...Employee Retention Executive Leadership BY: Michael D. Jackson Assistant Fire Chief Department of the Air Force Mercury NV An applied research paper submitted to the National Fire Academy as part of the Executive Fire Officer Program March 1999 2 ABSTRACT Over the last five years (1993-1998), twenty-one members of the Range Complex Fire Department (RCFD) have left for various reasons. The problem is that because of a reduced personnel budget the department has not been allowed to replace all of the members that have left. The ensuing reduction in staffing has resulted in a fire station closure and a reduction in customer service. Operationally this reduction has resulted in increased response times, reductions of vehicle staffing and increases in overtime. The purpose of this paper was to identify why personnel were leaving the department and to suggest ways to improve employee retention. Descriptive and evaluative research methods were utilized to answer the following research questions: 1. 2. 3. Why have members left the Range Complex Fire Department? In general, why do employees leave the fire organizations they work for? What does the upper management team of the RCFD believe are the reasons personnel are leaving the department? 4. What retention programs are used by other federal fire departments? To identify why employees were leaving the RCFD nine interviews were conducted with former employees that had left the department in the last five years. A literature...
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...1. Abstract Managing retention and absenteeism is an important task for every company or employer. It can be assessed as a process with few stages. This paper will look at identifying the cost of employee turnover, importance of understanding why employee leaves, retention strategies and how they should be implemented. The first step of an effective attendance management program is to identify specific areas which are affecting attendance. Some general causes of absenteeism will be mentioned later in this paper. 2. Background The importance of this briefing paper is to summarize all gained information, knowledge and facts regarding to issues in Managing retention and absenteeism in business, preparation to write an individual academic paper and to give a brief idea how it will be approached. In Managing retention and absenteeism is necessary to cover following areas: • Absenteeism • Sickness absence • Employee turnover • Staff retention strategies • Staff retention and management of knowledge • Benefits of staff retention 3. Findings 3.1 What the assignment is asking me to do The definition of absenteeism according to Mathis and Jackson (2005) is any failure to report for work as scheduled or to stay at work when scheduled. They divide absenteeism into 2 groups: voluntary, that is unavoidable and voluntary, avoidable. The sickness absence can be short - term (repetitive) or long term illness. CIPD’s Absence Management Survey (2011) revealed for the first...
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...UNLV Theses/Dissertations/Professional Papers/Capstones 5-1-2007 Manager retention and the Steamboat Ski Resort Michael D. Gumbiner University of Nevada, Las Vegas Follow this and additional works at: http://digitalscholarship.unlv.edu/thesesdissertations Part of the Hospitality Administration and Management Commons, and the Work, Economy and Organizations Commons Repository Citation Gumbiner, Michael D., "Manager retention and the Steamboat Ski Resort" (2007). UNLV Theses/Dissertations/Professional Papers/ Capstones. Paper 481. This Professional Paper is brought to you for free and open access by Digital Scholarship@UNLV. It has been accepted for inclusion in UNLV Theses/ Dissertations/Professional Papers/Capstones by an authorized administrator of Digital Scholarship@UNLV. For more information, please contact marianne.buehler@unlv.edu. MANAGER RETENTION AND THE STEAMBOAT SKI RESORT by Michael D. Gumbiner Bachelor of Arts California State University Fullerton 1987 A professional paper submitted in partial fulfillment of the requirements for the Master of Hospitality Administration William F. Harrah College of Hotel Administration Graduate College University of Nevada, Las Vegas May 2007 1 PART ONE Introduction The material for this paper centers on the Steamboat Ski Resort Corp. The ski resort was chosen for this study because of its need for a management retention plan. Steamboat was ranked as a top 10 international ski resort in North...
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...EMPLOYEE RETENTION AND TURNOVER ANALYSIS Employee Retention and Turnover Analysis Sonja Mason-Vidal Southern New Hampshire University QSO-510 X 3154 March 28th 2015 Prof. Ware 1 EMPLOYEE RETENTION AND TURNOVER ANALYSIS 2 Abstract One of the most valuable assets of a company are the employees. In order for the company to do well and maximize its performance, it needs to recruit and retain good employees. In other words, having an appropriate employee retention program will be essential for the success and sustainability of the company. This is why the National American Society of Animal Safety (NASAS) has decided to conduct a study to address the issue of employee retention. The goal of this study is to find a way to attract and retain good employees. Some key factors that will be investigated will be stress management, employee training, mentoring, supervisor support, recognition and reward, performance appraisals with feedback, work-life balance, career development, job security and sense of belonging. The study will seek to determine the relationship of the various interrelated employee retention variables by analyzing the factors as a main method of research. A sample size of 60 respondents from 200 employee was used for the study. The data was collected mainly from a survey and exit interviews, then the results were compiled using excel. The results show that overall job security, employee empowerment, worklife balance and training has the...
