Premium Essay

Training Needs Assessment Paper

In: Business and Management

Submitted By gabehair1
Words 1760
Pages 8
Training Needs Assessment for Chicago Transit Authority
By
Tammi Adams

Table of Contents
Executive Summary___________________________________________________ 3
Background of CTA___________________________________________________ 4
Needs Assessment Design, Implementation and Analysis_____________________5
Recommended Training Strategy and Design______________________________6
Cost/Benefit Analysis__________________________________________________ 8
Training Evaluation Plan_______________________________________________9
References___________________________________________________________10

Executive Summary We here at CTA are committed to providing quality and safe service to our customers which is why we are committed in making sure that all qualified individuals are trained to the highest standard. This training needs assessment is focused on the bus operators of the CTA since they are the public face of the agency. Before any training can begin individuals have to go through series of test to see if a individual is qualified. Once a person is qualified and hired they will start a 4 week training class with qualified CTA instructors. This 4 week training class will consist of classroom work and on- the- road techniques. Once the training has ended the trainee will take a 100 question exam to see how much they have learned though out the training course. In order to the successfully pass the training course the trainee will have to pass at least 80% of the exam. If a trainee has failed to pass the exam they will be given a second chance, but if they fail again, potential employment at CTA will be terminated. After a trainee has successfully passed the training course they will be known as a professional bus operator and will start working on their own. Once the bus operator starts working an instructor will come out at random to

Similar Documents

Premium Essay

Training and Development

...School of Psychology 2013 Paper Outline  Faculty of Arts and Social Sciences   PSYC573-13A (HAM) Personnel Training & Development Lecture times/rooms: Thursdays, 09:00am – 10:50am. Room I1.08. Lecturer/Convenor: Donald Cable, Room K1.01. Extn: 8296. Email: dcable@waikato.ac.nz Student consultation hours: Thursdays 14:00-15:00. Other times by appointment. Paper Description The aim of this paper is for you to develop an understanding of the theory, research, and practice relating to training and development (including career development) in organizations. Upon successfully completing this course, you should be able to:     understand, and apply personnel training and development psychology theory and research, and bridge the gap between this and the practice, conduct training needs analyses and evaluate training and development (including career and professional development) initiatives, identify or develop training programs which incorporate sound principles of learning and training transfer, identify and develop the competencies that will support you in pursuing a career as an organizational psychology (or HR) practitioner with a focus on the training and development of individuals in organizations. Blending the exploratory learning aspect of Active Learning with proceduralized instruction, and creating a learning environment within which students are actively encouraged to construct knowledge, this paper includes lectures with associated readings, student seminars...

Words: 2943 - Pages: 12

Premium Essay

Hrm 531 Week 5 Learning Team Assignment

...Complete the Training Plan task as described in the Email from Traci on the Atwood and Allen Consulting page. Learning Team Assignment: Training Plan Purpose of Assignment For this task, Traci has asked you to develop a training plan for your client. This task requires you to develop an effective learning process that aligns with the chosen business's organizational strategy. You also consider how to use a needs assessment to identify areas of learning opportunities, and then select the appropriate training methods to optimize training effectiveness. You also need to explore strategies for evaluating employee training and development activities to ensure they are achieving the intended purpose. Developing a training plan, from needs assessment through the evaluation strategies, is important to ensure your workforce is receiving the knowledge and skills necessary to best perform its duties. Resources Required Week Five e-mail from Traci and Week Five client communications Includes a plan for needs assessment, which may involve the following:Environmental analysis Organizational analysis Demographical analysis Operational analysis Individual analysis Includes a plan for training methods, which may involve the following:Types of media Learning principles Training for learning skills or facts Effectiveness of methods Includes a plan for training evaluation strategies, which may involve the following:Criteria Pretests Monitoring and observing training Collecting feedback ...

Words: 685 - Pages: 3

Premium Essay

Paper vs. Online Recruitment

...Running head: PAPER VS. ONLINE RECRUITMENT Paper vs. Online Recruitment Troy University - ETroy Human Resource Development MGT 4483 T2/11 Tracy Rockwell, MSHRM, MPA December 15, 2011 Paper vs. Online Recruitment Human Resource Development (HRD) should be proactive and future oriented; therefore, I chose this topic because of the demand to recruit potential applicants via the internet. A vast number of companies are requiring applicants to apply online; this is the only way for an individual to submit the application and/or resume. Applying online is one of the fastest ways to recruit and has proven to be a benefit to the company because it saves paper, money, time and trees (environmental friendly). With this favorable practice, applicants must know how to successfully apply for a job online. Each company has their own process; therefore, it’s important for applicants to receive information and instructions on how to meet the hiring company requirements. Meeting their hiring requirements can be the result of whether or not the person will be considered for the job. An applicant applying online has been identified as an analytic need for companies because it enhances their hiring process. These needs are generally perceived by intuition, insight, or expert consideration. The need exist on an organizational, task, and person analysis level of need. The organizational analysis suggests where in the company training is needed and under what conditions it will...

