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Training and Tech Support with Ehr

In: Science

Submitted By Iamaphoenix
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Training is an important aspect when deciding which EHR to choose. A successful training program involves multiple parties, from administration providing direction, to the vendor providing the right training program, to the employees preparing for and accepting the training (Matthews, 2013). One area to start with in regards to training, would be doing an initial assessment of the organizations employees and finding out their comfort levels with computers and their proficiencies related to information technology. There should also be a discussion about who in the organization would be the go-to person, who can answer questions about servers, disaster recovery plans, interfaces, etc (Matthews, 2013). It would be important to find a vendor who can design a customized training program based on the individual needs of the organization. There should be plenty of time for proper training and it should not be rushed, this will cause more confusion and reluctance to learn the program. It would also be valuable to find a vendor that will deliver the initial training program but also have an ongoing training schedule when new upgrades are released. An area to take into account would also be training new-hires to the system.
NextGen Healthcare offers classroom and web-based instruction to provide training for the NextGen Ambulatory EHR software (NextGen Healthcare, 2013). NextGen’s website states “Our multiple training options support different schedules and needs. Physicians and staff can attend courses at one of our four state-of-the-art facilities, take self-paced online eLearning, and train virtually by WebEx.”
Paragon is an EHR system from McKesson and provides training via on-site, webinars, self-study guides, and web-based training (McKesson, 2013). They also provide product readiness assessments and training plans prior to implementation. McKesson (2013), states that...

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