS NIVERSITY Greg W. MARSHALL R C STUART OLLEGE Elnora W. THE UNIVERSITY OF SOUTH CAROLINA UPSTATE Prentice Hall Boston Columbus Indianapolis New York San Francisco Upper Saddle River Amsterdam Cape Town Dubai London Madrid Milan Munich Paris Montreal Toronto Delhi Mexico City Sao Paulo Sydney Hong Kong Seoul Singapore Taipei Tokyo Editorial Director: Sally Yagan Editor in Chief: Eric Svendsen Acquisitions Editor: Melissa Sabella Director of Editorial Services: Ashley Santora Editorial Project Manager: Kierra Bloom Editorial Assistant: Elisabeth Scarpa Director of Marketing: Patrice Lumumba Jones Senior Marketing Manager: Anne Fahlgren Marketing Assistant: Melinda Jensen Senior Managing Editor: Judy Leale Project Manager: Becca Richter Senior Operations Supervisor: Arnold Vila Creative Director: Jon Christiana Senior Art Director: Blair Brown Text and Cover Designer: Blair Brown Media Project Manager, Production: Lisa Rinaldi Media Project Manager, Editorial: Denise Vaughn Full-Service Project Management: S4Carlisle Publishing Services Composition: S4Carlisle Publishing Services Printer/Bindery: Courier/Kendalville Cover Printer: Courier/Kendalville Text Font: Palatino Credits and acknowledgments borrowed from other sources and reproduced, with permission, in this textbook...

Words: 227255 - Pages: 910

Free Essay

Prop Hc

...economic, Social and enviromental performance member of the mol group annual report 2008 tvK at a glance Key financial and operating data Letter from the Chairman Overview of the environment OUR BUSINESSES Major Strategic Goals Consolidated Companies Our Production Our Sales 4 6 8 12 16 20 22 28 FINANCIAL AND OPERATIONAL PERFORMANCE Management Discussion and Analysis on the results 34 Independent Auditor’s report 46 Consolidated Financial Statements 49 Supplement to the consolidated financial statement 55 1 10 Key Corporate Data SUSTAINABILIT y REPORT Main results and goals Protecting the Environment Human Focus Our Quality Management Our Social Commitment Performance indicators CORPORATE GOVERNANCE Corporate Governance Integrated Risk Management Board of Directors Top Management Structure of Organization of TVK Plc. Supervisory Board Report by the Supervisory Board Corporate Information GLOSSARY OF TERMS SHAREHOLDER INFORMATION STATEMENT OF RESPONSIBLIT Y 1 16 122 125 132 133 136 142 150 152 156 158 159 161 162 165 168 169 2 tvK annual report 2008 content tvK at a glance Tisza Chemical Group Public Limited Company (TVK Plc. or TVK) operates in Tiszaújváros, as a member of the Petrochemical Division of the MOL Group, and cooperates integratedly with Slovnaft Petrochemicals, s.r.o., in Bratislava. We are supplying polymers mainly to European plastic processing companies, and our olefin sales are significant mainly towards the Hungarian chemical and...

Words: 53786 - Pages: 216