Words: 1681 - Pages: 7

Free Essay

Business

...JOINT HEALTH AND SAFETY COMMITTEE (JHSC) CERTIFICATION PROGRAM CONSULTATION PAPER November 18, 2009 Prevention Division Workplace Safety & Insurance Board + JOINT HEALTH AND SAFETY COMMITTEE CERTIFICATION PROGRAM CONSULTATION PAPER Invitation to Participate................................................................................. 3 1. Introduction ................................................................................................. 4 a) Purpose of Consultation ....................................................................................................... 4 b) Legislative Framework ......................................................................................................... 5 c) The Certification Process...................................................................................................... 5 d) Certification Training Outcomes ............................................................................................ 6 e) Certification Standards ........................................................................................................ 6 2. Certification Review Committee .................................................................. 7 a) Objectives .......................................................................................................................... 7 b) Composition ............................................................................................................

Words: 9718 - Pages: 39

Premium Essay

Training and Development Process

...Introduction Wayne Mondy defines training as “Activities designed to provide learners with the knowledge and skills needed for their present jobs.” Training, therefore, is job specific and is concerned with the day to day performance improvement of the employee. Teaching a new employee hired for the R&D department the use of design software training or teaching a plant worker the operation of a machine constitutes training. Training is also project related. Suppose a new project has arrived at an organization and very few people possess the technical know-how to execute the project. They are then entrusted with the task of spreading the knowledge of the skills required and ensuring that the right people know the right things required to execute the project. This constitutes training. A newly promoted employee needs training to be able to fit into his/her new role and perform as expected. A technically competent designer may have been promoted to a managerial or executive job on request or due to exceptional performance. He may not be comfortable with the use of for example, MS Office. He will then require training for the same. Development is defined as “Learning that goes beyond today’s job and has a more long-term focus.” It prepares every employee to keep pace with the organization’s pace of growth. In today’s world, where customer focus and changing customer needs are the key drivers for growth, development plays a pivotal role. It looks towards enhancing or adapting...

Words: 1330 - Pages: 6

Premium Essay

Training Needs Analysis

...TRAINING NEEDS ASSESSMENT By Janice A. Miller, SPHR and Diana M. Osinski, SPHR February 1996 Reviewed July 2002 Introduction The training needs assessment is a critical activity for the training and development function. Whether you are a human resource generalist or a specialist, you should be adept at performing a training needs assessment. This paper will begin with an overview of the training and development function and how the needs assessment fits into this process, followed by an in-depth look at the core concepts and steps involved in conducting a training needs assessment. Background Designing a training and development program involves a sequence of steps that can be grouped into five phases: needs assessment, instructional objectives, design, implementation and evaluation. To be effective and efficient, all training programs must start with a needs assessment. Long before any actual training occurs, the training manager must determine the who, what, when, where, why and how of training. To do this, the training manager must analyze as much information as possible about the following: • • • • Organization and its goals and objectives. Jobs and related tasks that need to be learned. Competencies and skills that are need to perform the job. Individuals who are to be trained. Overview of Training and Development The first step in designing a training and development program is to conduct a needs assessment. The assessment begins with a "need" which can...

Words: 1450 - Pages: 6

Free Essay

Bus 680 Final Paper

...Research Project Critical Issues of Training Needs Analysis in Small Organizations BUS 680 Training and Development Dr. Gertrude I Hewapathirana Introduction of the topic Training sessions can be tailored to see the needs of small business as well as large corporations. Trainings should provide content seen to be relevant to improving the operation of the business. Effective training sessions more clearly allow management to perceive the potential benefits of training and even have them more inclined to participate in training. “If the training methods are structured to fit the learning styles and approaches preferred by small business managers we would expect a higher level of learning and greater satisfaction with the learning process to occur,” (Jeffery, Hide &Legg, 2010). Companies today are no longer conducting training needs analysis (TNA). They are no longer discussing the benefits of TNA. It appears in today’s society, “the world move so fast that people don't really ask the TNA questions anymore - they just jump to an answer....?” (Martin, ed.) Not conducting TNA has presented itself as a critical issue of training needs analysis for small organizations. Abstract As long as the company is growing, an organizations training needs are never ending. Critical issues of training needs analysis are often more apparent within smaller organizations. A training needs analysis (TNA) is one of the first steps...