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...The topic of my research paper is, “The effects of Diversity on Recruiting, Selection and Retention.” I chose this topic in order to explore some issues surrounding diversity in the workplace and provide some valid solutions to those issues. Today, embracing diversity is becoming necessary for companies to compete globally. Unfortunately, there is still a huge debate surrounding Affirmative Action. There are a number of positive benefits for a company, which actively participates in formulating a diverse core workforce. The objective of my research paper is to address the following topics throughout my paper: Affirmative Action, attracting minority candidates, challenges with legal compliance when hiring minorities, Assessment methods to aid in the hiring of new employees, benefits of a diverse workplace culture, Diversity programs, Training, Diversity as it pertains to global market, cultural competency and job benefits to maintain a diverse balanced workplace. I will address difficult topics, such as, preferential hiring for ethnic groups to meet quota, making accommodations for women with children to maintain a balanced diverse workplace and issues surrounding racial discrimination EEO cases. I will also address how the US has viewed diversity as a priority for employers. I will reference legal cases supporting Affirmative Action, cases of other legal issues confronting poor minority hiring practices. Equally I will also provide references of companies...
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...attached paper on Human Resource and hiring process at HFHS. Also check for grammar and punctuation including structure of the paper. Corrected grammar and punctuation in original document I attached. I am using that to enter the evaluation information you requested. 1) Provide background information on the organization, why the process was selected for study, and the approach used to complete this assignment Covered 2) Describe, Document and Flowchart the existing process. You may use a software tool for flowcharting (see information on flowcharting in the Course Content area). The paper describes the recruitment process but you need to detail the flowchart. If you look up flowcharts, you will find a flow chart more like this one that you can find at the following web location: http://www.kusd.edu/departments/human_resources/appl_process/applicationprocess.html The following is an example of a detail of the Application Process in HR. 3) Identify performance measures that you would use to determine the baseline performance for the current process in order to assess any improvements. Covered very well. 4) Research the Web and other sources for benchmark information (best practices) on the selected process and/or similar processes. Summarize your research findings. Identify the sources and best practices found that could be transferred to your redesigned process in Item #5 Your process needs to be detailed in a flowchart and then according to research – define...
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...WHITE PAPER Preparing for a Shortage of Skilled Employees Lauren Dupont, M.A. Customer Value Consultant LDupont@successfactors.com Gabriela Burlacu, M.S. Customer Value Research Advisor gburlacu@successfactors.com SUCCESSFACTORS / WHITE PAPER PREPARInG FOR A SHORTAGE OF SkILLED EMPLOyEES a d ing for Prepar ge of Skille rta es Sho loye Emp ribe Subsc g ur Blo to O Preparing for a Shortage of Skilled Employees TABLE OF COnTEnTS: 3 Is There an Impending Skills Shortage? 5 Examining the Causes of Skilled Labor Shortages 7 Strategies for Attracting, Retaining, and Growing a Skilled Workforce 10 Conclusion 11 Endnotes As the U.S. economy slowly recovers from the 2007-2009 recession, many organizations are shifting focus from managing short-term workforce needs to more strategic, long-term workforce planning. Factors that play a role include the growing number of retirement-ready employees, technological changes, shifts in industry growth and decline, and the risk of losing star employees as more opportunities emerge. In addition, other countries —notably Greece, Portugal, Italy and Spain —are still in a deep recession, which could mean that hiring and voluntary attrition remain static. These factors have the potential to force the next “War for Talent” among HR leaders vying to fill critical roles with specialized skills. Whether this perfect storm comes to fruition is yet to be seen, but one thing is certain: Organizations need a plan for replacing the retiring workforce...
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...Employee Retention “October 2010 marked the first time in 15 months that the number of resignations in a month surpassed the number of layoffs” (Porter, 2011, p. 56). This data illustrates just how big problem employee retention can be. This is not relative to any one industry or company; it is a problem for everyone in the business world. This paper will discuss employee retention before, during, and after an employee has been employed by a company. Hiring for Retention First, employee retention prior to hiring will be discussed. While this may seem like a strange concept the strategies covered in section will make it clear. Julie Porter, senior vice president of professional services for Ledgent, suggests that: “When the time comes to fill an open position, be very specific about what it takes to be a top performer in that position – the skills, knowledge, experience, and personal characteristics – and don’t settle for anything less from a potential candidate” (Porter, 2011, p. 61). This will assist in weeding out candidates that may not be as serious about the work they are applying for. It will also give a better chance of getting the best person for the job. Another factor to look at during the hiring process is personal characteristics. According to the book Harvard Business Essentials: Hiring and Keeping the Best People potential employees should be look at for their analytical and creative abilities, decision-making style, interpersonal skills, and motivation...