Words: 3181 - Pages: 13

Premium Essay

R. V. Stone Case Analysis

...can be controlled for by training. In other words, I am interested in the types of biases legal experts can have, the effect of training on those biases, and the effect of correct training on mitigating those biases. Both of these article relate to the role of forensic psychiatry in the legal system. Yeo (2002), looks into a specific Supreme Court of Canada decision in R. v Stone. He explores the advantages of the conclusions reached by this decision. Reynolds and Miles (2009) in a pilot study explored the effect of training on the quality of a HCR-20 assessment. The HCR-20 is a approach to assess the risk of violence that a mentally disordered patient could have. Both of these papers...

Words: 802 - Pages: 4

Premium Essay

Employee Development

...Header: Learning Organization Paper Learning Organization Paper Joseph Edward Washington Jr. University of Phoenix HRM/426 – Employee Development Instructor, Calvin Lathan January 11, 2009 Employee Development In this Critical Elements of Employee Development Paper, Needs assessment techniques are described. A needs assessment or analysis is the process you take to verify whether training will be the right solution to correct operational deficiencies. A human resource representative will carry out one or all three of the following types of analysis (Cherrington & Middleton, 2002): organizational, individual, and task. An organizational analysis studies performance of the entire organization. An individual analysis is a smaller view to the individual employee, determining the employee’s capacity to execute their job within adequate standards. Lastly, a task analysis determines the skills and abilities required to complete the diverse tasks involved in a job. It’s important to keep in mind, that when conducting a needs analysis, a lot of the time, the focus is on the symptom and not the actual cause. So, don’t forget the cause as the analysis process is being conducted. Some of the more accepted methods to gather information are through tests, organizational records, surveys, interviews, focus groups, job analysis observation, root-cause analysis and performance appraisals. This paper discusses the following needs assessments, focus groups, performance appraisal...

Words: 980 - Pages: 4

Premium Essay

Training and Development Mini Paper

...Mini Paper Name Keller Graduate School Training & Development Professor Date The paper should incorporate concepts discussed in the text, articles, case studies, and discussions, and it should describe the methods and processes being utilized to gather the information. “The training needs assessment is a critical activity for the training and development function.” (Miller & Osinski 2002) With the continuous customer service issues TWC is experiencing, understanding the opportunities for development in this area are key to the mission of the organization. Which is to give customers control in ways that are simple and easy, this all starts with customer service. In Colorado Springs, Colorado TWC operates its largest customer service call center. With over 800 employees on this site it’s a prime location to complete an employee survey and interviews. Both of these concepts for collecting data will be utilized to gather the information for the needs assessment. The paper should include information regarding the three levels of analysis (individual, task, organization) and should also discuss any difficulties experienced in getting the data. “The purpose of a training needs assessment is to identify performance requirements and the knowledge, skills, and abilities needed by an agency's workforce to achieve the requirements.” (OPM, 2014) A needs assessment is comprised of three parts, an organizational analysis, task analysis and an individual analysis....

Words: 1715 - Pages: 7

Free Essay

Training and Development Paper

...Training and Development Paper Sharon Archard HCS/341 October 7, 2013 Denise Holcomb Training and Development Paper My paper will be about training and development in healthcare and why it is vital to have. I will also discuss the importance of measuring employee’s competencies and the process of tracking and evaluating training effectiveness. Training and development occurs in almost every company today. Both are very important to any business who wants to succeed. It is more vital to health care because we are dealing with people’s lives. Human resources in health care will have to deal with double-digit increase in hiring according to the U.S. Bureau of Labor Statistics in the coming years (R. Mayhew, 2013, para.1). The human resource staff have select between different types of providers, types of services, level of services provided by the facility and the kind of facility the human resource faculty works. When the need of recruitment and selection process begins, an employment specialist who knows how to understand descriptions of positions, specifications for the position, and the qualifications required. The global workforce struggles to keep up with hiring needs. Talented employees are in demand and the supply of this talent is scarce, so organizations are using strategies to train the workforce from within and recruit as much as possible to keep their competitive edge. Organizations are struggling to keep up with expanding needs. A recent study by a consulting...

Words: 815 - Pages: 4

Premium Essay

Developement and Training

...Development and Training Paper Development and Training Paper ABC, Inc. established a new sales metal market process in 2007. The metal market process meant millions of dollars for the organization. This process consisted of a monthly manual data entry of hundreds of part numbers. Once the metal market was received the manual entry had to be done within a week. Several associates were required to put aside their daily responsibilities and work on the metal market process sometimes for two to three days until it was completed. After a couple of years of doing the manual entry, a team was put together to determine how and if the process could be automated, what training would be necessary, and how would the training be administered. The team worked with the IT department and automated the metal market process now it was time to use a five step process, needs assessment, design, development, implementation, and evaluation to develop and administer the appropriate training program. Needs Assessment ABC, Inc. began conducting a needs assessment once the new automated metal market procedure was completed. “Instructional design logically should begin with a needs assessment, the process of evaluating the organization, individual employees, and employees’ tasks to determine what kinds of training, if any, are necessary” Noe, Hollenbeck, Gerhart, and Wright, 2007, p. 210). Once the new automated metal market procedure was developed, a step by step flowchart was created. ...

Words: 1392 - Pages: 6

Free Essay

Teacher Training Opportunities

...TEACHERS TRAINING OPPORTUNITIES AMONG THE MEMBERS OF THE ACADEME OF GOV. P. F. ESPIRITU ELEMENTARY SCHOOL __________________________________________________________ Final Paper Presented to the Open University System Polytechnic University of the Philippines Maragondon, Cavite _________________________________________ In Partial Fulfillment of the Requirements In Organizational Development and Leadership Effectiveness ________________________ Submitted by: CATHERINE M. SALGADO RENNALYN S. VELARDE AVELINA D. PISCOSO BERLITA B. TANAGON Submitted to: DR. APOLONIO A. DUQUE THE PROBLEM AND ITS BACKGROUND Introduction There is a substantial literature on the relationship between teacher characteristics and student learning. Most prior research on this topic has focused on teachers’ educational background, years of teaching experience and salaries. The results of this work are mixed. While it is clear that certain teachers are more effective than others at increasing student performance, there is considerably less consensus on whether specific, observable teacher characteristics such as education or experience produce higher performance. While most research has focused on general skills, school districts and states often rely on in-service staff development as a way to improve student learning. This on-the-job training seeks to instruct teachers in content as well as pedagogy. Professional development is an extremely widespread practice in...

Words: 4425 - Pages: 18

Free Essay

Chapter 3 Selecting and Using Assessments

...SELECTING AND USING ASSESSMENTS Introduction This chapter will address three issues: (a) the institutional assessment needs of workforce development organizations, (b) the assessment needs of individual youth to help make informed choices about their careers, and (c) the practical needs of practitioners for information about how to select and use different assessment tools. At the end of this chapter, Exhibit 3.1 contains information that can be used to help with the selection and use of assessments, including a directory of commonly used published tests. Meeting Institutional Assessment Needs Agencies and organizations in the workforce system use assessments to meet institutional needs in two ways-to determine a youth's eligibility for services and to document achievement of program goals by assessing the progress of program participants. The number of participants served and achievement of program goals can impact the amount of funding an organization receives. Funding for the youth programs considered in this guide may come from the Department of Education, the Department of Labor, other federal agencies, states, local governmental agencies, or a combination of these. Table 1.2 in Chapter 1 summarizes the eligibility and assessment requirements of IDEA, WIA Title I, and the Rehabilitation Act. More specific information on assessments mandated or permitted by several federal funding sources may be found in Appendix A. (Mandated assessments are those required...

Words: 27525 - Pages: 111

Free Essay

Hr 592 Mini Paper

...Pflug HR 592 Mini-Paper (Course Project) 2/10/12 I have decided to make the topic of my needs assessment the Lakota School District Transportation Department. I live in the Lakota School District and currently we are having a difficult time passing the newest school levy. I believe this will firmly impact the transportation department, as fuel has risen to an all time high and on top of that, bus drivers will be laid off and routes will be extended in order to fulfill the budget and need. With the advancements in technology, survey can completed quickly online. These surveys provide ample information regarding the district’s needs, how the people living in the district feel that cuts will affect the transportation department and ultimately will their children be safe with extended routes and less training for the bus drivers. A case study was done in 2006 by the Lakatos Group for the Ohio Department of Transportation Office of Transit. In this needs assessment, the underlines that inadequate transportation was being provided to many different counties throughout the state of Ohio. The need for transportation especially in rural areas was needed and that there was enough capital and operating funds to provide them with it. To view the case study: http://scopt.transportation.org/Documents/Intercity%20Bus%20Study%20Final.pdf In the analysis portions of my paper, I have been discussing many tasks that are needed in order to provide the proper training for bus drivers...

Words: 561 - Pages: 3