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...SHRM Foundation’S EFFEctivE PRacticE GuidElinES SERiES Retaining A Guide to AnAlyzinG And MAnAGinG eMployee turnover Talent SHRM Foundation’S EFFEctivE PRacticE GuidElinES SERiES REtaininG talent A GuiDe to AnAlyzinG AnD MAnAGinG eMPloyee tuRnoveR by David G. Allen, Ph.D., SPHR i REtaininG talent This publication is designed to provide accurate and authoritative information regarding the subject matter covered. Neither the publisher nor the author is engaged in rendering legal or other professional service. If legal advice or other expert assistance is required, the services of a competent, licensed professional should be sought. Any federal and state laws discussed in this book are subject to frequent revision and interpretation by amendments or judicial revisions that may significantly affect employer or employee rights and obligations. Readers are encouraged to seek legal counsel regarding specific policies and practices in their organizations. This book is published by the SHRM Foundation, an affiliate of the Society for Human Resource Management (SHRM©). The interpretations, conclusions and recommendations in this book are those of the author and do not necessarily represent those of the SHRM Foundation. ©2008 SHRM Foundation. All rights reserved. Printed in the United States of America. This publication may not be reproduced, stored in a retrieval system or transmitted in whole or in part, in any form or by any means, electronic, mechanical...
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...Human Resource Research Paper Human Resource Management in a Call Center Instructor: Kathryn Taft Advanced Human Resources Management BADM 382 March 16th, 2005 Raymond Chow Executive Summary One of the growing yet toughest industries for human resource to manage is the call center. The call center industry has one of the highest turnover rates compared to other jobs due to its high level of stress and dullness. Retention starts with hiring the right person for the job. Human resource recruiters should look for applicants with these characteristics: self motivated, high tolerance for stress, positive attitude, good listening skills, good communication skills, ability to work as an individual and in a group, good problem solving skills, and enjoy helping customers. A good way to test out the applicants is to pre-screen telephone interviews to test out their phone skills. One of the most useful techniques that call centers use is the employee referral program. This program allows employees to recommend a friend, relative, or family member to the job and receive a cash prize if they pass the probation period. This technique tends to provide the new recruit with more realistic expectations and can provide a better cultural fit. Training and orientation is also important in human resource management in a call center. Training should include lots of role-play so employees can get comfortable talking to customers over the phone, learn to turn negative thoughts into positive ones...
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...! ! ! ! ! ! ! ! ! ! ! HUMAN&RESOURCES&MANAGEMENT& & FINAL&PAPER& & & Attracting,&retaining&and&engaging&star&performers& & What&HR&practices,&policies&and&programs&can&be&implemented&to&attract&and&retain&a& diverse&pool&of&qualified&STEM&employees?&Consider&also&addressing&potential&obstacles& and&barriers&to&effective&implementation&of&such&programs&and&how&these&might&be& managed.& & & ! ! Bolanos,!Eugenia! ! & & & th March&30 ,&2016& Human!Resources!Management!–!Final!Paper! Introduction& Science,! technology,! engineering! and! mathematics! (STEM)! workers! drive! innovation! and! competitiveness! by! generating! new! ideas,! new! companies! and! new! industries.! However,! businesses!frequently!voice!concerns!over!the!supply!and!availability!of!STEM!workers.!In!the! past!15!years,!the!demand!for!STEMJqualified!talented!employees!has!increased!while!the!offer! has! been! stable,! this! is! creating! a! serious! shortfall! of! talent! that! has! implications! for! an! increasingly!global!economy!of!innovation.!This!labor!market!behavior!brought!a!sever!challenge! to! human! resources! departments! of! all! STEMJrelated! companies.! The! challenge! starts! in! the! recruiting!process!where!there!are!a!number!of!factors!that!are!inhibiting!new!entrants!to!STEM! fields!and!attracting!existing!participants!away!to!other!areas.!Then,!the!candidates!go!through! the!application!process!and!are!often!driven!away!if!the...
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...Personnel Management Research in Agribusiness Vera Bitsch Department of Agricultural, Food, and Resource Economics Michigan State University, 306 Agriculture Hall, East Lansing, Michigan, 48824 Tel: +517-353-9192, Fax: +517-432-1800, bitsch@msu.edu Paper presented at the 19th Annual World Forum and Symposium of the International Food and Agribusiness Management Association, Budapest, Hungary, June 20-23, 2009 Acknowledgements This study was supported by the USDA Cooperative State Research, Education and Extension Service, Hatch project #0191628. The author would also like to thank the Elton R. Smith Chair in Food & Agricultural Policy at Michigan State University for supporting the participation at the IFAMA World Forum and Symposium. Copyright 2009 by Vera Bitsch. All rights reserved. Readers may make verbatim copies of this document for non-commercial purposes by any means, provided that this copyright notice appears on all such copies. Personnel Management Research in Agribusiness (Executive Summary) One of the challenges faced by agribusinesses in the 21st century is the attraction, motivation, and retention of sufficient and qualified labor. However, personnel management research has mostly focused on other industries. Accordingly, agribusiness managers have little to rely on, when developing personnel policies and procedures. Once a business has grown beyond the labor capacity of the immediate family, personnel management becomes an issue and practices developed...
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...Formal Paper Heather Shuping Theoretical and Professional Foundations in Nursing Assessment/Background In the time that I have spent in the clinical setting during my nursing education, I have noticed several problems that concerned me. One of the main concerns I have seen in the hospital setting is staff turnover among the nursing profession. The turnover can ultimately lead to temporary problems like understaffing. Thankfully though, I believe this problem is amendable with proper intervention to facilitate a change toward staff retention. So why is staff turnover a problem in the nursing profession? First and foremost, this is not a unifactoral issue. In fact, staff turnover is the byproduct of multiple job related factors and stressors in the nursing profession. For instance, job-related stress plays a major factor in decreasing one’s job satisfaction. Stress in nursing usually occurs when one perceives that his or her resources are exceeded in a given situation (Esther, et al., 2005). Typical factors that can promote stress in a nurse are high job demands and excessive work hours. With these factors, the nurse may continually feel overworked, while also feeling like they are working “all the time.” Other factors that could cause stress are having little control over your work environment or having limited supportive relationships in the workplace. As we all realize, at least some sense of control and peer support are necessary to promote feelings of job satisfaction...
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...Retention Plans in Talent Management: Corporate practices in Bangladesh The Reason of Research:- Focusing in HRM for the betterment of production is not in lag behind in recent times. With the course of time, it is being the centre of the organization that some revolutionary steps are being preference for updating status. Retention plans is one of them. Not only this, those sectors which are in mainstreaming stair of an organization-such as marketing, finance and accounting, HRM is also involve within those hand and globes. Consequently, the recruitment and selection, compliance, labor market, wage and salary, retirement, organizing, required skills and attitude to meet current and future organizational needs are not the main elements rather developing and retaining people is the significant and sophisticated issues for moving ahead at the plot of HR. Surely, this trend pushes us to elaborate discussion about it later on. But that does not mean that rest others are least importance. Basically, above all important issues make HR effectively. Nevertheless, in some vital organizations cannot judge retention plan very sincerely. Despite having lots of prosperity why retention plan cannot reach their exemplary and satisfactory threshold in our country I will also give preferences in our term paper for understanding in depth in the part of limitations. Why do we Select retention plan for managing talents for doing Research:- Before going to the deep look of the topic now we...
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...MGMT 591: Leadership and Organizational Behavior Project Proposal Overview of Organization The organization that will be the topic in my final project paper is Camino Blanco Hotels. The hotel chain is a small family business expanding international chains. The company was founded in 1950 in a small corner of the island of Isla Mujeres, Mexico. It now has 102 establishments along the Mexican Riviera. Mr. Patron is second generation and chief executive. Following its solid expansion Camino Blanco Hotels keep the Colonial Spanish Tradition alive. The chains stand on pristine beaches and are some of the most beautiful sights to see and explore. My role as a Human Resource Manager is to bring quality to the hotel facilities with a professional team that has excellent levels of organization, customer service oriented to meet the company’s philosophy. As a Human Resource Manager I have research the lack of career growth among employees and a bad turn over rate. Motivation lacks and retention should be an issue to consider. Competition is on the rise and incentives must ne in placed for employees as well as recognition and rewards. We want to hire the best skilled and valuable employees. In the past retention has been an issue having employees go with the competition. At this current time a lack of training exist as well as an opportunity for career growth within the company. Cut cost has also affected the ability to train and give bonuses to employees. The morale is quite...
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